Prue Smith | Page 5

NEVER BUY A CAR FROM HERE! Purchased my "cerfified pre-owned" 2012 Jeep Grand Cherokee from here about a month and a half ago. Within the first 2 weeks the power steering fluid Purchased my "cerfified pre-owned" 2012 Jeep Grand Cherokee from here about a month and a half ago. Within the first 2 weeks the power steering fluid was leaking all over the place. Went back to the dealership concerned & they couldn't take my car in for 2 weeks. 2 weeks later I brought the car in, have a voicemail from the service dept. saying they were replacing my power steering rack & cooler. My husband is a mechanic and took pictures of everything. We got the car home and saw a huge puddle of power steering fluid in my driveway, proceeded to check the work they did & found they did NOTHING. My car was there for 3 days, not one bolt was removed, the power steering rack WAS NOT REPLACED like they said. FRAUD FRAUD FRAUD!! I could not even get a copy of the service report when I picked up my car they said they'd mail it to me and now I know why...because they didn't do a xxxx thing. Now that I am trying to contact someone about this serious problem I can not get a phone call back from a single person. I will be going there to attempt to speak with someone in person since apparently they do not want to take responsibility for the work they didn't do. THESE PEOPLE ARE NOT TRUSTWORTHY! I am very disappointed. More

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Service visit I am extremely happy with the service department at Nielsen. My appointment was scheduled quickly and my car had numerous repairs/services done within I am extremely happy with the service department at Nielsen. My appointment was scheduled quickly and my car had numerous repairs/services done within a day. More

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Oil change, tire rotation, windshield repair Karen and the others at the service center were very helpful, and treated me and my vehicle with the utmost care and respect! My service was done quic Karen and the others at the service center were very helpful, and treated me and my vehicle with the utmost care and respect! My service was done quickly and efficiently, and all of the service members greeted me and were very friendly. When I needed my windshield repaired, they called in an expert to make sure it was done well, and gave me an awesome loaner car to use while my car was in the shop. All of the service was very competitively priced! More

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