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Primal Kumar

Overview Reviews (64)

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Primal Kumar

Express Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.4

64 Reviews

Overview Reviews (64)

4.4

64 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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64 Reviews of Primal Kumar

August 14, 2026

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Very efficient and friendly. I would highly recommend. I am very happy with my RAV4! I would highly recommend. I am very happy with my RAV4! More

by voula

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Recommend Dealer

Yes

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Aug 20, 2026 -

Elk Grove Toyota responded

Hello, We are thrilled to hear you are happy with your RAV4. It is pleasing to know our staff was efficient and friendly. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 10, 2026

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Brought my vehicle in for a scheduled appointment. Received estimate and time for service. Was told 90 minutes for express oil change and tire rotation. Seemed a bit excessive. Sat in waiting room for Received estimate and time for service. Was told 90 minutes for express oil change and tire rotation. Seemed a bit excessive. Sat in waiting room for 2-1/2 hours. No updates from service representative. Would not return for service at this dealership. More

by Sierraguy58

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Aug 11, 2026 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. Our normal wait time for an appointment is 90 minutes. I apologize that it took longer. I have addressed your concerns with our upper management and staff. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

April 17, 2026

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PRIMAL KUMAR is a great Service Advisor very helpful professionalism respectful definitely recommending Toyota to anyone looking to buy a new car. Took my 2020 Toyota camry because it was making weird s professionalism respectful definitely recommending Toyota to anyone looking to buy a new car. Took my 2020 Toyota camry because it was making weird sound Primal took good care of us and our car can't put it in words. Thanks Primal.... More

by ritesh_nayana13

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Recommend Dealer

Yes

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Apr 17, 2026 -

Elk Grove Toyota responded

Hello, Thank you for sharing your experience here online. It is please to know Primal was able to assist you with your 2020 Toyota Camry. It is customers like you that make our jobs so enjoyable. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 07, 2026

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1/6/26 - 9640 West Stockton. Primal Kumar, & Jelian Alop was very helpful thank you Primal Kumar, & Jelian Alop was very helpful thank you More

by Customer

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Recommend Dealer

Yes

Other Employees Tagged: Jelian Alop

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Jan 07, 2026 -

Elk Grove Toyota responded

Hello, Thank you for your review on Primal and Jelian. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

January 01, 2026

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Service was fast, staff is excellent. They know what they are talking about. All my cars get serviced here. They know what they are talking about. All my cars get serviced here. More

by ArmandoHB760

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Recommend Dealer

Yes

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Jan 03, 2026 -

Elk Grove Toyota responded

Hello, Thank you for your review. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 16, 2025

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Excellent communication, fair pricing, courteous staff! I would definitely recommend this dealer for service. Primal Kumar was excellent. I would definitely recommend this dealer for service. Primal Kumar was excellent. More

by Michelle Sturges

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Recommend Dealer

Yes

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Nov 17, 2025 -

Elk Grove Toyota responded

Hello Michelle, Thank you for your review on Primal. It is pleasing to hear he provided you an excellent service. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

November 13, 2025

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The service was quick and easy. Everybody was polite and very courteous. I definitely would recommend for other Toyota owner. Everybody was polite and very courteous. I definitely would recommend for other Toyota owner. More

by Crucial_p

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Recommend Dealer

Yes

Other Employees Tagged: Tim Keosykao, Alvin Kumar, Khang Bui, Michaela (Mickey) Alvares, Andres Flores, Jelian Alop, Rene Ascencio, Patricia Herrera, Tiffany Forschler

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Nov 14, 2025 -

Elk Grove Toyota responded

Hello, Thank you for taking time out of your day to review our dealership. I am happy to hear our staff was polite and courteous. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

September 15, 2025

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I had a good experience here, everyone was helpful and explained everything thoroughly. Primal was the one who helped me the day I went. explained everything thoroughly. Primal was the one who helped me the day I went. More

by Yana Lee

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Recommend Dealer

Yes

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Sep 15, 2025 -

Elk Grove Toyota responded

Hello Yana, Thank you for reviewing our staff specifically Primal. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 09, 2025

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Elk Grove Toyota is the best place to take your vehicle for any service. They are very reliable and professional. And they will work with your budget to help you get the job done. Elk Grove Toyota earned for any service. They are very reliable and professional. And they will work with your budget to help you get the job done. Elk Grove Toyota earned my loyalty for life. 🤗 More

by kkboyz97

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Recommend Dealer

Yes

Other Employees Tagged: John Nguyen

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Aug 11, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on our Service department. It is an honor to hear you say Elk Grove Toyota is the best place to take your vehicle. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 05, 2025

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As advisors go Primal is one of the best! He looks out for his customers! He looks out for his customers! More

by joshuacudworth

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Recommend Dealer

Yes

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Aug 05, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on Primal. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager