Priscilla Allard | Page 3

Our service advisor, Priscilla Allard, is very knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this deal knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this dealership. More

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Service is an extremely important part of why I choose BMW brand and specifically the dealership , Kuni BMW; they have a very professional , knowledgeable and efficient system of treating a customer that BMW brand and specifically the dealership , Kuni BMW; they have a very professional , knowledgeable and efficient system of treating a customer that already owns a bmw just as special as a new purchase. This is why I keep coming back . More

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I've had my 328d x serviced at Kuni since I purchased it in 2014. All my experiences have been positive. For the last couple of years, Priscilla has taken especially good care of me and my car. in 2014. All my experiences have been positive. For the last couple of years, Priscilla has taken especially good care of me and my car. More

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Had service performed. Very easy drop off and pick up later in the day. Would highly recommend this BMW dealership service department and the dealership. later in the day. Would highly recommend this BMW dealership service department and the dealership. More

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I took my car in for service and needed a loaner. I was out of there in 15mins. They were wonderful. Every time I take my car in they are Super. out of there in 15mins. They were wonderful. Every time I take my car in they are Super. More

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Pricilla was wonderful to work with, courteous, helpful and kept me informed with costs and the status of my vehicle. As a Mom of a toddler, I have a car seat and stroller I have to move into and out of t and kept me informed with costs and the status of my vehicle. As a Mom of a toddler, I have a car seat and stroller I have to move into and out of the loaners every time and they never hesitate to help carry them over so I can focus on my son. Gestures like this will keep me coming back. More

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Poor service mindset I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a l I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a limited issue with non-warranty items. This was contrary to the diagnosis from an independent, Certified BMW shop north of the River. When I confronted David about the previous findings, he doubled down on his faulty assessment. After taking time out of my busy schedule to come down in the middle of a hectic workday, Priscilla agreed that there were in fact warranty repairs that were required to restore the vehicle's performance. These ultimately included an eccentric shaft, motor and sensor assembly, vehicle software update and other miscellaneous items that were overlooked by their technician, either deliberately or through incompetence. I was then told that the repairs would be finished that or the following day. Over the course of the next three days, I was told an evolving story about the repairs and the technician's findings, mostly by David. In the end, the technician 'found' the exact same faults the independent shop identified in a single afternoon, and that I had previously communicated to both David and Priscilla at Kuni. Apparently warranty repairs are not a priority for this dealership or their service center. I will be returning to my local repair shop for the non-warranty repairs based on the care and consideration that I have received from Kuni. I will also seriously reconsider where I intend to purchase my next vehicle this year. More

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Great Service and the Best Service Agent in Portland Kuni your employee Priscilla Allard, Service Advisor was exceptional. She welcomed me when I walked into the service department a week earlier seekin Kuni your employee Priscilla Allard, Service Advisor was exceptional. She welcomed me when I walked into the service department a week earlier seeking an oil change, understanding my concern about notifications regarding service and consulted and found a fantastic set of new tires for our X5. She quoted the price and stuck to the price, she constantly inquired while the X5 was being serviced with updates and timing. Great Job and the ride on our new tires is as she advertised. Thank you More

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Wiper blade replacement not the best Priscilla Allard Is great. She listened and took care of my automotive concerns. Highly recommended . The person that changed my windshield wiper b Priscilla Allard Is great. She listened and took care of my automotive concerns. Highly recommended . The person that changed my windshield wiper blade did a sloppy job. The passenger side wiper did not clear water from windshield. Had to go back to BMW.....not a short trip for me....from Woodland WA. Priscilla took control and replaced them ASAP. She deserves the best customer service award. More

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Incredible experience start to finish I'm a first time customer after 20 years at BMW service center in another state that could not be beat. Kuni just beat them. I'm a first time customer after 20 years at BMW service center in another state that could not be beat. Kuni just beat them. More

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