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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 2

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
359 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.9

359 Reviews

Write a Review

359 Reviews of Rachelle Pennington

July 06, 2026

Dealership Rating
Employee Rating

Rachelle is absolutely professional, truly amazing, ensures total satisfaction of my needs. Always Promotes Excellence. Thank you Rachelle!❤️ More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jasmine, Earnest Jenkins

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We are thrilled to hear about your excellent experience with Rachelle. Her dedication to professionalism and outstanding customer service truly sets a high standard. We look forward to serving you again in the future!

July 05, 2026

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Employee Rating

Very accommodating, courteous, knowledgeable, efficient. A most pleasant experience for a service department. Would highly recommend. More

by johncolvard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Jason Goodroe, Robert Connor

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our service department was able to provide you with a pleasant and efficient experience. We appreciate your recommendation and look forward to serving you again in the future!

July 04, 2026

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Employee Rating

Haley is a Lady of her word! Great person to work with and highly recommend her and her dealership! More

by hulon.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Haley McDonald

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that Haley made such a positive impression and upheld her commitments. We appreciate your recommendation and look forward to serving you again in the future!

July 01, 2026

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Employee Rating

Like valet service pick up drop off. Thorough inspections and fix recommendations with timely updates More

by MCBARNEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2026

Mercedes-Benz of Columbus responded

Thank you so much for the wonderful review! We are thrilled to hear you enjoyed our convenient valet pick-up and drop-off service.

June 30, 2026

Dealership Rating
Employee Rating

I was greeted and received notification about the work required. Was provided a vehicle so glad about that. More

by gfmac812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Navarro, Jason Goodroe, Robert Connor

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Jul 02, 2026

Mercedes-Benz of Columbus responded

Thank you so much for sharing your experience! We are glad you received a warm greeting and were kept fully informed about your vehicle's needs. Providing a seamless loaner vehicle experience to keep your day moving smoothly is always our priority. Thank you for choosing Mercedes-Benz of Columbus, and we look forward to serving you again!

June 30, 2026

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Employee Rating

The experience was excellent and very professional! Mercedes-Benz Columbus has top-tier customer service! More

by jacksonjamesg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller, Earnest Jenkins, Jose Torres

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Jul 02, 2026

Mercedes-Benz of Columbus responded

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had an excellent and highly professional experience with us.

June 28, 2026

Dealership Rating
Employee Rating

Professional, courteous and proficient! Malcolm is awesome and very knowledgeable, he made the process stress-free! I am a return customer because of the exemplary customer service. More

by vwmswiley22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller, Zarome Lakey

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Jul 02, 2026

Mercedes-Benz of Columbus responded

Thank you so much for being a loyal, return customer! We are absolutely thrilled to hear that Malcolm provided such professional, knowledgeable, and stress-free service.

June 24, 2026

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Employee Rating

The experience was great and I’m pleased. I will be back in the future. More

by canetha80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlyn Rusell, Jose Torres

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Jun 26, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

June 19, 2026

Dealership Rating
Employee Rating

The people are kind and thoughtful. They are timely. The physical plant was clean and neat. More

by Gwendolynetheredge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe, Robert Connor

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Jun 22, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that our team was able to provide a timely and pleasant experience. We appreciate you noticing our efforts to maintain a clean and neat environment. We look forward to the opportunity to serve you again in the future!

June 18, 2026

Dealership Rating
Employee Rating

Ms Pennington always greets me by name regardless of the amount of time that has passed between visits. She conducts herself in a professional manner and makes sure that repairs or servicing are done in a More

by ashley48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 22, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that Ms. Pennington consistently provides you with personalized and professional service. It's wonderful to know that she ensures repairs and servicing are completed promptly. We appreciate your kind words and look forward to serving you again in the future!

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