Pre-Owned Department | Page 16

A fantastic experience.. The entire staff was friendly, we dealt with Jose in certified used cars and he was very helpful, then we went to Phil who wrote up our very good numb The entire staff was friendly, we dealt with Jose in certified used cars and he was very helpful, then we went to Phil who wrote up our very good numbers who then sent us to Richard DeMott in Finance who again had a great personality and explained everything in layman's terms to us. Mr. DeMott was extremely helpful with the finances because we went in thinking one thing and walked out doing something completely different because of his recommendation, which in turn help us with our budget. More

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Car for My son Our salesman Youri Chasange was the nicest and most sincere person, he knew we were buying the car for my son. He helped us pick out a great car with Our salesman Youri Chasange was the nicest and most sincere person, he knew we were buying the car for my son. He helped us pick out a great car with all the features my son and husband wanted, but with the safety features I wanted. We ended up getting a great car for a great deal. Youri is helping us with the smallest details, what ever it was he took car of everything and continues to be so nice to talk too and knows us so well. He is a great person. I would recommended everyone one I know to him!!!!! More

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great service OUR SALESMAN JOE WEXLER WAS GREAT NOT PUSHY AND VERY HELPFUL MY WIFE AND I WERE VERY PLEASED. WE LOVED OUR BUYING EXPERIENCE. I WOULD URGE YOU BUY A OUR SALESMAN JOE WEXLER WAS GREAT NOT PUSHY AND VERY HELPFUL MY WIFE AND I WERE VERY PLEASED. WE LOVED OUR BUYING EXPERIENCE. I WOULD URGE YOU BUY A CAR THERE More

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Bought my 1st Jeep Bought a certified Pre owned JEEP they tended to all my needs fixed anything i felt was an issue did a complete overhaul on the car and all the while Bought a certified Pre owned JEEP they tended to all my needs fixed anything i felt was an issue did a complete overhaul on the car and all the while being very professional. Working with there finance department, Mr DeMott was a pleasure! I will defiantly recommend them! UPDATE--- I would like to tell you that when a car dealership treats you like a human and not there next buyer it its a good thing!I had purchased a used car back I. Feb of this year was having A LOT of issues with it. Was at the shop many times (did receive a loaner car each time I went) even on a day notice. After all was said and done, they could not find the root of the problem. I went and talked to Phil Hodges who promptly took care of my family! They took us out of the car we bought 4 months ago, with no hesitation, ran the numbers paid it off and put us in a brand new one for a few dollars more a month! PHIL NO MATTER WHERE WE ARE WE ARE LOYAL TO YOU AND WILL BE BACK!!!!? More

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Great used car buying experience I had look at a Jeep Grand Cherokee at another Long Island dealership and was not happy with the service. I felt the employee I worked with was very p I had look at a Jeep Grand Cherokee at another Long Island dealership and was not happy with the service. I felt the employee I worked with was very pushy and saying anything to make a sale. That being said, I had the complete opposite experience at Town and Country. All the employees in the Certified Pre-owned/used dealership were very friendly and professional. Phill was excellent. He answered all my questions, worked with me to figured out the choices within my price range, and listened to what I wanted. He was anything but pushy, and exemplified a professional. In addition, Rich further improved my experience at T&C. He answered all my finance questions, made sure to clearly explain all my financing options, and I left his office feeling both aware and comfortable of and with my methods of payment. While waiting for my car to be checked over by a mechanic and cleaned up for me to take it home, three separate employees came up to ask me if I was being helped. The attention paid customers is excellent, and I would gladly recommend this dealership to anyone in the future. More

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Great Experience I would like to thank the team of employees at Town and Country in Levittown. They were professional, knowledgeable and a pleasure to work with I would like to thank the team of employees at Town and Country in Levittown. They were professional, knowledgeable and a pleasure to work with. Specifically, my salesman, Phil Hodges was a tremendous young man. Phil allows the vehicle to sell itself rather than pushing a product like most places. Within minutes of my "Ram browsing", Phil had me test driving the truck that I decided to buy. Phil's demeanor was calm and casual yet professional and i have already referred his name to friends and family. I would also like to mention the entire pre-owned department. These guys were down to earth and easy to relate to. I would also like to add that in the finance department Alice Baer was a wonderful person to work with. She had engaged us in conversation outside the parameters of buying a car and within minutes our paperwork was complete. Thanks again Phil and Alice!. .......Mike Dvorznak........ More

