Ramiz Khalaf | Page 33

Bought used, difficulties all around the process Went to Sloan in May, found a car through Cars.com that I had liked. Got to test drive it for less than 15 minutes with the route that Ramiz used. Lat Went to Sloan in May, found a car through Cars.com that I had liked. Got to test drive it for less than 15 minutes with the route that Ramiz used. Later in day, so no sun glare so to speak. Ask about warranty. 3 month, 3000 mile limited power train from them, it's under 100k, so kia should have the 10/100k. I ask even for second owner? Answers affirmative. Nothing told to me about extended options. Found problems with brakes, even sales guy noticed and said: Oh, shouldn't be a problem, just rust from it sitting a bit. (It wasn't the pedal shook, warping or bad rotors) I tell him that I'll want to buy the car, but on the condition that my mechanic ok's it, and that the brakes will def. be looked at. They bring me the paper work, the price is 2k over the online, and the sheet on the windshield. I object, point it out.. Comes back, still off. I point it out again, comes back third time, this time with it just crossed off, final paper work will have it fixed. The "WE OWE" in the sign off says: Contingent on mechanic. Nothing about brakes. I bring it up, nothing. The financial manager goes over extended warranty options. I ask again if the Kia powertrain applies, I'm told it does, so I tell them, I should be fine then. Drive off, 30+ miles, brakes still an issue. Take to mechanic next morning, sun glare reveals small cracks in windshield. (Under a dime size) I contact them after dropping off. "Oh you must have done that while driving....we wont fix that." (First warning sign) Mechanic tells me car looks good, notes the chips in windshield. Only issue he wants to note is the front brakes are horrible. His recommendation: New pads and rotors. Only thing that would pass PA inspection. Take back to Sloane, I'm told: Oh we'll see what WE find, and go from there...I'm told it'll take 2-3 days, so they give me a rental. I get a call telling me nothing is wrong with the brakes. I fight with service, ask why it rumbles, oh they are slightly warped. That's not nothing, I demand they fix. Could it pass inspection? He hesitated then agreed it wouldn't and said they'll correct. I told him I wanted new rotors, the warp couldn't be machined out, I was already told, and new pads. I get the car back later that day. The fix? New rotors, sanded down pads. My mechanic tells me its quite clearly sanded down, and some marks still exist. I fight with sales guys again over this: "Hey, we took correction as we said." It's less than 7 months later. I get told on an oil change that there is a coolant leak. Take to mechanic, and I'm told it's due to the read head gasket. Recommended to replace water pump too, 1200, but hey, this is under 100k, don't kia's have the 100k power train? Take it to them for free, 37 bux diagnostic charge. Call Kia, nope, 60k+ is for first owner ONLY. Call sloane, told same thing. "Our guys should ALWAYS push the extended warranty...I don't know why you never received info about it!" Ramiz? Calls and goes right for the: Oh I would never tell you that after 60k, you had an original warranty with Hyundai or Kia. I wouldn't tell you that. I'd inform you of the warranties and go over them. I tell him he didn't, or try to, and he just overrides anything I say. NEVER AGAIN. Will not come back to this dealership period. Sales was bad. Service was bad. They care about getting your money, getting you out, and that's it. Could care less for you to return from how I was treated. More

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Excellent - Rami! My experience was excellent. He was very honest, no surprises when I got there to buy the car. It was a calm experience, unlike other Toyota Dealers My experience was excellent. He was very honest, no surprises when I got there to buy the car. It was a calm experience, unlike other Toyota Dealerships. Thank you. I am grateful. More

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Did 90 percent of transaction over text! Rami was to the point ! And I loved working with him. He was upfront with what he could and could not do and kept me informed of entire process. He i Rami was to the point ! And I loved working with him. He was upfront with what he could and could not do and kept me informed of entire process. He is an honest, kind person and I will tell everyone about him and always do repeat business with him. More

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Excellent experience My wife and I are long term customers of Sloane. We have an outstanding contact in Ramiz Khalaf and have been pleased with the service department. My wife and I are long term customers of Sloane. We have an outstanding contact in Ramiz Khalaf and have been pleased with the service department. More

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Exceeded Expectations My Sales Rep Ramiz provided me with the kind of service that every car buyer should have! He was professional, patient, and honest. He really exceeded My Sales Rep Ramiz provided me with the kind of service that every car buyer should have! He was professional, patient, and honest. He really exceeded my expectation and for this reason i will go back to Sloane Toyota just because hes there. More

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what a quick comfortable experience! VERY CALM ATMOSPHERE. SALESMEN, FINANCE, GENERAL MANAGER, EXPLAINED ALL IN DETAIL. WE NEVER FELT PRESSURED OR RUSHED. THE SURROUNDINGS WERE COMF VERY CALM ATMOSPHERE. SALESMEN, FINANCE, GENERAL MANAGER, EXPLAINED ALL IN DETAIL. WE NEVER FELT PRESSURED OR RUSHED. THE SURROUNDINGS WERE COMFORTABLE AND TIME WAS NEVER AN ISSUE. More

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Excellent Dealership My experience at Sloane Toyota of Malvern was outstanding. My sales agen, Ramiz, was a terrific person to work with from the get-go to taking deliver My experience at Sloane Toyota of Malvern was outstanding. My sales agen, Ramiz, was a terrific person to work with from the get-go to taking delivery of my 2015 Tacoma, which I absolutely love to drive. More

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Great Working with Ramiz This has been my 3rd purchase and all 3 times I have had a great experience working with Ramiz Khalaf. Professional and courteous. Will definitely rec This has been my 3rd purchase and all 3 times I have had a great experience working with Ramiz Khalaf. Professional and courteous. Will definitely recommend my friends looking into buying a new car to talk to Ramiz @ Sloane Toyota. More

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new purchace Rav4 Ramiz was very knowledgeable and professional in the sale of my new Rav4 xle. He knew what I was looking for due to a past visit 3 months ago. He imme Ramiz was very knowledgeable and professional in the sale of my new Rav4 xle. He knew what I was looking for due to a past visit 3 months ago. He immediately suggested this vehicle to fit my budget and the amount of options that I needed. The whole transaction was done in less than 2 hours with my new suv all detailed and ready to go. More

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Buying a Used Car on a Thursday Night in Malvern Ramiz is very thoughtful and professiona in his sales approach. He made the process of buying a car for our son very easy. We enjoyed working with him Ramiz is very thoughtful and professiona in his sales approach. He made the process of buying a car for our son very easy. We enjoyed working with him! More

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