Preston Jackson | Page 35

Outstanding Customer Service Melissa worked with me to get my car in for service wth the short window I had availability. Preston went over all the work needed with me in detail Melissa worked with me to get my car in for service wth the short window I had availability. Preston went over all the work needed with me in detail and recommended work that would be accomplished under warranty. Not for a moment did I feel I wasn’t getting the correct answer regarding my questions. Will take my car nowhere but Otto’s! More

by Dmward22 Verified Customer Verified Customer

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Satisfied In my personal I love BMW and MINI and I also trust otto’s mini team. So My next vehicle I will go to otto’s bmw hope the service the same. In my personal I love BMW and MINI and I also trust otto’s mini team. So My next vehicle I will go to otto’s bmw hope the service the same. More

by PHONGSAI1980 Verified Customer Verified Customer

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Unexpected and always scary engine light My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday a My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday and hooked me up with a loader car. Fortunately they were able to diagnose the issue and resolve all in several hours. Even better the parts that needed replacing were under extended warranty and the whole visit did not cost me anything. Preston the service manager and Kyle who did the work, were awesome. The service they provided was outstanding and for someone who is a worrier, I felt very well taken care of. Thank you for a great experience that ended way better than I expected! More

by JSINGER3663 Verified Customer Verified Customer

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Good Experience! Took my older Mini in for service and then decided to trade it for a newer model. Derek worked with me and was very low pressure and very helpful. He Took my older Mini in for service and then decided to trade it for a newer model. Derek worked with me and was very low pressure and very helpful. He certainly knows his stuff with the cars and helped me look at several options. His insight was quite helpful and I appreciated his enthusiasm for Minis. He then helped me fit the final price into budget and I drove off with a slick new car that has lots of fun packed in! I will be back for service and eventually a new Mini when the time comes (years from now). More

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Service efficiency Just a note to say how much I appreciate the prompt and thorough job you guys did with my Mini this morning. Got in a bit early and waited. All was d Just a note to say how much I appreciate the prompt and thorough job you guys did with my Mini this morning. Got in a bit early and waited. All was done expeditiously, I was kept informed as to progress and changes. Congratulations on proving this great service. Regards, Donald K More

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