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Motto for Town & Country Used Cars should be Caveat Empt While in the hunt for a Jeep Liberty we ended up at Town & Country used cars in Levittown and BOY did this place waste our time. The price IS NOT what While in the hunt for a Jeep Liberty we ended up at Town & Country used cars in Levittown and BOY did this place waste our time. The price IS NOT what you see and they will not flex to make it so or work with you either. We had found what we thought was a nice 2011 Liberty for around 15k amongst what looked like a great selection of good looking vehicles. We had our own financing arranged in hand and for a great APR which we had told them when we had walked in the first time a week prior while in the research stage. We were told that we were free to use our own financing, at that time, that it was not a problem. We test drove two Liberty’s and settled on one when we were told that on top of the price there was a significant fee, for delivery and dealer prep AND that we had to take their financing with at least a point higher interest, which I am sure would have included a loan origination fee too, which was not disclosed at that time either. The 15k vehicle suddenly had another 2+k added to the price, not including sales tax and though we had been ready to take the plunge we walked out with feeling disgusted and more than a little soiled in the process. They treat you nicely in the door, but then insult you with lots of added fees, and though we could afford it we did not want to deal with anyone who was so underhanded as to apply such a bait and switch on the price and who would try to gouge you for every penny they could get you for. I know they are in business to make money, but if they had been up front about the finances to start we could have looked at things much more realistically and perhaps gone in to other vehicles there in our search or simply not wasted our time as we had. We should have taken the hint when the couple before us had walked out when they offered pay full cash for a similar Liberty just minutes before, telling us that they were told that the price only applied for people financing and that there were additional charges. So far the only places we have seen which do not seem to play this game are Enterprise car dealers in Hempstead and D&P in Merrick, so far. The only justification the people at Town & Country Used could offer was that their “internet ad stated that you had to finance with [them] and that other fee’s would apply”, without specifying exact amounts. This is a crummy and underhanded way to do business defying the spirit of truth in advertising, yes they tell you that there are fees, but they do not tell you what they are until you are about to close the deal. Thankfully my wife and I are not stupid, or at least she is not, and we are more than willing to walk when we feel people are trying to mess with a deal; In short we walked away feeling that the reputation of the typical used car sales person had truly been justified at Town & Country Used Cars and the motto for them should be Caveat Emptor! More

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Great vehicle purchase I purchased a Dodge Challenger from Phil Hodges who made it an easy experience. Phil is professional and attended all my needs for my purchase. Than I purchased a Dodge Challenger from Phil Hodges who made it an easy experience. Phil is professional and attended all my needs for my purchase. Thank you for being an honest Dealer, there'e not many good as Town and Country in the past. More

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Sold a leaky jeep I live in nj, traveled to this dealer to purchase a Jeep Grand Cherokee, prior to purchase I asked if there is issues with the jeep I can go to any de I live in nj, traveled to this dealer to purchase a Jeep Grand Cherokee, prior to purchase I asked if there is issues with the jeep I can go to any dealership for warranties repairs - they said yes - first rain storm windshield leaked called town and country they said take it to any dealer, took it to a local dealer they said they won't touch it, called tc they said try again second local dealer said its only covered under the dealership it was bought from, after having to take a third day off and travel over two hours to town and country to have them fix the windshield leak, first rainstorm IT STILL LEAKS!!! And they want me to take a 4th day off of work to "let them inspect it" they want your money nothing else More

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bought cetified used car that was never inspected i purchased a certified used dodge charger and besides paying $7000 more then the FINAL PRICE listed on the site. right off the lot we knew the wheels i purchased a certified used dodge charger and besides paying $7000 more then the FINAL PRICE listed on the site. right off the lot we knew the wheels werent aligned,the lumbar in the seat didnt work and the sun visor wasnt screwed in right and was falling off. within 200 miles i needed new tires and when bought my new tires i was told i needed new tie rods. i put about 800 miles on the car. i brought the car to a different dodge to get it fixed and they told me i needed a new suspension. they also redid the certified used inspection because its obvious town and country did not. so after the inspection they also found my engine mount also needed to be fixed. this place is horrible. the people who work here are very ignorant. they have attitude problems and each person says the person before him didnt know what they were talking about. stay clear of this scam place More

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