Princesa Feliciano Santiago

Lahti's Jeep responded

Thank you for the five-star review. We are delighted that Princesa and our service team provided prompt updates on the diagnosis, completed the repair and verified it with a test drive. It’s great to know you’re satisfied with the service on your Jeep Grand Cherokee. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Michael Ballos, General Manger mike@lahtisjeep.com 978-537-6466 or 978-273-2580

Lahti's Jeep responded

Thank you for trusting us with your Jeep Wrangler Unlimited service over the years. We’re glad our team has stayed professional and pleasant and that our selection meets your needs. We appreciate your loyalty and look forward to helping you again soon. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

We appreciate your kind words about our service department’s clear communication, fair pricing, and honest recommendations. Princesa is grateful for your trust in us and we look forward to caring for your Jeep again. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Princesa and our team met your expectations. Thank you for choosing Lahti's Jeep. We look forward to having you as a valued customer for many years to come! At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Thanks for sharing your thoughts about your experience with Lahti's Jeep. We appreciate your business and hope to see you again soon! At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

It’s great to hear our team handled your Jeep Compass service so swiftly and that you enjoyed working with us. We look forward to supporting you when you’re ready to purchase after your lease term. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Thank you for taking the time to share your experience—we truly appreciate your feedback, especially as a long-term and valued customer. I’m sorry to hear that this visit did not meet your expectations and came as a surprise. I’d like to clarify a few points. When you visited for your oil change, our team may have discussed additional services from our maintenance menu. This menu is not required in any way—it’s simply available as an option for customers who want to stay ahead on vehicle care. This is a relatively new service for us, and many customers have found it helpful and a good value, but we understand it may not be what everyone is looking for during a routine visit. For today’s vehicles, maintaining performance and reliability often involves more than just oil changes and tire rotations, which is why we make these recommendations available. That said, none of these services are ever required, and our intention is always to inform—not pressure. I’m sorry if that didn’t come across clearly during your visit. Regarding the windshield concern, we want to clarify that we do not sell windshields. What you experienced was part of the state inspection process. Inspection requirements have become much stricter, and stations like ours are held accountable for following those standards closely. That said, there should never be confusion or inconsistency in how that’s communicated, and we apologize for the frustration you experienced. At no point was our team trying to recommend anything unnecessarily, but it’s clear we fell short in how we communicated and handled your visit. That’s on us, and we take it seriously. We truly value your continued trust and would appreciate the opportunity to make this right. If you’re open to it, please reach out to us directly so we can discuss your experience further. Thank you again for your feedback—we hope to provide you with a much better experience next time.

Lahti's Jeep responded

Thank you for sharing your experience. We’re glad our technicians devoted extra hours to ensure your Jeep Grand Cherokee issue was properly resolved. Please reach out if there’s anything else we can help you with. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Great to hear your drop off was seamless and that communication and explanations at pickup were clear. Princesa will be happy to know her efforts made a difference and we appreciate you trusting us with your Jeep Grand Cherokee. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466