Ramiro Orozco | Page 15

Worst experience ever Took 4 hours for my car to get ready I had appointment on Saturday and they said come another day because Saturday is too busy This is why I came on Monday Windshield water flu ready I had appointment on Saturday and they said come another day because Saturday is too busy This is why I came on Monday Windshield water fluid is empty They didn’t vacuum inside…-:( More

by oscarvega1636 Verified Customer Verified Customer

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Bad service No car wash Not going back to get my car service again to this place service again to this place More

by VT Verified Customer Verified Customer

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I took my truck to Fremont Toyota for its 40K service, and I am beyond disappointed with the experience. I had an appointment scheduled for 11:30 AM and was told the service would take about 3-4 hours. Af and I am beyond disappointed with the experience. I had an appointment scheduled for 11:30 AM and was told the service would take about 3-4 hours. After waiting over 4 hours without any update, I decided to call and check in. The person at the desk told me to start making my way over because they had to close at 5 PM — despite not even confirming whether my truck was ready. When I arrived, I was told it would be just 15 more minutes. That “15 minutes” ended up being closer to an hour. On top of that, I discovered that no one was even working on my truck when I got there. I ended up waiting over 6 hours for a service that should have been completed much earlier. To make matters worse, the lounge was closed since the dealership was closing, leaving me with nowhere to comfortably wait. Throughout the entire ordeal, no accommodations were provided to help alleviate my dissatisfaction. Instead of offering solutions or expedited service, I was just given excuses about why it was taking so long. On top of that, I received no text messages, calls, emails, or any form of correspondence throughout the day to update me on the status of my vehicle. I’ve been to other Toyota dealerships before and always received timely updates and communication throughout the day, which made this experience all the more frustrating. I did however receive a text message from the dealer sending me an offer for my truck which was unwarranted and unneeded and it was a low ball considering the condition and the fact I have a Trail Edition. This was my first experience at Fremont Toyota, and it will definitely be my last. Communication was poor, expectations were completely mismanaged, and the lack of respect for my time was infuriating. I expected more professionalism from a Toyota dealership, especially considering how many other options are available in the Bay Area. More

by Nicholasablue Verified Customer Verified Customer

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Service is great and my advisor is very friendly, I got my car back on time. my car back on time. More

by nino.casaclang Verified Customer Verified Customer

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Muy buena atención un ambiente agradable y de mucha confianza si se necesita regresaré muy buen servicio confianza si se necesita regresaré muy buen servicio More

by Byron Verified Customer Verified Customer

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Ramiro is very professional and he’s always tried to help you with anything that you need for your vehicles. you with anything that you need for your vehicles. More

by Danny Verified Customer Verified Customer

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Great service! Friendly staff. They took care of the issues & followed up with sunnyvale branch & covered all issues under warranty. Friendly staff. They took care of the issues & followed up with sunnyvale branch & covered all issues under warranty. More

by Subash Ganeshan Verified Customer Verified Customer

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It's nice to me I like it Thank you very much I will be back be back More

by tuonghuynh Verified Customer Verified Customer

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Thank you Fremont Toyota to take care my car and thank you to maria Castillo to assist me you to maria Castillo to assist me More

by oravla70 Verified Customer Verified Customer

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Very Efficient but waiting time is too long! Too expensive! Waiting areas are comfortable but no food.; Coffee and tea are Provided. Too expensive! Waiting areas are comfortable but no food.; Coffee and tea are Provided. More

by jfchang888 Verified Customer Verified Customer

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