Ramona Torres

Hands-down the worst car-buying trip of my life. I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check lea I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check leasing, then claimed I needed a cosigner - yet I could buy without one. Red flag #1. They pulled my credit 18 times, then rolled out the car: dash lights blazing like Times Square. Asked why they sell obvious lemons, the sales director blamed “that new AI” for auto-listing trade-ins. Red flag #2. I asked how long repairs would take; he shrugged, “We don’t do mechanical stuff,” and casually admitted they lease used cars after all. Red flag #3; I was done. Leaving, they pushed an even older clunker, ran my credit again without consent, and admitted it was also unserviced. It was now 8 p.m. - an hour past closing - and I hadn’t driven a single inch. This circus torpedoed my view of Mitsubishi’s brand. From a franchised dealership I expected accountability, not junk-lot antics and reckless credit pulls. Buyer beware. More

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Great customer service as always! Every time I go for service and maintenance I know I will be well taken care of! Every time I go for service and maintenance I know I will be well taken care of! More

by marinahhp Verified Customer Verified Customer

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Awesome experience. manager went out of their way to get me my new Outlander! Test drive on Thursday, car delivered to my door on Friday! Great car, fantastic warranty, manager went out of their way to get me my new Outlander! Test drive on Thursday, car delivered to my door on Friday! Great car, fantastic warranty, smooth fast process. best dealership I have ever dealt with over nearly 50 years of buying cars! I anticipate great service experience once I need it. More

by MANAGEMENT3 Verified Customer Verified Customer

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I love it my Second best car I have easy to drive I’m happy to have this car ever happy to have this car ever More

by MARICEL.DONAHUE Verified Customer Verified Customer

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Mitsubishi is the worst. I was scammed, I feel disappointed with this dealer. I regretted buying my Mitsubishi outlander 2024! I was scammed, I feel disappointed with this dealer. I regretted buying my Mitsubishi outlander 2024! More

by pablo.suasnavas Verified Customer Verified Customer

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Terrible dealership! !!! Your staff lied about almost everything from the beginning. Bait and switch tactics during the sales process. Horrible!!! !!! Your staff lied about almost everything from the beginning. Bait and switch tactics during the sales process. Horrible!!! More

by angel.4us Verified Customer Verified Customer

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The manager of the fix department is not honest and professional. I will never be able to come again to you. professional. I will never be able to come again to you. More

by KEROLESBOTROS222 Verified Customer Verified Customer

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Great customer service, and very respectful of your time. They didn’t make any false promises. They didn’t make any false promises. More

by g.a_walker Verified Customer Verified Customer

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I was very pleased with the service and professionalism from Patrick Brinkmeier at Winchester Mitsubishi. He helped me get the exact SUV I was looking for and managed to get me almost 2,000 dollars more fo from Patrick Brinkmeier at Winchester Mitsubishi. He helped me get the exact SUV I was looking for and managed to get me almost 2,000 dollars more for my trade in then I was offered at 4 other dealers including CarMax.. Even better, My payment was almost 70 dollars per month lower then what I was quoted at by the next lowest dealer and almost 130 less then the 1st dealer I went to. Thank You so much Patrick! More

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Excellent customer service! ! I always love my experience there. The cars and prices are great too. ! I always love my experience there. The cars and prices are great too. More

by lej915 Verified Customer Verified Customer

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