Ragina Fitz | Page 20

Excellent service! Everything done in a timely matter, Great customer service from whole auto servicing team!! Thank you again Everything done in a timely matter, Great customer service from whole auto servicing team!! Thank you again More

by dlisa5702 Verified Customer Verified Customer

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Excellent customer service from check in to check out. Outstanding! Thank you Mercedes of Midlothian. Outstanding! Thank you Mercedes of Midlothian. More

by carolynyme Verified Customer Verified Customer

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The service is remarkable at Midlothian. Glad to meet Ragina after years with Travis. Looking forward to new experiences. Glad to meet Ragina after years with Travis. Looking forward to new experiences. More

by NBIRCHETTE Verified Customer Verified Customer

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Overall a wonderful experience Regina was great to work with and the service was completed quickly! with and the service was completed quickly! More

by TYLERCLEMMER Verified Customer Verified Customer

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Easy to access location. Friendly, professional, and helpful staff. Well kept and spacious waiting area. Friendly, professional, and helpful staff. Well kept and spacious waiting area. More

by Grant28 Verified Customer Verified Customer

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Poor communication - had my car for a whole day and i had to call 3 times to get a response. Kept it a whole second day due to 'crazy day' to get the 2nd row seat unlocked and figure out a squeaky noise. W to call 3 times to get a response. Kept it a whole second day due to 'crazy day' to get the 2nd row seat unlocked and figure out a squeaky noise. Was not told about loaner option. Will not go again - this was my first visit with my brand new car. More

by virginialambs Verified Customer Verified Customer

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First time using Midlothian and I was very pleased with Ramona and the service techs. All very knowledgeable Ramona and the service techs. All very knowledgeable More

by gwenypooh1950 Verified Customer Verified Customer

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Caring and responsive. We came considerable distance to bring our car to this service center as prior experiences had ben very positive. We came considerable distance to bring our car to this service center as prior experiences had ben very positive. More

by jayj2 Verified Customer Verified Customer

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The labor rate last year was $90 for a Sprinter oil change. This year it was $225. A 150% increase. WOW!! change. This year it was $225. A 150% increase. WOW!! More

by SDR Verified Customer Verified Customer

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I typically go to glen allen dealer but I recently moved to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint ins to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint inspection when they do oil change but I inquired if I can get an inspection too since I had less than two months to get a new one, well without talking to me they just took off the sticker (although it wasn’t dead yet) and tried to get me to pay $600 for ONE tire in replace for the one they failed me for that had a little bubble in it. I had something similar happen to the last dealership but they just advised me of what was needed since my inspection was still good but not this one. I feel like they should’ve checked with me first prior to taking it off since I still had plenty of time to get a tire. So that happened the then my car was there for almost a week and didn’t get a update or call back until I was outreached about having their loaner car too long when I never got a call back in the first place. Don’t wanna talk bad about the company but I do feel like that could’ve been handled way better. More

by travis.scott Verified Customer Verified Customer

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