Tawana Ways

I visit the Audi Marietta dealership and I left with a 2024 Q3. I started out just lookig and was going to do some comparison research with Audi and Lexus. Well, I never made it to the Lexus dealership lo 2024 Q3. I started out just lookig and was going to do some comparison research with Audi and Lexus. Well, I never made it to the Lexus dealership located down the street from the Audi dealership. Tewana Ways contributed to my decision to purchase my car from Audi. Tewana answered ALL of my questions, she was very patient with me, Tawana allowed me to make a sound decision because of she is very knowledgeable of the Audi products. There were many component of things I had on my mental and physical list that I wanted and I didn't want in the car I was shopping for and Tewana Ways made this experience easier than I expected. I can say this was a smooth process and KUDOS to Tawana Ways for helping me to accomplish my goal. Thank you again!!! Keep moving forward doing what you do BEST Tawana Ways More

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My experience with the dealership was excellent. My salesperson exceeded my expectations from start to finish. My salesperson exceeded my expectations from start to finish. More

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THE FRIENDLIEST people ever! So helpful and kind. Definitely made sure we were comfortable and happy! So helpful and kind. Definitely made sure we were comfortable and happy! More

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Tawana was exceptional! She has been very helpful and always there to help you each step of the way. I would highly recommend her. She has been very helpful and always there to help you each step of the way. I would highly recommend her. More

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Bad Post Sales.Smooth sales but bad once check is given Brian, As you may agree with me, our post-sale experience with your dealership was not good. On 9/19/19, we arrived at your dealership at 4:30 PM Brian, As you may agree with me, our post-sale experience with your dealership was not good. On 9/19/19, we arrived at your dealership at 4:30 PM and have already agreed on the price and terms. We requested that we come back the next day and pick up the car after it is ready since it was getting late. You told us that it would only take a short time to get the car ready and get the paperwork done. But the so called paper work turned out to be nightmare with up-selling. And it was around 8 PM, the car was handed to us. (i) Kapali drove the car back home and alas, he almost got killed since the headlights were not set to Auto and since no instructions or walk through were given/done. (ii) We noticed that the luggage rack had not been mounted even though we had explicitly asked that it be mounted and there was an agreement. (iii) We also noticed that the instruction manual (Owner’s Manual) was not in the car. (iv) We had not been given any instructions on the car especially on the electronics. (v) We were asked to come by and get these items sorted. We were offered $200 for our troubles. (vi) We did go to your dealership. We waited for a while. The luggage rack was mounted. The $200 offer was changed to subsequent free gas and cleaning. We told you that there is already a pending $60 obligation towards gas (now totaling $260). We asked that the new offer be placed in writing, You, Brian, refused to put this writing but wanted us to trust you by a handshake. We were then given a short training on the electronics. We came inside the dealership to get Owner’s Manual (which should have been in the car, but was not). You asked for my car keys to get the car filled with gas. We gave you the keys and waited on the side. The car was driven somewhere and was returned to the front of the dealership. Since we had spent considerable time at your dealership, we left in a hurry. When we reached home, we noticed that the paint on the rear panel on the driver side had been damaged. This damage should have been done when you had the car in your possession. We immediately called you and were asked to send you pictures of the damage. We did. We asked that you fix the problems. (vii) You told us that you will review the videos and get back to us. (viii) We waited for a couple of days. (ix) You then send us an email stating “After a full investigation We have determined that the damages show in the pictures you sent was not present at the time of your delivery.” We disagree. (x) You added “as a preferred customer of Audi Marietta we would offer to extend assistance in facilitating the repair for you at a reduced rate. The photo provided shows minimal damage and should not be extremely expensive. When can you bring the vehicle in so we can give you an estimate for the repair?” We disagree with your assertion that the damage was not present at the time of delivery on 9/21/19. You did not provide any evidence. We disagree with you. You already owe us $260+. Given our post-sale experience, we are very reluctant to work with you. We have been consulting others. Who should we appeal your decision? Should we do it to your Dealership Manager, to you Audi or ???. Please advise Sincerely, Raji Eswaran >>>>>>> 9/28/19 No reply was received as of now More

by Raji Verified Customer Verified Customer

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Great Dealership - Relationship vs Pressure This dealership has a strong focus on building relationships and being transparent. We didn’t feel pressured by our sales person, Tawana Ways at all. This dealership has a strong focus on building relationships and being transparent. We didn’t feel pressured by our sales person, Tawana Ways at all. She had strong follow-up without being pushy. Great to work with her and even other sales folks who checked in with us as we were at the dealership. They seem to have an amazing team More

by New Q5 Owner Verified Customer Verified Customer

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First service of car bought at Audi The staff was very helpful and caring. Dealership in whole very helpful. Would like more options (A8,A6) inventory as loaners but was satisfied wit The staff was very helpful and caring. Dealership in whole very helpful. Would like more options (A8,A6) inventory as loaners but was satisfied with loaner received More

by CLARKE4U2 Verified Customer Verified Customer

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Good experience Tawana was attentive. I’m very particular about my cars, she was patient with me. The service was good as well. The process was pretty straight forwar Tawana was attentive. I’m very particular about my cars, she was patient with me. The service was good as well. The process was pretty straight forward. More

by big_mgs_boss Verified Customer Verified Customer

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Hands Down My Best Purchase Experience Ever Amazing! That pretty much sums it up, the staff, the service and quality is amazing. They was able to work with my wife and I for her new purchase. Ou Amazing! That pretty much sums it up, the staff, the service and quality is amazing. They was able to work with my wife and I for her new purchase. Our family is growing and I everything from the moment we walked into the building was great. They catered to our budget and their pricing was exceptional. I’m happy we choose this location. More

by eabaptiste Verified Customer Verified Customer

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Last service Daniel and katlyn were extremely helpful for getting my door handle fixed and loaner car. I also got very sick and David was very attentive Daniel and katlyn were extremely helpful for getting my door handle fixed and loaner car. I also got very sick and David was very attentive More

by JACQUI12 Verified Customer Verified Customer

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