Pre-Owned Department | Page 17

BE CAREFUL THOUSANDS IN HIDDEN FEES ARROGANT AND UNINFORMED when i first saw the car I wanted i called and asked the woman who answered if i could pay with a capital one check and the rest in cash to which i wa when i first saw the car I wanted i called and asked the woman who answered if i could pay with a capital one check and the rest in cash to which i was told it is no problem. when i went to get the car as soon as i mentioned the check i was told "If youre not financing with us the price isnt the same" i said thats against the law you must sell the car for the price listed. i was then told that right by the price it says only if you finance through us. ( Which is a lie) i explained to youri (the man "helping" me) when i called i should have been informed of that. he told me the woman at the desk knows nothing. he then told me the check i was holding in my hand wasnt a check. he had this idea that i had to get my credit run again and get qualified for a check i was already qualified for and holding in my hand. he then went on to explain that he worked for capital one and thats how it works ... again he was wrong. so i asked how to go about getting their financing to which i was told they would have to run my credit "once". at the time i was hesitant bc i just had my credit run to get the check that he insisted was not a check. i finally agreed. they ran my credit 6 times (which i didnt know until i recieved denial letters). now the price of the car was $13,985 and right next to it where Youri claimed it said only if you use our financing... it actually said final price and i have pitures of the site to prove this. so you would think 13,985 would actually be the final price before taxes of course. but now he adds gas delivery and a few other charges so the car ends up being $17000 WITH THEIR FINANCING!!! so i tell him i want to put down $7000 in cash to which im now told i can only put down 10% and i have to finance 90% through them to which i still agree. i put down a $500 deposit and i was told if anything goes wrong it would be returned to me within two weeks. for some reason i couldnt get the insurance that day so i gave the deposit and left, i tried for a few days to get the insurance and i was having an issue so i called and spoke to youri and told him to cancel and send me my refund and he said ok. about a week later i was able to get the insurance and i went back to get the car. i was told the $500 deposit was already in the mail. now i go into a room with a guy named steve whos going to "help" me with the financing. . this guy steve asked me how much im going to put down and i told him 10% like im allowed his response was you can put down whatever you want. i explained that youri told me i could only put down 10% and he said i dont know why youri told you that he doesnt know what hes talking about. so i try to put down $4000 cause thats all i had on me. you would think that should come off the 17000. WRONG. . somehow after i put $4000 cash down i still owe $17000 on the $13,985 car. with my capital one check i had i would have been paying $250 a month. Steve tells me the financing through them is 399 a month . i told him thats never happening i was going to pay 250 with my loan. so now he tells me he can get it lower but i need to add different types of warranties which will lower the interest and not change the price.so i added a extended warranty and a tire warranty. I bought the car anyway even though i was sure i was being robbed. now im waiting for my refund check, a month goes by and nothing i call youri on his cell phone and he tells me hes gonna go check it out now, give him about a half hour and hell call me back. he didnt call me back so i again called his cell phone and he didnt answer. i called about 3 times with no answer then called the buisness itself and was told hes unavailable could we take a message. i told them to have youri call me back and he didnt. the next day i call again and he tells me give him an hour and call him back. i call back in an hour (again calling his cell) with no response. the next day i call and speak to a manager who tells me to give him a half hes going to find out whats going on and hell call me back. he said he doesnt understand why youri didnt just issue the refund it takes 5 minutes. so in a half hour he calls me back and says your absolutely right we owe you $500. the reason it wasnt sent out (although i was already told it was in the mail) was it was not put it as a depost. (hmmm very fishy) but it wil be sent out tomorrow morning. so i had to wait almost 2 months to get my refund. i lost my phone about the time i recieved the check and wanted information on how to go about getting the car checked when need be. so i went into the online chat and explained to them the situation. i was told i would be contacted within 24 hours and was not contacted, this happened about 8 times before i stopped contacting them. then i recieved an email saying my 3 months is almost up, schedule an appointment for them to look over the car. again i went online to find out about this process to which i was lied to again and told i would be contacted through email. i did this everyday for about a week and the last person i spoke to i explained everything that happened from day 1. i was told i would be contacted by a manager via email. the next day i receive an email from a manager but he tells me to call although ive explained way too many times that i do not have a phone. so my 3 month inspection was never done. when i finally got a phone i called and spoke to a manager who i tried to explain everything that happened but the ignorant man kept cutting me off. he told me steve (the man who helped with financing) was wrong about what i can put down for deposit. he also said steve made money on my $4000 deposit and thats why it didnt go towards the price of the car. he claimed everywhere charges for delivery gas etc, which isnt true when the place says final price. i explained to him what happened with the 3 months and he had this idea that no one on his side did anything wrong. so everyone i spoke to said the prior person didnt know what they were talking about, they were rude,disrespectful, not helpful in any way. they robbed me of over $4000 and did nothing to make up for all the probelms they caused. STAY AWAY FROM THIS PLACE More

Report | Print

Advertised Price and Sale Price Not Same I came in looking to buy a Jeep Grand Cherokee, 2012, Advertised Price 25,995. I was planning on shipping the Jeep back to Califonia since that is whe I came in looking to buy a Jeep Grand Cherokee, 2012, Advertised Price 25,995. I was planning on shipping the Jeep back to Califonia since that is where I was moving. I came to the dealership somewhat rushed because I had to make a flight for my fathers Oncology and Chemo appointments. Long story short, I sign the docs, but question the final sale price and everything else. They say its just the warranty price added in and everything else. Yes I signed the docs, sadly, but was dealing with an insanely stressful and timely personal situation. I missed my flight and the appointments nonetheless. 25,995 vs 29k sales price is completely different. They got me financed at a decent rate and were quick about getting the docs in front of me. They wouldn't give me a 2nd key until I begged profusely given the used car came with only one key. More

