Rafael Fernandez
Rafael Fernandez at Lorenzo Buick GMC

Rafael Fernandez

Sales Associate

Lorenzo Buick GMC

8447 NW 12th St
Miami, FL 33126

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4.8
13 Reviews
4.8

13 Reviews

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13 Reviews of Rafael Fernandez

January 18, 2026

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Employee Rating

Solamente me entregaron una yabe estoi desesionado despues que page mucho dinero por esa camioneta el diler menego la otra llave More

by Luis fernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 20, 2026

Lorenzo Buick GMC responded

Hello Luis, We value your satisfaction and strive to provide five-star customer service. I would appreciate the opportunity to discuss your recent vehicle purchase with our Sales Team regarding the fact that you received only one key for your new truck. Please contact me directly at a time that is best for you. Thank you, Jason Sandager General Manager Lorenzo Buick GMC jsandager@lorenzobuickgmc.com 305-436-8400

October 28, 2025

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Employee Rating

Rushed deal, ended up paying 28 for a car listed at 17. 9, car had a cracked rim and their in house car wash damaged the lens of the gauge cluster leaving it foggy. They gave me and IOU to fix a noise but a More

by mskve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 31, 2025

Lorenzo Buick GMC responded

Hello, We appreciate you taking the time to share your feedback with us. I would like to speak with you about the condition of the vehicle you purchased from our Sales Team. At your earliest convenience, please reach out to me directly so we may discuss this. I look forward to hearing from you. Jason Sandager General Manager Lorenzo Buick GMC jsandager@lorenzobuickgmc.com 305-436-8400

September 29, 2025

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Employee Rating

Fue solo el primer servicio y estuvo bien, rápido pero me faltó el papel de salida del carro , espero que los próximos sean así de bien More

by Carlos montano
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

Lorenzo Buick GMC responded

Gracias por la reseña. Nos alegra que el servicio rápido cumpliera con tus expectativas en Lorenzo Buick GMC. Esperamos mantener ese nivel de satisfacción en futuras visitas.

September 06, 2025

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Excellent work by the dealer and especially by the salesman Rafael Fernández thank you very much. More

by regagreqt4qa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 24, 2025

Lorenzo Buick GMC responded

We're grateful for your kind words and are glad our team could assist you well. Thank you from all of us at Lorenzo Buick GMC.

August 24, 2025

Dealership Rating
Employee Rating

Rafael Fernandez was the sales representative that assisted me. He was professional, very helpful and with a great customer service skills. More

by yuraikis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yosmel Tundidor

Sep 24, 2025

Lorenzo Buick GMC responded

Thank you for your kind words. We're happy to know our team provided such a great experience for you at Lorenzo Buick GMC. Wishing you many miles of happy driving!

August 06, 2025

Dealership Rating
Employee Rating

The parts and service are terrible. They don't change the oil. All they do is fill it up. I have 3 GMC trucks and they always do the same thing to me. More

by camacho.luisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Regueiro , Julio Fernandez

Aug 08, 2025

Lorenzo Buick GMC responded

Hello, Your feedback is very important to us, as customer satisfaction is our top priority. I would appreciate the chance to speak with you about your experience with our Service Team regarding your recent oil change. Whenever you can, please send me an email with your best method of contact. I look forward to hearing from you. Doron Mizrahi General Manager dmizrahi@lorenzobuickgmc.com

June 18, 2025

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Employee Rating

Buna atencion departe del bendedor rafael y del finansista pero por parte del taller muy mala no le isieron el serbisio y me dijeron que si mui mala esa parte del dile More

by camacho.luisj
Recommend Dealer
Yes

Other Employees Tagged: Julio Fernandez, Joshua Gonzalez

Jun 19, 2025

Lorenzo Buick GMC responded

Nos complace que el servicio de ventas y finanzas fue satisfactorio. Agradecemos tus comentarios sobre el taller y tomaremos notas para revisar la situación.

June 05, 2025

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Employee Rating

Magnificent buying experience for the fourth time, always receiving good treatment and satisfied with the vehicle. More

by 86javierpr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yosmel Tundidor

June 03, 2025

Dealership Rating
Employee Rating

Good car options to choose from, depending on your tastes. Very professional staff with friendly service and a great deal of kindness. More

by Guillermo Sainz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JOSE BIGOTT

June 03, 2025

Dealership Rating
Employee Rating

Overall amazing experience. In an out in a few hours and got the pricing I wanted. T janks again Rafael! More

by GINOGARCIA30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julio Fernandez, Joshua Gonzalez

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