Preston Jackson | Page 34

Great customer service and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my c and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my car serviced More

by DARREN.EBESUTANI Verified Customer Verified Customer

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Good service Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Never had to wait for parts etc. More

by Chris B Verified Customer Verified Customer

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Impressive! I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is immaculate. Secondly, they are thorough and exacting in their work. Preston Jackson, my service advisor, listened carefully to my concerns, addressed them, and discussed the findings afterward. Being the main point of contact and liaison between the staff and the public, the service advisor has a huge impact on the overall experience of a service visit. And Preston is definitely an asset to this dealership! Additionally, the mechanics are meticulous...very professional in appearance and demeanor. More

by YELLOWFEATHER Verified Customer Verified Customer

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Warrantee maintance Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle yo Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle your Mini’s needs. More

by wharkins Verified Customer Verified Customer

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My experience could not have been any better. Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) w Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) was so helpful. He was able to locate the car that I was looking with just a few phone calls. I had such a good time purchasing my car. Michael was such fun and he seems to treat his clients like they are his friends. Actually I feel that he is a friend we have stayed in touch and our friendship has grown. I actually look forward to service visits. More

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First Time Experience I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been t I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been to Otto's Mini I was very pleased with everything from making the appointment, having Preston walk me through everything in detail, and the ease of the online features throughout the service. Otto's has definitely become my service center of choice and will not be taking my Mini anywhere else. The staff was incredible and the service impeccable! More

by wharkins Verified Customer Verified Customer

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Required to use due to warranty Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled o Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled of smoke and had approx 1/4 tank of gas in it... Too many issues with my mini (3 -4 times in in 3 years) for engine issues.... Prior new purchase 2005 325 Ci had 100,000 miles and blown engine after immaculate service record... Never buy BMW product again! More

by LLEW1984 Verified Customer Verified Customer

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State inspection and service Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very fr Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very friendly. More

by DSBECK0 Verified Customer Verified Customer

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Recommend Otto's anytime. Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally rec Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally recommend Otto's for their Service! More

by GAUTHAMIREDDI Verified Customer Verified Customer

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Amazing Staff and Service I purchased my pepper white MCS from Otto Mini in November 2014. My sales representative Michael Dixon did an awesome job throughout the purchase proc I purchased my pepper white MCS from Otto Mini in November 2014. My sales representative Michael Dixon did an awesome job throughout the purchase process. He also provided me with continued service many years after the purchase. I have made numerous referrals to my friends and family about Otto Mini, it’s the place to go! More

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