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Rachel Alvey
214 Reviews
214 Reviews
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214 Reviews of Rachel Alvey
December 21, 2024
Taylor and the Cadillac service department is great. Finished everything that was on the list satisfactory! Thanks again. Finished everything that was on the list satisfactory! Thanks again. More
by scottyrice
Verified CustomerOther Employees Tagged: Scotty Rice, Taylor Adams
December 18, 2024
Fast efficient service. Very comfortable waiting lounge. Extremely knowledgeable service department. Very friendly and professional. Making the appointment to accommodate my Very comfortable waiting lounge. Extremely knowledgeable service department. Very friendly and professional. Making the appointment to accommodate my schedule was a breeze. More
by BROOKSS16
Other Employees Tagged: Taylor Adams
December 14, 2024
I know I’ve purchased at least 12 vehicles at James Wood Motors mostly in Denton and at least one in Decatur. My dealing has mostly been with Cathy Spurgeon, Greg Spurgeon, Jason Gattenby, and Noah Gattenb Motors mostly in Denton and at least one in Decatur. My dealing has mostly been with Cathy Spurgeon, Greg Spurgeon, Jason Gattenby, and Noah Gattenby. These staff members set an extremely high professionalism, courtesy, caring, friendly, and most knowledgeable experience each and every visit. They go above and beyond from start to finish in every buying experience. My dealings with the service is always on time and completed expeditiously. I definitely recommend James Wood Dealerships to family, friends, and anyone willing to accept the highest opportunity for a fantastic automotive experience. More
by aylfj
Other Employees Tagged: Jason Gattenby, Greg Spurgeon, Dee Ann Potendyk, Noah Gattenby, Tim Wilkins, Trish Cheaney, Pasque Perez, Edward Munez, Art Williams , Cath Spurgeon
December 12, 2024
Rachel was great to work with and did a good job. Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the part was available. I wouldn't have left my car for 9 days while out of town if I had known nothing would be done. Also did not verify my phone number so I was not notified. More
by HAYWOODZOO
Other Employees Tagged: Franklin Wood
December 11, 2024
Delivery of new Escalade had scuff marks on one wheel (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehich (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehichle to repair wheel... I was appreciative of repair and loaner! On pick up, the wheel repair was perfect. I noticed an area behind wheel well that looks like it was damaged with wax buffer. There were grounded grooves in molding. This was a second miss for a QA responsibility prior to delivery. I pointed out to Rachel, who was VERY responsive and offered multiple options to correct. I declined. Declined because: 1. service department delivered sub par 2x 2. already drove 4hrs was not amenable to driving 4 more 3. Even if delivered to me at my home, my vehicle would be rolling miles for failure on the part of service department. The scuff marks are minimal, but I know they are there on a brand new vehicle. It's disappointing, but life is to short to sweat that level of defect long enough for me to share my experience should someone ask. More
by cturner
Other Employees Tagged: Dee Ann Potendyk , Franklin Wood
December 03, 2024
I’m happy good service thank you very much Next time I make reservations to go make reservations to go More
by 26KEIICHI8
Other Employees Tagged: Robert Capestany
Dealership Inventory (483 Vehicles)
2023 Chevrolet Silverado 1500
used
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
