Anil Sharma

My husband and I thought long and carefully about providing a review. One reason is we doubt much will come of it. The sales team were nice and Marlene was pleasant and helpful. Jeff Byer's 3pm hard providing a review. One reason is we doubt much will come of it. The sales team were nice and Marlene was pleasant and helpful. Jeff Byer's 3pm hard stop during the day made it hard to meet. When we did it was rush rush rush. Hurry hurry hurry, then come back anytime if you have questions on your new car. I have questions but I haven't been back. We had such a great first Lexus experience with Jeff Margolis that the expectation was high for a similar/same next buying experience. Sadly it fell far short. Before buying I wanted to test drive an NX350h AWD but one wasn't available. So I was given an NX350 AWD to test drive. It was nice but the 2 cars are not the same! (I'd bet $$ it had regular tires.) We HATE the run flat tires on the new NX350h. It is not a smooth ride at all. Every bump in the road is felt in rocking, jiggling and jostling while driving, and especially riding in the front passenger seat. We weren't given an option on tires. Run flats were made to sound they were an upgrade. Rather they have greatly detracted from the enjoyment of driving my new car. In comparison my 2020 NX300 F-Sport AWD was a very smooth ride. I have buyer's remorse for trading it in as it was great for traveling. Just a great car. One other thing I want to make someone/anyone/everyone aware of. I reported this back to the sales and finance team and their response was complete silence. The new NX350h AWD came with AWFL/Cargo Mats at $350. Maybe this is a plus in Canada where my car was built. Not so much Texas. Very sadly they off-gassed so bad as to obliterate the new car smell. On the first day I was in the car 3 hrs driving to and from the airport. By the time I got home the rubber mat fumes were overwhelming. I had a headache, sore throat, and burning eyes and couldn't wait to pull them out to put the regular carpet mats down. That was August 6th, today on Oct. 26th the rubber smell lingers, and I don't know what to do with the AWFUL/Cargo Mats. We like the mileage it gets and it is a pretty, new vehicle. I so want to love driving it, my husband doesn't like it at all. We feel stuck with the run flats until time to replace them. I never want run flats ever again. I will tell everyone looking to get them on an NX350h to be prepared for a rough ride and to have less driving enjoyment. Another plus is continuing to work with Charles Perkins as our Service Advisor. For what it's worth thanks for the opportunity to provide feedback. Sincerely, Tonya & Jerry Fusco More

by tonya.fusco Verified Customer Verified Customer

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Experience was quick and easy. Come to see exactly what we were looking for. Straight forward business and very customer friendly. Come to see exactly what we were looking for. Straight forward business and very customer friendly. More

by shuerta11 Verified Customer Verified Customer

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Fernando was patient and informative. he made the car buying experience, easy and even pleasant he made the car buying experience, easy and even pleasant More

by hdoris2 Verified Customer Verified Customer

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Amazing Dealership and great staff. We have definitely built a great relationship with John Loving and Anil Sharma. We have definitely built a great relationship with John Loving and Anil Sharma. More

by trevorherpaul Verified Customer Verified Customer

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Everyone I encountered at Westside Lexus was extremely kind and welcoming, but I truly appreciate Daniel. He puts in the work and thinks of the little details that make a difference. Daniel didn't get fru kind and welcoming, but I truly appreciate Daniel. He puts in the work and thinks of the little details that make a difference. Daniel didn't get frustrated when I needed a few minutes to decide on my vehicle. He then took the time to go over both vehicles' maintenance history to help me understand which would be a better (possibly safer and less costly in the future) purchase for me. Both cars were about the same price, so that wasn't a factor. Daniel isn't simply trying to make a sale. Daniel is the most thoughtful car salesperson I've ever met! Anil also went above and beyond when handling the financing of my vehicle. He wasn't pushy, listened to me and worked with me to help get me to a monthly payment that I was comfortable with. More

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We had so much fun with the shopping process at Lexus. Rafael made the process enjoyable, effortless and easy. The financial team also displayed exceptional customer service even though we were the last c Rafael made the process enjoyable, effortless and easy. The financial team also displayed exceptional customer service even though we were the last customers on that busy Memorial Day weekend. We felt like valuables customer to the whole Lexus team. Thank you for the amazing experience. We look forward to a long future of buying Lexus cars at Westside Lexus! Kindly, Stephanie and Carlos Belmontes More

by stephaportillo1 Verified Customer Verified Customer

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Great salesman and great dealership. This is our 9 th Lexus and I am sure it will not be our last. This is our 9 th Lexus and I am sure it will not be our last. More

by lblount2 Verified Customer Verified Customer

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I have done business with Lauri before. He is sincere and is helpful. I have also checked with another dealership but decided to stay with Lauri. Overall I am satisfied with the sales and f He is sincere and is helpful. I have also checked with another dealership but decided to stay with Lauri. Overall I am satisfied with the sales and finance department. More

by mrahman2020 Verified Customer Verified Customer

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excellent service, john Loving excellent salesperson, his was exceptional I will recomand all friend and relative to him was exceptional I will recomand all friend and relative to him More

by mrafiei Verified Customer Verified Customer

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I could not have had a better experience at Westside. Joey made the process so easy and found me exactly what I was looking for! Not to mention FAST! Joey made the process so easy and found me exactly what I was looking for! Not to mention FAST! More

by kristen.beyer1 Verified Customer Verified Customer

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