Ramon Martinez | Page 3

I negotiated the deal via Internet Sales, Sam Swaim and he provided me with a very competitive price that he said would beat the other dealers' internet quotes that I had already received. I was very speci he provided me with a very competitive price that he said would beat the other dealers' internet quotes that I had already received. I was very specific about the interior & exterior color of the Prius V model three that I planned to purchase from the dealer with the lowest price. Sam called me within the hour after I had given the specifics of the car I planned to purchase. Sam said that they had the car I was inquiring about at the dealership and said his Manager Jaime had already approved the price that would beat any others, but the price was good only for that day only. I did come in that day, and the price we agreed on over the phone was honored for the car I wanted. Since Sam was working with another customer when we came in, he got Ramon H to take over for him, and Ramon was very knowledgeable, helpful and did not pressure us at all and we got exactly what we wanted. When Ramon finished up the initial paperwork within an hour and half of arriving, then we had to wait about an hour for the financial person, Sean H, to free up to complete the remainder of the paperwork which were the financials and that took another hour. I did tell Sam that I needed to be in and out quickly as I was with family in tow and he said the deal would take about at least 1 hour and it took a total of 4 hours at the delearship. The total time spent at the dealership was much more that I expected and there was a hungry family to feed. No food or drinks were offered, even though we were there for 4 hours and it was during dinnertime. With the above exception, our overall experience was positive, friendly, very professional, and non-pressured. Thus, we bought the car that we wanted and got it at a great price. Our overall experience was great, so we gave it a 5, especially since everything was as promised! Thanks Ventura Toyota for a great experience. We are very happy with our Prius V! SL More

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I was very pleased that although the vehicle was going to be a purchase for me. He was kind and patient in answering all of my dads questions. Nothing like having patience for your parents. Excellent Custo be a purchase for me. He was kind and patient in answering all of my dads questions. Nothing like having patience for your parents. Excellent Customer Service. More

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