Ragina Fitz | Page 8

It has been nothing but aggravation with Regina and the service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loane service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loaner car for my SL 55 service because I had never been to the dealership before. The service manager told me that she was mistaken, and I should have been provideda loaner car.. the reason why this was an issue was because my standard service that should’ve taken one day - took over a week to complete- a week without a car created a massive inconvenience! The service manager told me he was moving me from Regina to another advisor- which was not done. During my service, they ordered replacement parts from Germany for interior lighting that was malfunctioning. When they called to let me know the parts were in, again, Regina was my service manager. This time, I was given a loaner with a half a tank of gas.. The car was dirty and smelled. This loaner car had just been vacated by the person who pulled into the bay directly before me . The car was not cleaned and not filled up with gas. For an unknown reason the repair took over a week to complete. I returned the car this morning with 3/4 of a tank of gas (more than what it had when I picked up the car ) and Regina just now sends me a bill for $60 worth of gas. The invoice stated that I picked up the car with a full tank and returned it with half a tank - which is completely untrue. I called and asked to speak to the service manager, and of course, was sent to his voicemail. Mercedes Benz is supposed to be top shelf top quality.- maybe it is just this dealership’s service department that is run so poorly. I would give zero stars if I could. Never going back to the dealership again it is the Walmart of Mercedes dealerships. More

by Andrea Zemmel Verified Customer Verified Customer

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Staff has been helpful and courteous. We had a bit of confusion about whether or not I had purchased an extended warranty. But it got straightened out. Thanks for asking. We had a bit of confusion about whether or not I had purchased an extended warranty. But it got straightened out. Thanks for asking. More

by HYLAN.HUBBARD Verified Customer Verified Customer

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Better than best she is! Regina should set your bar for training new hires. She’s done everything I’ve asked as fast and efficiently as she could. Popped in with a blown head Regina should set your bar for training new hires. She’s done everything I’ve asked as fast and efficiently as she could. Popped in with a blown headlight and had the techs jump on it! She’s just nice and down to earth, hard to find that these days! More

by christopher.cox Verified Customer Verified Customer

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Regina was supper helpful! ! 100% for customer service and provision of solutions. I have worked with her three times and each time was perfect!!! ! 100% for customer service and provision of solutions. I have worked with her three times and each time was perfect!!! More

by MICHAEL.AJENI Verified Customer Verified Customer

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We always enjoy stellar service at this dealership! Its like dealing with family. I strongly recommend them both when you buy or lease your next Benz and for ongoing service. Its like dealing with family. I strongly recommend them both when you buy or lease your next Benz and for ongoing service. More

by Phil Verified Customer Verified Customer

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Always a pleasure working with them, they go above and beyond to please meet my needs! beyond to please meet my needs! More

by letitiaandcompany Verified Customer Verified Customer

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My two year experience with Mercedes- Midlothian has been nothing short of amazing. Great customer service, my car is always ready within a couple of hours to 3 business days depending on what the issue is. nothing short of amazing. Great customer service, my car is always ready within a couple of hours to 3 business days depending on what the issue is. I recently had a few things done on my car and thought it would take a long time and I was back on the road in two days. More

by stephenleonard34 Verified Customer Verified Customer

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Well organized, very professional, relaxed atmosphere. Knowledgeable about my.vehicle and why I was there. Kept me appraised during my wait. Customer lounge is clean and well appointed and bathroom was cl Knowledgeable about my.vehicle and why I was there. Kept me appraised during my wait. Customer lounge is clean and well appointed and bathroom was clean. Coffee and water was available. Other than the high cost of maintenance, my visit was enjoyable. More

by SAM@SDMCKINNEY.COM Verified Customer Verified Customer

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Easy to deal with. Quick service. Friendly staff. Very expensive to work on a Mercedes Sprinter. Quick service. Friendly staff. Very expensive to work on a Mercedes Sprinter. More

by pfrazier0 Verified Customer Verified Customer

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The customer service was great as usual. I especially liked the video of the mechanic with inspecting my vehicle. I especially liked the video of the mechanic with inspecting my vehicle. More

by WAYNE_TKNS Verified Customer Verified Customer

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