RT Ives | Page 37

Communication was extremely poor. Service # changed frequently on website and all calls went to voice mail system, did not receive any responses. Brought car in for inspection and on Service # changed frequently on website and all calls went to voice mail system, did not receive any responses. Brought car in for inspection and only found out it had failed when I visited in person to check on status. Needed a diagnostic test, which I okayed. Was only able to reach service department later the next day for results by calling main number, ignoring prompts and selecting "0" to actually speak to someone. This person nicely offered to walk over to the service department to ask them to call me. I was told a part was needed to repair defroster in order to pass inspection, which I authorized. RT did give me the phone number to his desk and thankfully I was able to reach him after that. I had dropped my car off on Sunday evening for a Monday 7:30 am inspection. Due to continued communication problems I did not receive the car back until late Friday afternoon, leaving me without a car for an entire work week. I believe the inability to reach anyone by phone throughout the week significantly delayed the service and caused tremendous inconvenience for me. I would invite you to check your website and see that the service phone # actually changes while on the site and no matter which number you call, you get the same automated menu options. When you finally get to the service option you are told that you are the next caller and are put on hold, then told no one is available and to leave a voice mail message. This happened every time I attempted to call and I never received a call back or response to my message. I purchased my Kia in 2008 and had not had such problems until recently. I am a prime candidate to upgrade to a new vehicle (I recommended your dealership to my neighbor who subsequently bought a new vehicle from you), but am quite hesitant based on my recent experience. Thank you for the opportunity to relay my experience. More

by BENTZFA14 Verified Customer Verified Customer

Report | Print

I received prompt, professional service from service technician to mechanical technician and the cashier, services took less time than I anticipated. technician to mechanical technician and the cashier, services took less time than I anticipated. More

by williamscleavland891 Verified Customer Verified Customer

Report | Print

Everybody was efficient and professional. Friendly except the lady by the office who took my payment. No Hi or Hello or even a smile. Friendly except the lady by the office who took my payment. No Hi or Hello or even a smile. More

by dianav76 Verified Customer Verified Customer

Report | Print

Waited until after 5 pm and multiple phone calls and messages to call to let me know about my car. Had to have sales department walk down to tell them twice because they didn't answer or return calls. G messages to call to let me know about my car. Had to have sales department walk down to tell them twice because they didn't answer or return calls. Got there to pick up vehicle and was told they had to order a part and work wasn't completed. Car was dropped off at 730 am to fox known recall issues. Work was scheduled a week in advance. Was told they were short staffed and that was why they couldn't call me back. Looked at summary of work given and the 1 recall the did fix was billed at 1/3 hour of work. Unacceptable to keep car for 10 hours. Not return phone calls. And have done less than 30 minutes of work. And now I have to schedule a second experience with this because they were not prepared to do work they scheduled a week in advance. More

by Dan.gibbs9 Verified Customer Verified Customer

Report | Print

Getting this appointment was quick and easy, really appreciate that. I was so glad they could do my cars service while I was at work and the team got it all done before I got there to pick it up. appreciate that. I was so glad they could do my cars service while I was at work and the team got it all done before I got there to pick it up. More

by DENISEK10 Verified Customer Verified Customer

Report | Print

I have a serious situation and I've called and called and no one will return my call horrible customer service. RV lied to me about servings my car no one will return my call horrible customer service. RV lied to me about servings my car More

Report | Print

The Southern Kia Virginia Beach location is a lovely location. The staff is very kind and helpful whenever you are at their location. However they need to improve their customer service over the phone. location. The staff is very kind and helpful whenever you are at their location. However they need to improve their customer service over the phone. More

by CHerrera Verified Customer Verified Customer

Report | Print

I had a great experience with your team. I will be back for car services in the future. I will be back for car services in the future. More

by DBMARLANA Verified Customer Verified Customer

Report | Print

My service advisor RT is super kind. He remembers me when I come in. He remembers a very important event that happened in my life. Asks me how I’m doing.. his kindness and calmness helps He remembers me when I come in. He remembers a very important event that happened in my life. Asks me how I’m doing.. his kindness and calmness helps more than he may know. More

by Chrisy Wilson Verified Customer Verified Customer

Report | Print

Everything was taken care of in a quick and timely manner, work was performed exactly as stated. The facility was comfortable and inviting. manner, work was performed exactly as stated. The facility was comfortable and inviting. More

by DANA_MARTIN40 Verified Customer Verified Customer

Report | Print