Ralph Clement | Page 23

Fantastic I am very pleased with my experience at Gates GMC, all staff were extremely professional, knowledgable, pleasant, and efficient. Martin and Chris made I am very pleased with my experience at Gates GMC, all staff were extremely professional, knowledgable, pleasant, and efficient. Martin and Chris made the experience of purchasing a new vehicle pleasurable. I am very satisfied with the service provided to me. More

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excellent customer service Everyone there is very friendly and professional, highly recommend. Also hassle free. Ralph was my representative, he is very pleasant to work with, a Everyone there is very friendly and professional, highly recommend. Also hassle free. Ralph was my representative, he is very pleasant to work with, and I just love my new car! More

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Purchase of New Car My experience was awesome. I was nervous not having my husband alive to help make the decision, Mr. Clement took time to explain details and answe My experience was awesome. I was nervous not having my husband alive to help make the decision, Mr. Clement took time to explain details and answered all my questions. I was not pressured and was made to feel at ease. My biggest fear was that I would be pressured and purchase a car that I later would not like. I am very pleased with my purchase. More

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Ralph is the best he always makes the experience enjoyable. Ralph always makes the experience of purchasing a new vehicle enjoyable, he is very knowledgeable in the products he represents. I was not happy wi Ralph always makes the experience of purchasing a new vehicle enjoyable, he is very knowledgeable in the products he represents. I was not happy with Mark ( I believe this was his name ) the finance guy who did the paperwork he did some double talking that I did not appreciate, he was trying to get me to extend the warrentry to 60,000 and after explaining the cost I said do I understand you correctly that my cost would be $3.46 per month x 36 and I wrote this down on his paperwork and I said so about a couple of hundred dollars and he said yes so I said sure I would do this, he then wrote this up and when I reviewed this paperwork the cost was shown as $899 I said this is not what we just spoke about and he said you must have misunderstood me I said I don't think so and showed him where I wrote it down and he said sorry for any misunderstanding!!! Also he gave me a form to sign agreeing that the $2,200 Nissan was giving me for owner appreciation was being turned over to Gates I said no one told me that the $2,200 that was taken off the list price of the vehicle was owner appreciation rebate I was under the impression that the $2,200 reduction in list price was because the sale was being done in August and the new models would be coming out soon, I was not happy with this slippery tactic. More

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Buy your car here!! This is my second car from this dealership! My entire family buys here! They will bend over backwards to get you into the car you want! They will not This is my second car from this dealership! My entire family buys here! They will bend over backwards to get you into the car you want! They will not pressure you or put you in a deal that isnt good for you! You will never be sad in your choice to buy here! The vehicles are all terrific! More

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Great Dealership Everyone here at Gates is wonderful to work with and will get you the best dea for your money. I was called about a payment forgiveness on my 2014 Ver Everyone here at Gates is wonderful to work with and will get you the best dea for your money. I was called about a payment forgiveness on my 2014 Versa Note which I was leasing. My original plan was to purchase that vehicle at the end of the lease. But Tara explained that the bumper to bumper warrantee would run out at the end of the lease and I'd have to start paying for maintenance etc., which made me rethink my options. She was in no way pushy but brought thinks to my attention I had not even considered. Needless to say I ended up leasing a 2016 Nissan Sentra, making this my 4 Nissan since 1982, all but 1 of which were bought here in CT. I have owned a 1982 Datsun/Nissan 200SX Power everything bought in Dec 1982, which was traded in for a 1991 Nissan Stanza in October of 1991 in Florida. I then leased the 2014 Versa Note in Mar 2014 and now am leasing the 2016 Nissan Sentra. More

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The dealer place is excellent and so are the people who work We just bought a new car and it was an excellent experience. They are so accommodating and friendly and professional. They are one of the best deale We just bought a new car and it was an excellent experience. They are so accommodating and friendly and professional. They are one of the best dealers and the people we worked with were the best. More

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Great customer-oriented sales and service The staff at Gates really take care of their customers. I've now purchased 5 vehicles there and I'll continue to go back because I know I'll get grea The staff at Gates really take care of their customers. I've now purchased 5 vehicles there and I'll continue to go back because I know I'll get great service and hassle-free purchases. The gang there takes care of all the details. Paul Mazza is great to deal with and I go back to him every time I go in for a new vehicle. Nick Truax is a true gem: efficient, friendly; he really knows his stuff. Ralph Clement gave me a tutorial on leasing that was very informative. At every step I was, as always, treated with courtesy, friendliness and respect. More

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Excellence from this team is no surprise! It just keeps getting better. We drove home a few hours ago with our 9th vehicle from this dealership and this experience was the best so far. The tea It just keeps getting better. We drove home a few hours ago with our 9th vehicle from this dealership and this experience was the best so far. The team has changed a bit over the years, but the commitment to a professional, informative, helpful, pleasant and personal experience has never changed. For the few hours it took to wrap up this purchase we truly felt like we were the only customers that mattered. Others we have recommended this dealership to have had similar experiences. A salute to the entire organization. More

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Accommodating, thorough, friendly and knowledgeable. The only dealership we have ever dealt with. We have had both GMC and Nissan vehicles and been very pleased with each one. Ralph is a great guy to wor The only dealership we have ever dealt with. We have had both GMC and Nissan vehicles and been very pleased with each one. Ralph is a great guy to work with, very knowledgeable and friendly! More

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