Rachide Reese | Page 26

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Rachide was patient, helpful, and accommodating—especially with an infant and toddler in tow. It’s wonderful to know he helped make your visit smooth and even quicker than expected. We truly appreciate your kind words and look forward to welcoming you back again when needed! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your thoughtful and enthusiastic review! We're thrilled to hear that Ashley provided such exceptional communication and care throughout your service visit, and that our technician took the time to clearly explain the work done on your Passat’s cruise control. Your kind words about our team mean the world to us. We’re proud to have such dedicated and knowledgeable people representing Tynan’s, and it’s wonderful to know your experience was “110%.” We truly appreciate your trust and support! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the kind words, Jamie! We're thrilled to hear that our team was courteous, helpful, and respectful during your visit. We truly appreciate your feedback and look forward to helping you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Hayden, for your kind words! We’re pleased to hear that Ashley and the rest of the team provided a smooth and professional experience, and that you felt informed throughout the process. We truly appreciate your feedback and look forward to serving you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the inconvenience it caused. Providing timely and attentive service is very important to us, and it’s clear we fell short in your case. While we regret that we didn’t meet your expectations this time, we’d appreciate the opportunity to make things right. Please feel free to reach out directly so we can personally assist with your service needs and ensure this doesn’t happen again. Your feedback helps us improve, and we truly value the opportunity to serve you better in the future. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the kind words! We’re thrilled to hear that Brian and the team delivered fast, efficient, and amazing service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much, Delilah! We truly appreciate your kind words. Our team in both sales and service works hard to provide the best experience possible, and it's wonderful to hear that it shows. We look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

We’re sorry to hear about your recent experience and the concerns with your vehicle. That’s certainly not the level of care or timeliness we strive to provide. We would like the opportunity to learn more about what happened and work toward a resolution. Please contact our service manager at 303-341-3350 so we can review the details with you directly and address the damage and service delay.

Tynan's Volkswagen responded

Thank you for bringing your VW Cross Sport back in and for sharing your experience. We sincerely apologize for the repeated inconvenience and the extended time it took to address the issue. We understand how frustrating it can be to return for the same concern and to be without your vehicle for several days. While our team is committed to providing timely and accurate service, recent technician shortages have, unfortunately, impacted our turnaround times. That said, we’re glad to hear the issue was ultimately resolved and appreciate your patience throughout the process. If you have any further concerns or if there’s anything more we can do to support you, please don’t hesitate to reach out directly. We value your trust and are committed to making your future visits more efficient and worry-free. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you so much for your kind words, Hannah! We're thrilled to hear that Rachide has consistently provided you with outstanding service . We appreciate your continued trust and loyalty! Jacqueline Goldsboro - Customer Care Coordinator