Rachel Paquin

We purchase our car from Aline Oceguera and it exceeded our expectations. She helped us to review all the car details to make sure we were doing the best decision. Excellent customer service !! our expectations. She helped us to review all the car details to make sure we were doing the best decision. Excellent customer service !! More

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If you need someone to push, it’s this girl! I got my perfect car at the perfect rate, 10/10 experience. I felt right at home with her and the Audi family. perfect car at the perfect rate, 10/10 experience. I felt right at home with her and the Audi family. More

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I casually began looking for a 2021 Audi Q5 online on Friday night. I live in Birmingham and was willing to drive up to 200 miles to get a good deal. I had a 2015 Q5 to trade. I contacted several dealers Friday night. I live in Birmingham and was willing to drive up to 200 miles to get a good deal. I had a 2015 Q5 to trade. I contacted several dealerships via email and had several replies on Saturday morning. But Scott in sales at Audi Marietta blew everyone else out of the water. He was kind, considerate, and cut to the chase. Whereas other dealerships were requesting photos of my trade in and giving me the run around, telling me they were really busy today and so it may be a while before they could get back with me, Scott immediately texted me with a deal that I simply could not refuse. He was quick, to the point, gave me the best deal taht I didn’t even have to ask for, on a GORGEOUS 2021 Q5, gave me top dollar on my trade in-sight unseen, did not haggle me at all, and had all the paper work ready for me wheh I got there. My dog had brain surgery a month ago and is on seizure medications so I was in a hurry to get back home, and everyone at the dealership was asking me about my pup and trying to get me out as quickly as possible so I could get back to bham. Tony in finance was amazing! This man is truly kind hearted, professional, did not rush me, was upfront, honest, found me the best interest rate. He spoke clearly, (he’s got one of those great radio voices) answered all my questions, allowed me time to think, and really shot it to me straight. He is so knowledgeable and has been doing this line of work for 18 years. He asked about my sick pup, and was an animal lover himself. Everyone I spoke with was so considerate of my time and my needs, and to be honest, made me a deal I could not refuse. Rachel stayed late to show me all about the technology of the car. She was kind and patient, and very knowledgeable. She made sure I didn’t have any questions before I left. Oh I almost forgot, Scott even put a big red bow on the car and had it all detailed and ready to go for me. The actual dealership facility was INCREDIBLE. So clean and BIG! Lots of inventory. They were all so professional and most importantly they were so considerate and caring. I would 10000% buy a car from then again. I have never been treated so well at a car dealership. And they gave me the best deal right out of the gate. Such a great deal that I didnt even consider any of the phone calls of the other dealerships calling, bc I knew they couldn’t beat it. If you want a great deal, to be treated great, to not be rushed or haggled, go see the professionals at Audi Marietta. You won’t be disappointed. More

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Excellent experience!! Began researching an appropriate vehicle to replace a large truck that I no longer needed. Decided an SUV/CUV would be appropriate. The Audi Q7 topp Began researching an appropriate vehicle to replace a large truck that I no longer needed. Decided an SUV/CUV would be appropriate. The Audi Q7 topped almost all the lists, so decided to give it a try. I was referred to Ahamed Eboo at Audi Marietta, and start to finish was thoroughly impressed. Mr. Eboo’s knowledge of the brand and the vehicles is second to none, and the buying experience was pleasant, professional, and efficient. Highly recommend to anyone!!! More

by jimwnance Verified Customer Verified Customer

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Informative, Excellent support ...Low stress Ed Jenkins was outstanding to work with. He was warm, professional and very informative as I familiarized myself with a new brand after decades of dri Ed Jenkins was outstanding to work with. He was warm, professional and very informative as I familiarized myself with a new brand after decades of driving another. I never felt pressured and believe he worked hard to help me make an educated, informed purchase that I could feel good about. He continued to be helpful even after my purchase in answering a few lingering questions and helping to connect with colleagues who had additional expertise that I could benefit from. Rachel Paquin did an amazing job of helping me grasp the intricate technology of my new Audi as she 'trained' me to correctly utilize all of the special features in my new vehicle. She was patient and concise in her instruction - ensuring I understood all the nuances of the technology. Throughout my experience at Jim Ellis Audi, I felt support but never pressure from the Audi team. It was one of the best experiences I've had making such a significant purchase. More

by PARIS Verified Customer Verified Customer

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Easy & amazing! Dealership was great and Scott was communicative & respectful about how & when it was convenient for my schedule to connect. I’ve heard from a neighb Dealership was great and Scott was communicative & respectful about how & when it was convenient for my schedule to connect. I’ve heard from a neighbor, too, who raves about Jim Ellis Audi & I couldn’t agree more! More

by heatheric1 Verified Customer Verified Customer

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Top Notch Service Very beautiful dealership with great customer service! This was by far the best experience I’ve had. I recommend working with Vincente Fabre and Tony Very beautiful dealership with great customer service! This was by far the best experience I’ve had. I recommend working with Vincente Fabre and Tony Jackson. Both very personable, friendly and made my experience go smoothly and very quick! Rachel Paquin did a great job getting me familiar with all the awesome features of my car. Very impressed! More

by lisahylton Verified Customer Verified Customer

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Amazing car buying experience Amazing staff and customer service. Couldn’t have asked for a better car buying experience. Never once were we pressured to buy anything. Everyone had Amazing staff and customer service. Couldn’t have asked for a better car buying experience. Never once were we pressured to buy anything. Everyone had a friendly face and was willing to help every step of the way. More

by NMBWILLIS Verified Customer Verified Customer

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Service, Care, Family! Great cars, but what made the difference for me is simple: Ahamed. He delivered what has been my best car buying experience by far. He was surrounded Great cars, but what made the difference for me is simple: Ahamed. He delivered what has been my best car buying experience by far. He was surrounded by a team of professionals who also made the experience extremely pleasant. I would highly recommend this dealership to anyone looking to buy a high-quality luxury vehicle. More

by Serge Verified Customer Verified Customer

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Exemplary Experience This may have been my best car buying experience ever. Everyone I encountered was professional, friendly and truly seemed to enjoy their job. Sales This may have been my best car buying experience ever. Everyone I encountered was professional, friendly and truly seemed to enjoy their job. Sales agent, Tawana and financer, Tony, were awesome. Rachel was an added bonus, the service she provided was on point. I'm not sure why every dealership doesn't have a "Rachel" to go over the functions of every car with the buyer. The demeanor of your employees is every HR managers dream. Having been an HR professional for 35 years I feel I am a very good judge of employees and happy work forces. You guys should be proud! More

by jdjlee Verified Customer Verified Customer

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