Rafael Ibarra | Page 11

Rafael Ibarra, my service representative was very helpful and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. More

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Excellent customer service overall and my service advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend R advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend Rafael and his service advisor guidance. A+ customer service. More

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Rafael Ibarra knows how to take care of his customers! !!! There was a mistake on my last visit and he made sure that did not and will not happen again. !!! There was a mistake on my last visit and he made sure that did not and will not happen again. More

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Rafael Ibarra always does a wonderful job doing his best to get you in and out as promised. I've been exclusively servicing my Ascent with Rafael and he's always impressed me with how he goes out of his way to get you in and out as promised. I've been exclusively servicing my Ascent with Rafael and he's always impressed me with how he goes out of his way to help make servicing your car as easy as possible. More

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Friendly and courteous service. I was greeted as soon as I arrived. My advisor Jennifer Sauer was the best! She was, at first, my phone contact and arranged for my services. At the dealership she then got t I arrived. My advisor Jennifer Sauer was the best! She was, at first, my phone contact and arranged for my services. At the dealership she then got the paperwork done and arranged for my Lyft rides home/back to dealer. The service I received from ALL the employees that day will bring me back when my car needs their assistance! More

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I was very pleased with the service I received at Sierra Subaru of Monrovia. My Outback was vandalized having a side window totally smashed out. This difficult situation was eased for this 73 year-old custo Subaru of Monrovia. My Outback was vandalized having a side window totally smashed out. This difficult situation was eased for this 73 year-old customer by Rafael Ibarra, Chris Cofield, and Service Manager Candis Dellaripa. As always, I received excellent attention and service and had my Outback fully cleaned and repaired two days later all in one day. Thank you! More

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Sierra Subaru has been an incredibe experience for me. I have purchased 3 vehicles from them with zero issues. George Lin was absolutley amazing! We were able to communicate by email, cell and text. They tr have purchased 3 vehicles from them with zero issues. George Lin was absolutley amazing! We were able to communicate by email, cell and text. They truly have an amazing family there. I highly reccommend Sierra Subaru!! Also, Subarus are the best!!! Thank you Sierra Subaru!!! Loving my 2021 Crosstrek!! More

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Four hours for a two hour job! I went in for the air bag recall. Advisor Ibarra stated it would be two hours to complete the job. I would wait for the vehicle. During the four hours I went in for the air bag recall. Advisor Ibarra stated it would be two hours to complete the job. I would wait for the vehicle. During the four hours, not one person cleaned the "waiting room" despite Subaru of America claim the service areas would be cleaned regularly. Coffee was good, fruit rolls as a snack. Tap water for water. But during the four hours, Ibarra was observed to be shipping online at Best Buy for PS4, how unprofessional while I waited and waited. He gave me the bad news I 'needed a water pump' but it wasn't in stock, would have to be ordered - cost 699, plus 300 dollars for labor. Later, a male customer was told his bad news, major work needs to be done, very costly, but his advisor gave him a great deal at $600 dollars! Wow, I must be chopped liver, or heaven forbid, a female. Anyway, it was freezing and I was beginning to feel ill from the cold, so upon walking around and observing the service bays, my car was abandoned, no one working on it after three hours! After seeking the service manager, not available, and taking a faraway shot of my vehicle not being service, suddenly two people were inside working on it! After four hours, it was ready. I was shivering cold by then so took off and hope to never have to go to that horrible, unprofessional place again. More

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