RT Ives | Page 36

Service center is extremely slow and lackluster with the service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to get answers. They never reached out to me to give me updates or inform me on when the vehicle was getting looked at. Held the car for 9 days total. I called Casey Kia in Newport News and they are leaps and bounds ahead of this location. The gave me an appointment day of and actually looked at the vehicle the next day. The even had a solution for me after only two days of having the vehicle. I understand some dealerships and shops are overwhelmed with cars and also that there’s a shortage of mechanics, but the communication was terrible from Virginia Beach! The conversations over the phone were disrespectful and there were no answers when I called except, “We’re working on getting to it. Maybe by the end of the week. We’ll see what we can do”. No sense of urgency or empathy from this shop at all. Newport News even hooked me up with a rental. Virginia Beach did not even offer me a rental or give me an option for one after holding my car for 9 days. I know some things are out of our control and situations at certain locations vary, but the communication and care form the VA beach location needs to be better. They need proper training on customer service and professional development. More

by JC Verified Customer Verified Customer

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Said that I provided the wrong number when I didn’t then told me it would take over 3 hours for an oil change that I scheduled 3 weeks prior. Then told me to leave a come back then it was finished in under told me it would take over 3 hours for an oil change that I scheduled 3 weeks prior. Then told me to leave a come back then it was finished in under an hour. More

by Johnsonalaynad549 Verified Customer Verified Customer

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RT took great care of me! ! Why I come back! Excellent customer service support! He’s always accommodating and thorough to make sure I’m safe on the road!! ! Why I come back! Excellent customer service support! He’s always accommodating and thorough to make sure I’m safe on the road!! More

by Natalie Verified Customer Verified Customer

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Mr. Ives is the reason I get my cars serviced at southern kia lynnhaven. Great customer service. kia lynnhaven. Great customer service. More

by BILLYHANGER Verified Customer Verified Customer

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The dealership was clean and they had water in the waiting area. But two issues I had one being I have to go back and have my oil counter reset cause it was not done. The other being a sales agent was waiting area. But two issues I had one being I have to go back and have my oil counter reset cause it was not done. The other being a sales agent was scheduled to met me to discuss a trade in and that was never done. Which was weird cause that was scheduled with the word of Robin. Left me feeling like little fish with no worth. Well it is what it is at this point. More

by jasontroy49 Verified Customer Verified Customer

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You shouldn't have survey requirements like this, normally I would have now stopped but thought whoever approved should reconsider normally I would have now stopped but thought whoever approved should reconsider More

by 13johncole Verified Customer Verified Customer

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Sales keeps calling me to sell. Service let me drive my car off the lot with out torquing the lug nuts. I have mixed reviews. I was handled when I came back to talk about my service Service let me drive my car off the lot with out torquing the lug nuts. I have mixed reviews. I was handled when I came back to talk about my service issue, with a promise of a free service when I return. I am a Priority for life member already. I would like to know what services I can get and who will honor the verbal agreement. More

by HEATHERANDGREYSON Verified Customer Verified Customer

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When picking up my vehicle, no one acknowledged me when I came in. While waiting for the cashier, the male service attendant was complaining about work very explicitly with colorful language. When calling came in. While waiting for the cashier, the male service attendant was complaining about work very explicitly with colorful language. When calling for an appointment I asked for oil change and state inspection. My husband noticed this week, the state inspection had not been done. Now I have to return. So no I will not recommend your dealership. The staff is unprofessional and not capable of following simple instructions. More

by htwine67 Verified Customer Verified Customer

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Overall Excellent professional service in Communication, Explanation of services and Diagnostics. Love the express services. Explanation of services and Diagnostics. Love the express services. More

by ALBERTORODRIGUEZ1530 Verified Customer Verified Customer

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My service guy listened to my needs, concerns and took care of me. Thanks for vacuuming my vehicle. care of me. Thanks for vacuuming my vehicle. More

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