Report | Print

Worst dealer ever They lied to me on the phone to get me down and when i got there they didnt even try to help, very unprofacinal sales man, i felt like he was forst to They lied to me on the phone to get me down and when i got there they didnt even try to help, very unprofacinal sales man, i felt like he was forst to work there. I went to another dealer and got a great deal they did there best for me to leave happy, i sent my brother and he got a car. From them too. More

Report | Print

No Hassle! I made a internet query, without any hassle. Came in, was introduced to the pre-owned sales rep. My best experience at the dealer was with the Finan I made a internet query, without any hassle. Came in, was introduced to the pre-owned sales rep. My best experience at the dealer was with the Finance/ Business Manager, Richard. He would be the reason for me to come back when I need another car. More

Report | Print

So Impressed I will always return here I will always check out this dealer whenever I look to buy a car. They had the best prices advertised, but I was skeptical and nervous. I've had ver I will always check out this dealer whenever I look to buy a car. They had the best prices advertised, but I was skeptical and nervous. I've had very uncomfortable dealings with NY Dealers before. Luckily, I was paired with Billy C. as my customer service rep from the Pre-Owned Department. Billy was knowledgeable, friendly, and listened for what I wanted. We wasted no time on anything other than what I was interested in. From our saying hello to his putting my new plates on my new (certified pre-owned) he was nothing but helpful, relaxed, and honest. In truth, I was blown away at how easy it was. One of the last steps was the financing of our purchase which Rich DeMott helped my wife and I through. Basically, Rich was a prince. He wasted not a second of our time. The paperwork was simple with no surprises and I got a rate bettter than they mentioned on the phone, which already beat my credit union. During our brief time together (thank you, God), rich showed me two ways to better my credit. He also said to stop buy when I get my "freecreditreport" and we'll have a cup of coffee together while he shows me how to clean up items from my past. These are good people who care about my time as well as their reputation. From beginning to end Town & Country far exceeded my and my wife's expectations. Thank you guys! More

Report | Print

Great Sales Experience I was very pleased with my pre-owned purchase. Jim Stannish was extremely professional and his helpful and straight approach is what made us come back I was very pleased with my pre-owned purchase. Jim Stannish was extremely professional and his helpful and straight approach is what made us come back to purchase. I myself have been in the car business, and Jim delt with me straight up which I aprreciated. Joe, the used car manager made us feel the same way. They were looking to help us get into a car and make us comfortable, while doing business for their facility. Rich in finance was also terrfic. Rich was very pleasant and never once made anything change on the deal. I will be honest, working in dealerships myself, I was waiting for a problem to arise, but this team delivered what they said. I will recommend this sales team when I speak about this dealership. Thank you for great service More

Report | Print

Town&country jeep - Danny I went to town and country jeep Chrysler dodge in Levittown to look for a jeep grand cherokee. This was the tenth or eleventh dealer I had went to . I I went to town and country jeep Chrysler dodge in Levittown to look for a jeep grand cherokee. This was the tenth or eleventh dealer I had went to . I drove out that same day in my new car. Phil in sales and rich demott in finance were great . Phil helped me find exactly what I was looking for with no rush and had answers for all of my questions. He made it an easy choice to give my business to town and country . Rich was a pleasure to work with and was honest and very helpful. I had never received a loan and had zero credit , he still was able to help me get my car . He called me the day after I bought my car to get me an even better rate . I highly recommend this dealer and I will definately Be back for my next car. More

Report | Print

Excellent! We purchased a jeep compass at an extremely reasonable price, better than any other dealer in our area. Their online prices are accurate, believe it o We purchased a jeep compass at an extremely reasonable price, better than any other dealer in our area. Their online prices are accurate, believe it or not. We got a reasonable offer for our trade-in, and they took care of all our previous financing. Phil was excellent- honest and friendly. He made us feel comfortable with our purchase and trade. You can always trust a guy named Phil. Rich, who handled our financing, was very straightforward and explained everything to us simply. He was patient with us, explaining things multiple times until we felt comfortable. Overall, we are very pleased with our experience. More

Report | Print

SPIDER INFESTATION After multiple attempts to have an issue resolved it still is not and you are now denying the fact that you have a major spider infestation in jeeps i After multiple attempts to have an issue resolved it still is not and you are now denying the fact that you have a major spider infestation in jeeps in the lot. More

Report | Print

"YOURI AND RICHARD" AWESOME GUYS I WOULD LIKE TO TAKE THE TIME OUT TO THANK YOURI AND RICHARD FOR THERE OUTSTANDING SERVICE AND GUIDE THROUGH MY NEW PURCHASE OF MY 2012 WHITE CHRYSLER I WOULD LIKE TO TAKE THE TIME OUT TO THANK YOURI AND RICHARD FOR THERE OUTSTANDING SERVICE AND GUIDE THROUGH MY NEW PURCHASE OF MY 2012 WHITE CHRYSLER 300 PURCHASE,THANKS! TO THEM I GOT IN THE CAR I LIKE AND AT A GREAT PRICE THANK YOU! YOURI AND RICHARD FOR YOUR GREAT SERVICE. More

Report | Print