Ragina Fitz

I visited Mercedes-Benz of Midlothian yesterday to have a spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was a pleasant surprise since Mercedes services can already be quite expensive. I currently own three Mercedes vehicles (all paid for) and have purchased a total of six over the years, so I really appreciate when the dealership goes above and beyond with customer care. The service team was great, the waiting area was comfortable with plenty of seating, and I enjoyed a really good cup of coffee while I waited. Overall, a smooth, professional, and positive experience. Highly recommend Mercedes-Benz of Midlothian for their excellent customer service! More

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Great customer service and very knowledgeable technicians. I experience was enjoyable and would highly recommend! technicians. I experience was enjoyable and would highly recommend! More

by Tommy Verified Customer Verified Customer

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Very clean. Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments More

by EWARE108 Verified Customer Verified Customer

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Excellent comication about the level of maintenance needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. More

by Ewashin Verified Customer Verified Customer

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The process was smooth and efficient. The salesman went out of his way to help me at every step. The salesman went out of his way to help me at every step. More

by KAYLEENLAWRENCE1 Verified Customer Verified Customer

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The people was pleasant and very helpful the dealership atmosphere w very calm the service was excellent I enjoyed having my vehicle service there atmosphere w very calm the service was excellent I enjoyed having my vehicle service there More

by melvagreen97 Verified Customer Verified Customer

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Excellent service. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. More

by mzzchill2012 Verified Customer Verified Customer

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Very professional, courteous, great amenities to assist working, Ragina was very assessable and kept me informed working, Ragina was very assessable and kept me informed More

by ANTOINETTESTITH Verified Customer Verified Customer

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Im always impressed their customer service. It is top notch for sure. They also keep you informed of progress & very transparent of cost. It is top notch for sure. They also keep you informed of progress & very transparent of cost. More

by CONNIEALPHIN Verified Customer Verified Customer

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Very professional and tended to my needs! .I would recommend to family and friends..And I was satisfied. .I would recommend to family and friends..And I was satisfied. More

by Rahandsha Verified Customer Verified Customer

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