Autostar Subaru of Silverthorne

This Subaru dealership has really improved! I have worked with Brad several times now and he is really outstanding- friendly and very knowledgeable. He asks the right questions to understand my I have worked with Brad several times now and he is really outstanding- friendly and very knowledgeable. He asks the right questions to understand my vehicle problems and is thorough and clear explaining the situation to me. I look forward to working with him again! More

I bought a car from Autostar Siverthorne about 6 weeks ago. I should have stopped the process before I bought the car. I bought the car online and over phone calls. I have done this before without a probl ago. I should have stopped the process before I bought the car. I bought the car online and over phone calls. I have done this before without a problem. When buying something online and through phone communication I expect my questions and concerns to be answered truthfully. My first concern was the tires. I asked several times about them. In the pictures it appeared they had a lot of wear on them. I voiced this several times and was mislead by staff that they were good. I live in snow country and need good tires. I have since bought new tires. When I was signing the e-paperwork I accidently signed a$3000 service contract, which I NEVER authorized (it was never even presented to me). I tried to unsign it and that was not an option. I immediately called the dealership and spoke to Nathan about it and he was very dismissive. I had talked to Nathan about a different warranty service which I did authorize and it was under $1000. I was able to get the contract canceled, but they charged me a $85 finance charge!!! My salesperson, Mike, delivered the car. The car had a little over 2000 more miles on it then the advertised mileage. I'm about 240 miles from the dealership. I never did get an answer about that discrepancy. I signed some paperwork with Mike when he delivered the vehicle. He gave me the wrong copy of a couple of documents, which the dealership immediately overnighted me new documents to sign, which I did and returned. I still haven't received my copies even after several requests to have them sent to me. My salesperson also told me that the vehicle had a "180" service done on it when they got the vehicle. Why isn't that shown on CarFax? I asked, still don't have an answer. When I got the car it showed 75% oil life left (because of the extra 2000?). I have contacted the sales manager about all of these issues some things have been answered, but most haven't. In fact the last message I sent him ( at least a week ago) asking about the $85 finance charge., still hasnt been answered. Last time I looked still no service record on Carfax (the tires I purchased are there). Needless to say, I would not recommend this dealership. Maybe the in person experience is better. I'm the person that buys a new/different vehicle every 2 or 3 years, so I have experience in buying vehicles. This has not been a good experience. More

Brad greeted me warmly and immediately took care of my low tire pressure issue. I was in and out in under 10 minutes. low tire pressure issue. I was in and out in under 10 minutes. More

Brought in my 2018 WRX with some intermittent issues that became very difficult to pin down. After some service the problem still persisted as I could not leave my car there too long to find the issue. Brad became very difficult to pin down. After some service the problem still persisted as I could not leave my car there too long to find the issue. Brad Rush was extremely helpful and offered to reschedule a time to leave my car longer term under the same diagnostic repair. Really liked the follow through to try to solve the issues while taking into account my circumstances. More

Alec was very friendly and patient. The process still takes longer than you expect, but everyone was friendly. I would recommend upgrading the refreshment area - the coffee and tea was The process still takes longer than you expect, but everyone was friendly. I would recommend upgrading the refreshment area - the coffee and tea was sparce and not very good. When you're there for hours, it would be nice to have better drinks and maybe snacks. More

Came in for a cash deal. Literally took 4 hours from the time I agreed on a price to the time I walked into the finance Mgr’s office to deliver my check. Inexcusable. My time Literally took 4 hours from the time I agreed on a price to the time I walked into the finance Mgr’s office to deliver my check. Inexcusable. My time is valuable and this was a waste of time More

Came in for a battery replacement on an 8 year old outback. With "diagnostics" labor, and new battery the bill came to over $900. I feel like I got ripped off. Probably will trade this car in befor outback. With "diagnostics" labor, and new battery the bill came to over $900. I feel like I got ripped off. Probably will trade this car in before we need a new battery. Will not be doing business with Autostar. More

It is insane to pay an exorbitant rate for a 10 point safety inspection Too expensive for service safety inspection Too expensive for service More

Very professional and polite. Calm and collected and easy to work with and attentive to our needs Calm and collected and easy to work with and attentive to our needs More