QERIM RACAJ | Page 25

Excellent customer service Honest, affordable, and fast service. I came in for a multi point inspection on a Prius I purchased from CarMax. Toyota gave me an honest report. Tha Honest, affordable, and fast service. I came in for a multi point inspection on a Prius I purchased from CarMax. Toyota gave me an honest report. Thanks! More

by KNIGHT.SHELBY Verified Customer Verified Customer

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Less than optimal. I brought my new car in because i was getting a warning light related to the tires. The service department automatically set up a first maintenance o I brought my new car in because i was getting a warning light related to the tires. The service department automatically set up a first maintenance on the car without asking me if i wanted that. When I saw that the maintenance was to be done, I just went along with it even though it was a little early. I asked if they would come find me in the waiting area when the car was ready and the employee said they would. When it seemed to me that the car should be ready I went to the counter and asked. I was told that the car had been ready for ten minutes and that they had tried to phone me. I am in my late seventies, and did not realize they would phone. In fact, I had given them my land line number, so did not even get the call. I realize that I am out of step with technology. No explanation was given about the warning light. I asked if they had checked to see if the air in each tire was correct. He said yes, and the tires were fine. I asked about the warning light and he said temperature changes might account for the error light coming on. This does just not sound right to me, but felt there was not much else i could do. Everyone was courteous, and I think each person was trying to do their job to the best of their ability. However, I did leave feeling that my needs had been met at a less than optimal level. More

by TAMED4ITE Verified Customer Verified Customer

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Great Experience Fast and friendly. Best experience yet at a toyota service dealership. I will return again at next service. Team is professional and also adds a littl Fast and friendly. Best experience yet at a toyota service dealership. I will return again at next service. Team is professional and also adds a little Personal which makes me feel like a friend and not just a customer. More

by PBVANG87 Verified Customer Verified Customer

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Engine Mount Repair The service and cost was explained to me in detail. It took a couple of days and I it came back on time. I was asked if I wanted my care washed and I The service and cost was explained to me in detail. It took a couple of days and I it came back on time. I was asked if I wanted my care washed and I was so thrilled. More

by VHOOPER42 Verified Customer Verified Customer

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