Rachael Mergott | Page 8

Crest Volvo Cars responded

Thank you for your review! We're delighted to hear that Tim and Rachael made your XC60 purchase efficient and enjoyable. We look forward to seeing you again when you're ready for your next Volvo. Enjoy your new vehicle, and thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

It's fantastic to hear that you had a great experience at Crest Volvo Cars! The fact that you found our staff pleasant and appreciated their efforts to value your time speaks volumes about our commitment to customer satisfaction. Thanks for sharing your positive feedback, and we look forward to welcoming you back in the future!

Crest Volvo Cars responded

Thank you for your wonderful review! We're delighted to hear that Greg provided you with great service at Crest Volvo Cars. It's fantastic to know that he was patient, not pushy, and took the time to listen to your needs. We're glad he explained the safety features and the reasons for choosing Volvo. Your satisfaction is important to us, and we appreciate your feedback. We hope you enjoy your Volvo, and we look forward to serving you again in the future!

Crest Volvo Cars responded

Thank you for your review! We're thrilled to hear that you had another great experience at Crest Volvo Cars. It's fantastic to know that you found great options and selections and received supportive ideas along with excellent service. Your satisfaction is important to us, and we appreciate your feedback. If you ever need anything else or have any further questions, please feel free to reach out. Thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

We greatly appreciate your feedback regarding your experience. It's fantastic to hear that Andrew provided you with excellent service during your visit. Our team strives to ensure that every customer receives exceptional assistance throughout their car-buying journey. We regret to hear that a deal couldn't be reached due to challenges with the finance process. Your feedback is valuable to us, and we will review our procedures to identify areas for improvement. We're thrilled to hear that you would consider returning to work with Andrew in the future. Should you have any further questions or concerns, please don't hesitate to contact our General Manager, Jason Pickering, at jpickering@vtaig.com or 214-620-5788. Jason is committed to ensuring that every customer has a positive experience at Crest Volvo Cars. Thank you for choosing Crest Volvo Cars, and we look forward to assisting you in the future.

Crest Volvo Cars responded

Thank you for choosing Crest Volvo Cars again! We strive to make the car buying experience as fast, easy, and smooth as possible, so we're delighted to hear we achieved that for you. We're especially honored that this is your fourth Volvo from Crest Volvo Cars – that speaks volumes about your trust in our dealership. Congratulations on your new Volvo, and thank you for being a loyal customer!

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience! Finding a car that meets everyone's needs can be a challenge, so we're happy that Rico was able to match both yours and your husband's criteria perfectly. We appreciate you mentioning his excellent customer engagement style – creating a positive buying experience is what we strive for. Thank you for choosing Crest Cadillac, and congratulations on becoming a happy new Cadillac customer! We look forward to seeing you again in the future.

Crest Volvo Cars responded

Sujean804, First off I am so sorry that Crest Volvo Cars completely dropped the ball in communication on your transaction. Please that it was just an assumption from my salesperson and we indeed did not send your personal info to anyone. Thank you for taking the time to call me back today and work through this miscommunication from my staff. That doesn't mean that we are not in the wrong and I apologize again. I am going to use your feedback and our great conversation to implement a new policy so my staff does not "assume" what went on or was sent. Enjoy your Volvo and we look forward to continue to be your dealer for service. As we discussed, please save my personal cell info and call me with anything you need concerning your Volvo. Have an amazing weekend!. Jason Pickering Cell 214-620-5788 Managing Partner Crest Volvo Cars

Crest Volvo Cars responded

We're thrilled to hear you had a great buying experience, Nikki! Thank you for mentioning Andrew – it means a lot to us. At Crest Volvo Cars, we strive to make the car buying process smooth and enjoyable, from start to finish, and it sounds like Andrew achieved that for you. We especially appreciate you mentioning his continued attentiveness even after your purchase. Providing exceptional customer service is a priority at Crest Volvo Cars, and Andrew exemplifies that commitment. We'll be sure to pass your kind words on to him! Thank you again for choosing Crest Volvo Cars! Please don't hesitate to reach out if you have any questions in the future.