Rachel Zimmerman | Page 5

Rachel in the service department was very good, had a great experience. Will use again. great experience. Will use again. More

by KWAGNER11 Verified Customer Verified Customer

Report | Print

Fast great job and as always very very professional. They always go over what is going on and what they will do and what’s need to be done. Great as always . Thank you , They always go over what is going on and what they will do and what’s need to be done. Great as always . Thank you , More

by deltatex2011 Verified Customer Verified Customer

Report | Print

Gettel Nissan has been the most wonderful dealership to work with!! I enjoy every visit! work with!! I enjoy every visit! More

by BARBLU55 Verified Customer Verified Customer

Report | Print

Received an oil change and tire rotation. Very easy and seamless experience. Excellent work by all. Very easy and seamless experience. Excellent work by all. More

by queenbee31239 Verified Customer Verified Customer

Report | Print

I think everyone was very professional with the service and their patients and their kindness. and their patients and their kindness. More

by larrywimbush24 Verified Customer Verified Customer

Report | Print

The overall service experience was great. My service advisor Rachel was welcoming, and very clear and detailed with her communication.I knew everything that was important to me every step of My service advisor Rachel was welcoming, and very clear and detailed with her communication.I knew everything that was important to me every step of the way. The only thing I did not like (and this happens at most dealerships) is the sales staff coming over to the service waiting area and interrupting me with offers to trade in my vehicle. If I wanted to do that, I would walk over and inquire. More

by srsoso Verified Customer Verified Customer

Report | Print

They are always prompt and professional. Mike does a great job. Service is always done correctly. Mike does a great job. Service is always done correctly. More

by tjcohen Verified Customer Verified Customer

Report | Print

After an already hectic day, (someone backed into my front end of my car), I contacted Gettel Nissan for assistance with a key lock for my wheels. Why these are necessary, I don't know. My car was at front end of my car), I contacted Gettel Nissan for assistance with a key lock for my wheels. Why these are necessary, I don't know. My car was at a mechanic for brake work and no key lock. It was missing. Called Gettel and was told by a gal that I could come in and pick one up that they had extra laying around in Service. Sent my son up since I work from home and he was told we had to order one from parts and that I was misinformed. I phoned Gettel and spoke with Rachel who advised me she is an assistance service manager. She was impatient and rude. When asking to speak with a different manager on duty, I was told no one was available. She put me on hold to try and find someone, but then dumped my call on another person, Laura. I was advised by Laura, that Rachel had a customer in front of her that she was dealing with. Basically, Rachel "dumped" my call on Laura. As an assistant manager, she lacked the ability to troubleshoot the issue and satisfy the customer! Very disappointing and infuriating. Laura turned out to be my blessing of the day! She not only resolved my issue, but she went above and beyond to take care of it. Laura presented the skills required for anyone in dealing with a frustrated, aggravated, and put out customer as I was. We don't always know what has happened in that customer's morning, but Laura took the lead and made sure to rectify the problem without being upset, rude, or impatient with me! Kudos to her!! More

Report | Print

Brittany is an excellent service advisor and representative for Gettel! She is on top of any work needing to be done! She does an excellent job communicating the service and any recommendatio representative for Gettel! She is on top of any work needing to be done! She does an excellent job communicating the service and any recommendations needed. It’s a great pleasure to work with her! Highly recommend!! Great customer service!! More

by Cheetah Verified Customer Verified Customer

Report | Print

I highly recommend Gettel Nissan. They are my go to dealership and I’m on my third lease, I find them honest and straightforward. I feel valued and appreciated as a customer and will They are my go to dealership and I’m on my third lease, I find them honest and straightforward. I feel valued and appreciated as a customer and will continue to go there not just for peace of mind but a great quality and affordable car. More

by CHRIS_NIEDBALA Verified Customer Verified Customer

Report | Print