Ramona Torres

At the time of sale, your staff represented the vehicle as having sustained only a “minor accident.” However, within one week of ownership, I experienced persistent vibration and noise at low and high spee as having sustained only a “minor accident.” However, within one week of ownership, I experienced persistent vibration and noise at low and high speeds. Upon inspection by an authorized Subaru dealership, it was discovered that: • The front left wheel assembly contained non-OEM, low-quality parts inconsistent with Subaru safety standards, requiring $1,700 in immediate repairs. • The rear tires were mismatched “city tires,” which compromise the AWD system and pose a risk of drivetrain damage, necessitating replacement of all tires at an estimated cost of $850. These findings directly contradict your dealership’s representations and constitute material misrepresentation and deceptive omission. While I understand the vehicle was sold “as-is,” Virginia law does not shield sellers from liability for fraudulent or negligent misrepresentation, especially when safety is compromised. More

by luisvi008 Verified Customer Verified Customer

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Incredible service. They made the whole process so easy. I took my time making the decision but it felt like whole thing breezed by. Romana was great she was calm kno They made the whole process so easy. I took my time making the decision but it felt like whole thing breezed by. Romana was great she was calm knowledgeable and easy to work with. Even the service working with the gentleman in finance went smooth. Great place, hopefully i won’t need to purchase another vehicle soon but if i do i know where I’m going. More

by jwashington96 Verified Customer Verified Customer

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Muy buen trato fácil el proceso y recomiendo aRamoma torres que me ayudo e. El proceso. torres que me ayudo e. El proceso. More

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Hands-down the worst car-buying trip of my life. I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check lea I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check leasing, then claimed I needed a cosigner - yet I could buy without one. Red flag #1. They pulled my credit 18 times, then rolled out the car: dash lights blazing like Times Square. Asked why they sell obvious lemons, the sales director blamed “that new AI” for auto-listing trade-ins. Red flag #2. I asked how long repairs would take; he shrugged, “We don’t do mechanical stuff,” and casually admitted they lease used cars after all. Red flag #3; I was done. Leaving, they pushed an even older clunker, ran my credit again without consent, and admitted it was also unserviced. It was now 8 p.m. - an hour past closing - and I hadn’t driven a single inch. This circus torpedoed my view of Mitsubishi’s brand. From a franchised dealership I expected accountability, not junk-lot antics and reckless credit pulls. Buyer beware. More

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Great customer service as always! Every time I go for service and maintenance I know I will be well taken care of! Every time I go for service and maintenance I know I will be well taken care of! More

by marinahhp Verified Customer Verified Customer

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Awesome experience. manager went out of their way to get me my new Outlander! Test drive on Thursday, car delivered to my door on Friday! Great car, fantastic warranty, manager went out of their way to get me my new Outlander! Test drive on Thursday, car delivered to my door on Friday! Great car, fantastic warranty, smooth fast process. best dealership I have ever dealt with over nearly 50 years of buying cars! I anticipate great service experience once I need it. More

by MANAGEMENT3 Verified Customer Verified Customer

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I love it my Second best car I have easy to drive I’m happy to have this car ever happy to have this car ever More

by MARICEL.DONAHUE Verified Customer Verified Customer

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Mitsubishi is the worst. I was scammed, I feel disappointed with this dealer. I regretted buying my Mitsubishi outlander 2024! I was scammed, I feel disappointed with this dealer. I regretted buying my Mitsubishi outlander 2024! More

by pablo.suasnavas Verified Customer Verified Customer

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Terrible dealership! !!! Your staff lied about almost everything from the beginning. Bait and switch tactics during the sales process. Horrible!!! !!! Your staff lied about almost everything from the beginning. Bait and switch tactics during the sales process. Horrible!!! More

by angel.4us Verified Customer Verified Customer

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The manager of the fix department is not honest and professional. I will never be able to come again to you. professional. I will never be able to come again to you. More

by KEROLESBOTROS222 Verified Customer Verified Customer

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