ROBERT JOHNSON
ROBERT JOHNSON at Southern Ford

ROBERT JOHNSON

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
48 Reviews
4.6

48 Reviews

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48 Reviews of ROBERT JOHNSON

August 23, 2025

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Employee Rating

Very poor communication! Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day More

by rscottlauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: STEPHANIE SPANGLER

August 19, 2025

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He is very personable and dedicated to provide to service .i stay where I get good service . More

by Golfhack72
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

Aug 19, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 16, 2025

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Employee Rating

Completely satisfied with the service provided. Had trouble getting through to the service department but overall great job More

by leroy.pierce1964
Recommend Dealer
Yes
Aug 19, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

August 16, 2025

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Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 14, 2025

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The customer service is awesome! The attentiveness to the customers needs our impressive. Keep up the great work! More

by COZMENT
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Recommend Dealer
Yes

August 14, 2025

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
Service Price Transparency
Workmanship
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Recommend Dealer
No

August 12, 2025

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Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! More

by Shakeema patterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 07, 2025

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My car alignment was done quickly. The price was exactly as quoted and I appreciate that. More

by CECELIAG0
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 04, 2025

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Employee Rating

When I picked up my truck, it appeared the tires had not been rotated. The oil change light was not reset. Upon first glance, it did not appear that the truck had been touched. I asked for them to top off t More

by trevorcaccetta
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

August 03, 2025

Dealership Rating
Employee Rating

Friendly staff. Prompt service. Took the extra step to notify me that my tags had expired. More

by MSCARLA1922
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

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