"What a fantastic experience!! Don was the best...."
What a fantastic experience!! Don was the best. Absolutely the greatest car buying experience I’ve had so far. Everyone was wonderful. I felt like they were more than fair on my trade and new car. Highly, highly, highly recommend. Plus their inventory cannot be beat.
"RJ Kutz, Jason White, Charlie gray "
IIn August of 2019 I bought a 2014 Jeep Wrangler, at the time of buying everything was perfect and received great customer service. After a month my vehicle began to turn off several times on the road. When deciding to want to trade in my vehicle for another one at a different dealership, the salesman showed me the carfax of my vehicle displaying that it had been in an accident in the year 2014 (prior to me buying) bringing the value of my vehicle to no more than 12,000 when I am paying a whopping 38,000. The carfax was never disclosed to me at the time of buying even upon my request the salesman assured me it had a clean history. Now when trying to resolve this Charlie Gray the GM refused to speak to me. This is unfair in a numerous amount of ways as the customer service and treatment when trying to resolve this issue came to treating me like dirt. No respect for their customers as they sat there and claimed they had no knowledge. They grasped to "Autocheck" a website they use in order to indicate the vehicle history, please be aware that when buying the VIN number on the vehicle never changes.Check your vehicle history PLEASE. As I am now at their hands have been put at a very unfortunate situation. It has been hard to even find proper insurance for my vehicle as it was NEVER DISCLOSED to me at the time of buying that it had been in any prior accidents that caused damage to the frame. I now worry for my safety when driving this vehicle.
"EXTREMELY POOR QUALITY OF SERVICE Purchased my wife a..."
EXTREMELY POOR QUALITY OF SERVICE
Purchased my wife a used certified pre-owned 2015 Durango R/T from Meador dodge, sales experience was good until after signing paper work and asked for the second key fob and Manuel. salesman told us it didn’t come with a second key fob and he would sell us a key fob at cost, and would get us a Manuel. come to find out several days later the charge was over $300.00 for extra key fob and $90.00 to program the fob to the Durango, several calls over the next month I was told he ordered us a Manuel, after a week I was told the wrong Manuel came in and he would order another one, next week I was told it hasn’t came in yet, the third week I was told he ordered one off eBay and was waiting for it to come in, fourth week was told he is still waiting for it to come in. it’s been over two months, no Manuel and no resolve or contact from Meador dodge. Seems like this dealership only wants your money and then they are done with you. I have purchased several vehicles and never have been treated this way, especially telling you what you want to hear to get rid of you and then blowing you off, every time I have contacted them I have gotten a different story.
Last week To take care of my wife, I purchased from amazon a dodge oem key fob and a used Manuel. Less than $100.00 each. Laugh out loud, this was at my door steep two days later. Still need to get key fob programed. Went to another dodge dealership to get key fob programed and was told would have to leave vehicle for about a week. Decided would not leave Durango for a 20 minute job. I hope this is not the new way dodge is training its staff, treating customers with a I don’t care attitude, and poor quality of customer service.
"I cannot say enough great things about the sales staff..."
- Regan G.
I cannot say enough great things about the sales staff and this dealership! Nestor was my salesman and he extremely exceeded my expectations! R. J. Was super nice and helpful too! I will definitely be coming back to see Nestor for my next vehicle! If you want a great, knowledgeable salesman, ask for Nestor! Thank you Nestor and R. J. for the awesome car buying experience!