RT Ives | Page 3

Service department is always courteous and welcoming! I enjoy the nice coffee/latte/cappuccino/hot chocolate machine and bottle watered while waiting. They update me and check in on the status and time. I enjoy the nice coffee/latte/cappuccino/hot chocolate machine and bottle watered while waiting. They update me and check in on the status and time. If they don’t have the part for recall, they order it and call me for appt time to come in n not wait. More

by STEENRODPS Verified Customer Verified Customer

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This is second car I have bought from there. All are great people and go out of their way to help. All are great people and go out of their way to help. More

by NAOMI.8657 Verified Customer Verified Customer

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Arrived for my appointed time, waited to check in, service rep was friendly and efficient. Service was completed promptly. service rep was friendly and efficient. Service was completed promptly. More

by KMOORE972 Verified Customer Verified Customer

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Very unorganized. Lack of communication from the service team as to what work needs to be done after clearly stated by the customer. Lack of communication from the service team as to what work needs to be done after clearly stated by the customer. More

by Gregory Swift Verified Customer Verified Customer

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Service Advisor Robert Ives is the best! ! He makes sure you are always taken care of! The techs always seem to forget to perform a service on my vehicle. ! He makes sure you are always taken care of! The techs always seem to forget to perform a service on my vehicle. More

by reginaj5 Verified Customer Verified Customer

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Customer service aweful never called with updates didn’t fix it correctly and tried to say it was our fault. Outside garage fixed it next day in less than 24 hours for a fraction of cost fix it correctly and tried to say it was our fault. Outside garage fixed it next day in less than 24 hours for a fraction of cost More

by PR Verified Customer Verified Customer

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Been waiting for 3 to 4 months for parts and never can get anyone from service department to return call or emails. Emailed Store manager and took him three emails to answer back and he just asked someone get anyone from service department to return call or emails. Emailed Store manager and took him three emails to answer back and he just asked someone else to contact us and they never did More

by fpessig Verified Customer Verified Customer

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totally disappointed in the quality of my new vehicle and the response from the management… completely unacceptable and disappointing… the response from the management… completely unacceptable and disappointing… More

by Jwestersr125 Verified Customer Verified Customer

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RT, our service advisor is the best! ! He worked us in on a busy holiday week and got all the work done as promised on time. RT is a very friendly, man that keeps us informed until the wo ! He worked us in on a busy holiday week and got all the work done as promised on time. RT is a very friendly, man that keeps us informed until the work is complete. I will always go to RT when checking in for service. More

by PHILIP.BENDER Verified Customer Verified Customer

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Service does not answer phone even when you leave a voicemail. First Courtesy vacuum, because I asked and it was horrible. This place is getting worse every visit. voicemail. First Courtesy vacuum, because I asked and it was horrible. This place is getting worse every visit. More

by PINAIRICAN5460 Verified Customer Verified Customer

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