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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 2

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
363 Reviews

Dealership Experience

5 yrs

Industry Experience

11 yrs, 5 mos

Languages Spoken

English English

4.9

363 Reviews

Write a Review

363 Reviews of Rachelle Pennington

July 12, 2026

Dealership Rating
Employee Rating

The staff was Very helpful and knowledgeable. Rachelle is the best service rep. She went out of her way to make my experience efficient and easy! More

by MELISSALmalloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for the fantastic review! We are absolutely thrilled to hear that you had such a seamless and stress-free visit with us.

July 11, 2026

Dealership Rating
Employee Rating

She went above my expectations to ensure I was happy with the situation concerning the parts and installation on my vehicle. More

by C. Yolande Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that our team member went above and beyond to ensure you were completely satisfied.

July 08, 2026

Dealership Rating
Employee Rating

Rachelle is an outstanding performer at the dealership! She is knowledgeable and professional. All my experiences with Rachelle have always been pleasant and trustworthy. Thanks, Rachelle for all you do! More

by sanksjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review, [Reviewer's Name]! Our staff strives to provide great customer service, so we are glad you are happy. We will be sure to pass your kind words along to Rachelle. We look forward to serving you again in the future!

July 06, 2026

Dealership Rating
Employee Rating

Ernest was very knowledgeable and thorough. Any question I had, or concern, he addressed it. Even today when I had questions about the dealership attaching the running boards on my vehicle! He More

by C. Yolande Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller, Earnest Jenkins, Jose Torres

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Ernest was able to address all your questions and concerns thoroughly. We appreciate your kind words and look forward to serving you again in the future!

July 06, 2026

Dealership Rating
Employee Rating

Rachelle is absolutely professional, truly amazing, ensures total satisfaction of my needs. Always Promotes Excellence. Thank you Rachelle!❤️ More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jasmine, Earnest Jenkins

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We are thrilled to hear about your excellent experience with Rachelle. Her dedication to professionalism and outstanding customer service truly sets a high standard. We look forward to serving you again in the future!

July 05, 2026

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Employee Rating

Very accommodating, courteous, knowledgeable, efficient. A most pleasant experience for a service department. Would highly recommend. More

by johncolvard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Jason Goodroe, Robert Connor

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our service department was able to provide you with a pleasant and efficient experience. We appreciate your recommendation and look forward to serving you again in the future!

July 04, 2026

Dealership Rating
Employee Rating

Haley is a Lady of her word! Great person to work with and highly recommend her and her dealership! More

by hulon.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Haley McDonald

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that Haley made such a positive impression and upheld her commitments. We appreciate your recommendation and look forward to serving you again in the future!

July 01, 2026

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Employee Rating

Like valet service pick up drop off. Thorough inspections and fix recommendations with timely updates More

by MCBARNEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2026

Mercedes-Benz of Columbus responded

Thank you so much for the wonderful review! We are thrilled to hear you enjoyed our convenient valet pick-up and drop-off service.

June 30, 2026

Dealership Rating
Employee Rating

I was greeted and received notification about the work required. Was provided a vehicle so glad about that. More

by gfmac812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Navarro, Jason Goodroe, Robert Connor

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Jul 02, 2026

Mercedes-Benz of Columbus responded

Thank you so much for sharing your experience! We are glad you received a warm greeting and were kept fully informed about your vehicle's needs. Providing a seamless loaner vehicle experience to keep your day moving smoothly is always our priority. Thank you for choosing Mercedes-Benz of Columbus, and we look forward to serving you again!

June 30, 2026

Dealership Rating
Employee Rating

The experience was excellent and very professional! Mercedes-Benz Columbus has top-tier customer service! More

by jacksonjamesg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller, Earnest Jenkins, Jose Torres

Report | Print
Jul 02, 2026

Mercedes-Benz of Columbus responded

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had an excellent and highly professional experience with us.

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