Rafael Garcia
Rafael Garcia at Westside Lexus

Rafael Garcia

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
15 Reviews
4.8

15 Reviews

Write a Review

Dealership Experience

10 mos

Languages Spoken

English English

Spanish Spanish

15 Reviews of Rafael Garcia

April 14, 2024

Dealership Rating
Employee Rating

Rafael Garcia is a polite young man who worked hard to make sure I got the right car. More

by jbrazil2
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson

Apr 15, 2024

Westside Lexus responded

We are thrilled to hear that Rafael went the extra mile to ensure that you got the right car. Thank you for trusting Westside Lexus with your business!

April 13, 2024

Dealership Rating
Employee Rating

Rafael Garcia was very helpful and he explained all the questions I had for him. Very professional services. More

by Annie Le
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn An

Apr 15, 2024

Westside Lexus responded

Annie, we're glad to know Rafael was able to assist you and answer all your questions at Westside Lexus. Thanks for acknowledging his professionalism!

April 04, 2024

Dealership Rating
Employee Rating

Nice people. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. More

by BARRYML
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 04, 2024

Westside Lexus responded

Barry, I'm sorry to read about your experience with our phone service and the lack of inter-departmental teamwork. We strive for excellent customer service and it seems we fell short during your interaction. Your feedback is valuable in helping us improve and I'd like to do what I can to make things right. I will search for your contact information and be in touch soon. Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

March 27, 2024

Dealership Rating
Employee Rating

Great experience at this dealership. Rafael Garcia was a great sales associate and he guided us well through the whole process. More

by texassarahent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Thornton

Mar 28, 2024

Westside Lexus responded

We're glad to know you had a great experience with us at Westside Lexus and that Rafael was able to help you through the process. Thanks for your review!

February 15, 2024

Dealership Rating
Employee Rating

It was a good expeience. We enjoyed working with Jontae Brown. He is very professional and a gentleman. More

by lynnadamson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dominic Thornton, Jay Brown

Feb 15, 2024

Westside Lexus responded

Lynn, we're glad to know you had a good experience with Jontae at Westside Lexus. We appreciate your kind words and are here for any of your future needs!

February 14, 2024

Dealership Rating
Employee Rating

we are second timers, we loves westside lexus for their commitment and exceptional service. Totally satisfied More

by mayaomaya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard, Jessica Arevalo

Feb 14, 2024

Westside Lexus responded

We're delighted to know you've had a second great experience with us at Westside Lexus! Your satisfaction is our top priority. Thanks for the review and we look forward to serving you again in the future!

January 30, 2024

Dealership Rating
Employee Rating

Mr. Jeffery Byers was extremely helpful. I have a great experience at Lexus Westside location. More

by Steffany.b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Byers, Lauren Goldman

Jan 30, 2024

Westside Lexus responded

Steffany, we are delighted to hear you were in great hands with Jeffery. Thanks for being a wonderful Westside Lexus customer!

January 16, 2024

Dealership Rating
Employee Rating

Merrell was very helpful. He assisted me in my transaction to purchase a new LS 500. More

by rrathbun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Merrell Middleton , Mary Margaret McGowan

Jan 17, 2024

Westside Lexus responded

We love to hear you were in great hands with Merrell here at Westside Lexus! Enjoy your new Lexus LS 500, and drive safely!

December 27, 2023

Dealership Rating
Employee Rating

People are all very nice that we worked with. Mary Margaret McGowan was always available and worked hard to make our transaction smooth. There was just so much to try and comprehend, we left with More

by hankhope
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

Dec 27, 2023

Westside Lexus responded

We appreciate your loyalty to Westside Lexus since the 1980s! It's great to know that Mary Margaret and our team made your recent transaction smooth. We understand there can be a lot of information, so please don't hesitate to reach out with any questions you may have - we're here for you!

December 18, 2023

Dealership Rating
Employee Rating

Everything went pretty well but the information was just too much and I feel pretty lost at sea. I need to try and get some more help. More

by hankhope
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

Dec 18, 2023

Westside Lexus responded

We appreciate your feedback and understand that the car-buying process can sometimes feel overwhelming. Our team at Westside Lexus is always here to help clarify any information or answer any questions you may have. Don't hesitate to reach out!

1

Dealership Inventory (755 Vehicles)

used 2017 Hyundai Santa Fe Sport car, priced at $12,777
2017 Hyundai Santa Fe Sport
used
Twilight Black exterior
Automatic
Front-wheel Drive
used 2021 Lexus IS 350 car, priced at $39,777
2021 Lexus IS 350
used
White / Black exterior
Automatic
Rear-wheel Drive
used 2013 Lexus LS 460 car, priced at $19,777
2013 Lexus LS 460
used
Black exterior
Automatic
Rear-wheel Drive
new 2024 Lexus TX 350 car, priced at $66,510
2024 Lexus TX 350
new
Pearl exterior
Automatic
Rear-wheel Drive
used 2022 Mercedes-Benz GLE 350 car, priced at $48,949
2022 Mercedes-Benz GLE 350
used
Tan exterior
Automatic
Rear-wheel Drive
new 2024 Lexus ES 350 car, priced at $55,695
2024 Lexus ES 350
new
Ultra White exterior
FWD