Rafael Ibarra

I got my Subaru Ascent from Sierra Subaru in 2018. Since then, I have also taken my vehicle to get serviced at this location's service department. Rafael Ibarra has always been my advisor of choice. H Since then, I have also taken my vehicle to get serviced at this location's service department. Rafael Ibarra has always been my advisor of choice. He exhibited exceptional customer service from the start. My experience has gotten even better over time (if that is possible). I really enjoy the videos sent to our text with updates on the car maintenance/service process. Rafael is honest, transparent, personable, and kind. He is the reason I still come to Sierra to get my car serviced. More

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Prompt and informative service from the beginning until the end. Staff was friendly and communicative. the end. Staff was friendly and communicative. More

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Rafel Ibarra provided excellent customer service. Took the car for oil change and the whole experience was easy. Thank you for the great service. Took the car for oil change and the whole experience was easy. Thank you for the great service. More

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I had the best service experience at Sierra Subaru would! Rafael Ibarra went out of his way to make my first visit exceptional! He took the time to review my car’s history and make sure everything was up to Rafael Ibarra went out of his way to make my first visit exceptional! He took the time to review my car’s history and make sure everything was up to date. I was escorted to a comfortable waiting area and when my car was ready, he came and got me. While I was waiting he sent me a video update of what was happening during service to my car and what the findings were. At check out he advised me of what was needed for my next service. He escorted me out to show me where my car was when finished. Best service! Thank you Rafael for being an excellent service manager and making me feel so comfortable. Sierra Subaru is my new car service provider. More

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The time taken to diagnose the problem with my windshield wiper squirter was way too long. It took one and a half hours before I heard anything about it. Once it was diagnosed, the estimate for fixing it was wiper squirter was way too long. It took one and a half hours before I heard anything about it. Once it was diagnosed, the estimate for fixing it was accurate and the time taken was correctly estimated. Rafael Ibarra also gave me a nice discount on the work. More

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Rafael Ibarra's excellent customer service is beneficial in making sure everything is good for me, in making sure everything is good for me, More

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Great service experience. Highly recommend Raphael Ibarra. In and out quick and efficient. Well done. Highly recommend Raphael Ibarra. In and out quick and efficient. Well done. More

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Everyone at Sierra Subaru is great! Especially the techs that have helped me, Jaime Vega and Rafael Ibarra, these guys do their best to get me in and out quickly when I've needed to co Especially the techs that have helped me, Jaime Vega and Rafael Ibarra, these guys do their best to get me in and out quickly when I've needed to come in to get my car serviced. More

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I had excellent Experience on both Sales and service Department on Sierra Subaru of monrovia every time I stap in there. Friendly and professional employees do there magic to give there customers great Department on Sierra Subaru of monrovia every time I stap in there. Friendly and professional employees do there magic to give there customers great experience. Keep the great job 👏 More

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Raphael took good care of me, finding a loaner. Quick turnaround. Thanks! Haikus are easy. But sometimes, they make no sense. Refrigerator. (15 word minimum) Quick turnaround. Thanks! Haikus are easy. But sometimes, they make no sense. Refrigerator. (15 word minimum) More

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