Rafael Ibarra

I’m very satisfied with the service I get from Rafael Ibarra. Very courteous and accommodating. Ibarra. Very courteous and accommodating. More

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Rafael Ibarra reviewed the scheduled maintenance needs of my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that the my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that there are too many surveys after the visit! More

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On driving down from Fremont CA on a visit to support my mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday and on Monday Rafael Ibarra was my service advisor. He was extremely efficient and communicated clearly on the process, getting me a loaner as it was likely to take > a day to complete. I received a timely video evaluation and Rafael made sure to keep me up to date on the needs and scheduled the work. Loaner was excellent and picking up my car afterwards was quick and efficient. Rafael went over the charges clearly and got me back on the road quickly. Great experience and Rafael clearly understands customer service at a high level. I would highly recommend Sierra Subaru of Monrovia and Rafael in particular to handle your repair needs. More

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Convenient location. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. More

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It had been a long time since I serviced my 2016 Subaru Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was pleasant and very professional. When the suggested service report came back, it was a lot more than I expected. Rafael went over the work estimate with me and explained all of the items. That helps me prioritize the immediate service needs. Rafeal, thanks. More

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Rafael Ibarra was a big help to me in outlining what was covered in the 12 month service visit, and advising me of the options available and/or advisable in addition. Good communicator as well. I'll be lo covered in the 12 month service visit, and advising me of the options available and/or advisable in addition. Good communicator as well. I'll be looking for him at my return visits for service. More

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I got my Subaru Ascent from Sierra Subaru in 2018. Since then, I have also taken my vehicle to get serviced at this location's service department. Rafael Ibarra has always been my advisor of choice. H Since then, I have also taken my vehicle to get serviced at this location's service department. Rafael Ibarra has always been my advisor of choice. He exhibited exceptional customer service from the start. My experience has gotten even better over time (if that is possible). I really enjoy the videos sent to our text with updates on the car maintenance/service process. Rafael is honest, transparent, personable, and kind. He is the reason I still come to Sierra to get my car serviced. More

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Prompt and informative service from the beginning until the end. Staff was friendly and communicative. the end. Staff was friendly and communicative. More

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Rafel Ibarra provided excellent customer service. Took the car for oil change and the whole experience was easy. Thank you for the great service. Took the car for oil change and the whole experience was easy. Thank you for the great service. More

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I had the best service experience at Sierra Subaru would! Rafael Ibarra went out of his way to make my first visit exceptional! He took the time to review my car’s history and make sure everything was up to Rafael Ibarra went out of his way to make my first visit exceptional! He took the time to review my car’s history and make sure everything was up to date. I was escorted to a comfortable waiting area and when my car was ready, he came and got me. While I was waiting he sent me a video update of what was happening during service to my car and what the findings were. At check out he advised me of what was needed for my next service. He escorted me out to show me where my car was when finished. Best service! Thank you Rafael for being an excellent service manager and making me feel so comfortable. Sierra Subaru is my new car service provider. More

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