Ragina Fitz | Page 19

I really want a great experience. I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instru I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instructions for AH DROP: fill out envelope , place key inside, drop in slot. No envelope. Seems basic. More

by ACOLEMAN9161 Verified Customer Verified Customer

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I was made to wait 4 1/2 hours at the dealership for a service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemin service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemingly took precedent over my service, and my car wasn’t serviced until hours later. I had a service appointment for 9am and should have been served then. More

by OOLUGBEMI7 Verified Customer Verified Customer

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Regina went above and beyond to make sure that everything went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a gr went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a great asset to have on your team! More

by letgoandletgodnow Verified Customer Verified Customer

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Communicated effectively and kept me abreast with each step the service technician conducted. Great job! step the service technician conducted. Great job! More

by GRITNCHEZ Verified Customer Verified Customer

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It would be nice if we'd been notified proactively, long before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and a before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and arrived on time. Further, it was a surprise to see that a 3% service charge would be added to our bill since we used a credit card. We could have just as easily written a check had we known in advance. It appears we were charged for a state inspection. When we bought our cars, state inspections were to be at no charge. When did this change? The theme of this feedback is communications. And communications are not up to par. The repairs on the other hand were fine. No complaints with mechanics. They're knowledgeable and trustworthy, and they raised your score to a 3. Not sure who did the work, so all get 5 stars. More

by charlesjfadus Verified Customer Verified Customer

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Very courteous and professional service from both Regina, who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount offered to veterans. Much appreciated. More

by LIZABALDWIN Verified Customer Verified Customer

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Mercedes-Benz of Midlothian is professional and helpful. I go to them for all of my service needs. I go to them for all of my service needs. More

by marianne.Lumsden Verified Customer Verified Customer

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They opened my hood and broke it while doing repairs and charged me over 900 dollars to fix it. charged me over 900 dollars to fix it. More

by CHARLESBARWON Verified Customer Verified Customer

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No one came to help me after they checked my vehicle in. They said Regina would come see me but never did. They said Regina would come see me but never did. More

by KPERKINS01 Verified Customer Verified Customer

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Excellent customer service from initial phone call to schedule the visit through completion of the service. Ragina was very friendly and knowledgable. schedule the visit through completion of the service. Ragina was very friendly and knowledgable. More

by bethrobertson218 Verified Customer Verified Customer

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