RJ Banaszak | Page 23

The skill level of the team has vastly dropped. From team leads to mechanics. Back from I would say 2008 to 2016 I would have given them five stars (and I did). This last time I had service on my S From team leads to mechanics. Back from I would say 2008 to 2016 I would have given them five stars (and I did). This last time I had service on my SUV they explained that they wanted to look over the vehicle for a sound that they are hearing (possibly a loose heat shield). Well when I brought the same vehicle in a couple years ago they replaced the right front strut and that was when the noise started. I requested that they locate and fix the noise. Their response was "what noise". Also they used to have the porters clean your vehicle after repairs, well I guess they stopped that, my car was just as dirty as when I brought it in. There weren't even paper mats in the vehicle. So not only are they cutting back on their required skill level of the employees but saving money by making cuts everywhere. I would suggest going to Joliet for service if possible. I am not going to apply any ratings to the staff, because the failure and demise of their service department may or may not be a direct result of their actions alone. (Well since I can't submit without giving the listed employees a rating, I will submit with a one star rating for all.) It's funny I remember back in the day when getting service from this service center, they used to request that I give them a five star rating. Back then I used to be like " don't sweat it, you guys rock". Well they no longer request that, I'm sure it's because they know where they stand as an average service center. More

by Disappointed Again..... Verified Customer Verified Customer

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I've been coming here for years. Have always had excellent service. I've bought three cars from this dealership and have been happy about each purchase. The mechanics have always don Have always had excellent service. I've bought three cars from this dealership and have been happy about each purchase. The mechanics have always done top-grade service and greatly appreciate their work. Thanks again More

by brianlarkin12345 Verified Customer Verified Customer

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Service was prompt and courteous. The oil change was completed in one hour. Thank you. The oil change was completed in one hour. Thank you. More

by terrificotoole Verified Customer Verified Customer

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The best dealership that I've been to. Service department is very professional and I would recommend this dealership to anyone looking for a new vehicle or service. I never fill out survey Service department is very professional and I would recommend this dealership to anyone looking for a new vehicle or service. I never fill out survey requests but felt compelled to do so here More

by william.schuch Verified Customer Verified Customer

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Everyone here is so helpful and friendly! They always do a great job on my car. I highly recommend. They always do a great job on my car. I highly recommend. More

by marilyngaray Verified Customer Verified Customer

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Clean, well kept. Professional staff and lots treats for wait customers. And excellent service on my Silverado. Professional staff and lots treats for wait customers. And excellent service on my Silverado. More

by VINCE.VENTURA Verified Customer Verified Customer

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everything was excellent. i had no problems. everything went smooth.in a timey mater.thanks. i had no problems. everything went smooth.in a timey mater.thanks. More

by JSOBOCINSKI Verified Customer Verified Customer

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on time appointment, very helpful and knowledgeable, courteous. On time completion pricing was correct. Service writer was very helpful courteous. On time completion pricing was correct. Service writer was very helpful More

by WESOAZ2 Verified Customer Verified Customer

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The service people are always very friendly and professional. The service performed is timely and the car is always returned clean. professional. The service performed is timely and the car is always returned clean. More

by DWYENT1 Verified Customer Verified Customer

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person did not know where my car was and did not have keys i had to walk around the parking lot to find it. bad service!! keys i had to walk around the parking lot to find it. bad service!! More

by WESTROM384 Verified Customer Verified Customer

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