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Rachide Reese

Overview Reviews (339)

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Rachide Reese

Rachide Reese | Page 28

Service Advisor

Tynan's Volkswagen

700 S Havana St
Aurora, CO 80012

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4.8

339 Reviews

Overview Reviews (339)

4.8

339 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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339 Reviews of Rachide Reese

March 23, 2025

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Employee Rating

Sales person was Justin Delgado. Inventory was good which is why we went there. Tynans had the trim pkg I was looking for. Everyone was professional and friendly. I rated Justin a 4 Inventory was good which is why we went there. Tynans had the trim pkg I was looking for. Everyone was professional and friendly. I rated Justin a 4 due to his lack of knowledge of the difference in the SE and the SEL trim pkg. other than that he was wonderful to work with. We rushed in around 5:30 pm. Had already test driven an Atlas. He explained the computer to us and even helped us move personal items from my trade in to the Atlas. He was knowledgeable of the sales process and paperwork. He didn’t complain once about it getting late. I believe it was 8:15 pm when we left. More

by Melissa Rogers

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Wilkinson, Chris Myers, Justin Delgado II, Brian Williams

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your detailed review! We're glad that our inventory had the trim package you were looking for and that Justin provided a professional and friendly experience. We appreciate your feedback on the trim package knowledge and will use it to improve. It’s great that Justin made the process smooth, even staying late to assist. Enjoy your Atlas, and we look forward to seeing you again! Jacqueline Goldsboro -Customer Care Coordinator

March 23, 2025

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Employee Rating

Actual work on the car was good enough but not transparent about pricing at all transparent about pricing at all More

by WDORSEY231

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Williams

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your feedback. We’re glad you were satisfied with the work on your car, but we regret that the pricing wasn’t as clear as it should have been. Transparency is important to us, and we appreciate your input as we work to improve. Please don’t hesitate to reach out if you’d like to discuss this further. Jacqueline Goldsboro -Customer Care Coordinator

March 22, 2025

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Employee Rating

Rachide was AWESOME, went above and beyond to make me happy. Great experience, interrupted his lunch but he helped me out anyway happy. Great experience, interrupted his lunch but he helped me out anyway More

by ANDREWBERRYUMB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your kind words! We're thrilled that Rachide went above and beyond to assist you—even during his lunch. We appreciate your support and look forward to serving you again! Jacqueline Goldsboro - Customer Care Coordinator

March 22, 2025

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Employee Rating

He was extremely friendly and helpful. Appreciated the reminder my parts had arrived and to schedule the service Appreciated the reminder my parts had arrived and to schedule the service More

by 01MWHALEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your review! We're glad you appreciated the reminder and found the service friendly and helpful. We look forward to assisting you again! Jacqueline Goldsboro -Customer Care Coordinator

March 22, 2025

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Employee Rating

Quick, honest…I had trouble with the online appointment system but was fully taken care of. Thank you! system but was fully taken care of. Thank you! More

by SOPHIACOCAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacqueline Goldsboro

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your feedback! We're sorry for the trouble with the online appointment system but glad we could take care of you. We appreciate your business! Jcaqueline Goldsboro - Customer Care Coordinator

March 22, 2025

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Employee Rating

The service is polite and quick it is just more expensive because it is through the dealer. But having never owned a VW I am fine going to the dealer for now. because it is through the dealer. But having never owned a VW I am fine going to the dealer for now. More

by SPROCKET.NELLIE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Williams

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your feedback! We’re glad you had a positive experience with our service. We understand that pricing through the dealer can be higher, but we’re committed to providing quality and peace of mind for your VW. We appreciate your trust in us and look forward to serving you again! jacqueline Goldsboro -Customer Care Coordinator

March 22, 2025

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Employee Rating

The front desk receptionist And service representatives were super friendly. They were fast and I really appreciated them squeezing me in at the end of the day. were super friendly. They were fast and I really appreciated them squeezing me in at the end of the day. More

by SINTEAGARCIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Williams

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your wonderful feedback! We're so glad our front desk receptionist and service representatives made a positive impression. We appreciate your kind words! Jacqueline Goldsboro - Customer Care Coordinator

March 22, 2025

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Employee Rating

Great service and communication all work has been completed in timely matter all work required done on time completed in timely matter all work required done on time More

by RJ.BERGMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Williams

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Mar 24, 2025 -

Tynan's Volkswagen responded

Thank you for your kind words! We're thrilled you were satisfied with our service and communication. We look forward to working with you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

March 18, 2025

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Employee Rating

Pésimo servicio dejaron mi transmisión sin aceite al siguiente día enpeso a sonar peor de lo que estaba literal me la dejaron peor de lo que estaba siguiente día enpeso a sonar peor de lo que estaba literal me la dejaron peor de lo que estaba More

by CF4232787

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Williams

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Mar 18, 2025 -

Tynan's Volkswagen responded

Lamentamos mucho su experiencia. Nos tomamos muy en serio la calidad de nuestro servicio y nos gustaría la oportunidad de resolver esta situación. Por favor, contáctenos directamente para poder asistirle.

March 15, 2025

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Employee Rating

Great service! I was kept up to date with info regarding my vehicle's repairs. I was kept up to date with info regarding my vehicle's repairs. More

by AGSWEENEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ron

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Mar 17, 2025 -

Tynan's Volkswagen responded

Thank you for your review! We're glad you had a great experience and appreciated the updates on your vehicle's repairs. We look forward to serving you again in the future! Jacqueline Goldsboro -Customer Care Coordinator