Quinlan Dunn

Purchased a 2025 F-150 remotely from Elmhurst Ford in April 2026. The truck arrived with a completely broken driver's side mirror — shattered housing with LED components exposed — and multiple areas of u April 2026. The truck arrived with a completely broken driver's side mirror — shattered housing with LED components exposed — and multiple areas of undisclosed pre-existing paint damage across the hood, fender, door panel, and B-pillar. All damage was documented in carrier inspection photos timestamped at Elmhurst Ford's lot before the truck left their possession. The sales team later admitted their team had ordered a replacement mirror before the sale but sold the truck before it arrived without disclosing this to me. They also acknowledged the paint damage was not properly disclosed. On May 6, 2026 — three weeks after delivery on April 15, 2026 — Elmhurst Ford added a 'pre-delivery inspection' record to the vehicle's Carfax history listing 'mirror(s) checked' among services performed. This entry was posted after the dealership had already been notified of the mirror damage claim and after a repair had been scheduled. The odometer on this Carfax entry (14,647 miles) is lower than the odometer on my buyer's order at signing (14,660 miles), making the claimed pre-delivery date impossible. This entry appears designed to create a false record of the vehicle's condition at the time of sale. Resolving the mirror required formal written demands, photo evidence, and persistent follow-up from over 1,200 miles away before they agreed to cover the repair at a local Ford dealership. Further compounding the issue, Elmhurst Ford initially agreed to pay the repair facility directly, then reversed course and required me to pay the repair bill out of pocket and wait for a reimbursement check — adding additional financial burden and delay to a situation entirely of the dealership's making. The mirror was ultimately repaired at Elmhurst's expense — the right outcome — but it never should have come to this. Document everything if you deal with this dealership. More

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I highly recommend them; the staff is very friendly and respectful. For me, everything was excellent—the only downside was that they give me the car with an empty gas tank. respectful. For me, everything was excellent—the only downside was that they give me the car with an empty gas tank. More

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Great people in the dealership. Was a little nervous as a first time buyer but the sales manager frank and the salesman quinlan helped me all the way through. Was a little nervous as a first time buyer but the sales manager frank and the salesman quinlan helped me all the way through. More

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