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Raena Gotham
Raena Gotham, BMW Service Appointment Coordinator, Tulley BMW
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Raena Gotham

BMW Service Appointment Coordinator

Tulley BMW

147 Daniel Webster Highway
Nashua, NH 03060

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2 Reviews of Raena Gotham

December 19, 2016

Dealership Rating

"Very bad customer service I'll never go back to this dealers"

- Leor

I bout a car over two months ago I had a good experience buying the car from the sales woman. I few weeks after I come to clean the car with a free cleaning service they gave me and then everything went down south..I came to pick up my car and I see stains on the seats and the car is still dirty as when I brought it in.the sales manager bob that was so nice when I bout the car when I was telling him that my car is still dirty after the cleaning service tells me that why am I eating and drinking in my car?!well we get in a argument from me being disappointed that my car is dirty he basically he made it clear that I already bout the car and he mad his Commission on me.. so then comes the big Manager Val asking me not to wright a bad review and gives me a bother cleaning for free.. today I go in again to Bmw of Nashua to put on snow tires on my car they told me they'll have a car waiting for me when I get in they tell me there's no car left only a rental left I go to Val the big boss and start telling him the story that I was told that I have a car waiting for me and there is no car .. Val got offended that I was disappointed and not happy customer so starts raising his voice at me So I leave saying about this bad review .. to get to the point the service of this Bmw dealership is basically buy a car and after the sale they spit in your face!i love my x5 but do not recommend to buy from this dealership..! This is my story don't make yours the same bad experience..

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Recommend Dealer
No

Other Employees Tagged: Val Goldenberg, Gloria Prosper , Bob

Dec 23, 2016

Tulley BMW responded

Hi Leor, I'm sorry for your recent experience and apologize that we didn't meet or exceed your expectations. We try very hard every day to provide the best sales and service experience in the industry, I'm sorry if we fell short of that goal. I hope you give us another opportunity in the future to let us show you what Tulley is all about. sincerely, John Murphy General Manager, Tulley Automotive Group

September 16, 2015

Dealership Rating

"Great Service All Around"

- kingkojak

On September 16, 2015 I went to Tulley BMW for service on my 328i. I had made the appointment earlier and told them I would be waiting for the vehicle. The service from the beginning, from the phone call to schedule the appointment, to the completion of the appointment was fantastic. My service advisor Nick MacMaster was extremely knowledgeable and accommodating. The service was completed in a very reasonable time. I highly recommend their service center.

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Recommend Dealer
Yes

Other Employees Tagged: Nick MacMaster

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