We had a wonderful experience getting our long awaited
car! Thank you for being an honest dealership!
car! Thank you for being an honest dealership!
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by Lorieavery
Dec 22, 2022 -
Longo Toyota of Prosper responded
From all of us @ Longo Toyota of Prosper - Congratulations and please enjoy what you drive
Welcome to the Longo Family and Happy Holidays
This was one of the easiest purchasing experiences I've
ever had. I started with RW, and due to vacation, he handed me off to Tony. They made sure the transition was smooth and communications was excelle
ever had. I started with RW, and due to vacation, he handed me off to Tony. They made sure the transition was smooth and communications was excellent. Having to travel over 20 miles to the dealership they made sure everything was how I wanted it before making the trip which made the buying decision really a no brainer.
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by Matt
Nov 23, 2022 -
Longo Toyota of Prosper responded
We are excited for you Matt on your purchase. What an honor it is for Longo Toyota to serve you, it's a long trip for you to visit us and we are so delighted to read the whole process and experience was excellent. We hope your trip was safe and enjoyable, call us if you need anything - Team Longo
Drove 2 hours away to see the best salesman ever.
Go see Superman for sure!
Go see Superman for sure!
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by Amberadawn
Nov 03, 2022 -
Longo Toyota of Prosper responded
Thank you for the shout out on DealerRater. We know you have many choices when selecting a dealer and we're honored you've chosen Longo Toyota of Prosper. Make it a great day - Team Longo
Harvey, R.
W. And everyone else I dealt with were excellent excellent excellent the best!!!!!!
W. And everyone else I dealt with were excellent excellent excellent the best!!!!!!
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by Doylem
Nov 02, 2022 -
Longo Toyota of Prosper responded
What a wonderful way to start our morning. THANK YOU for sharing your experience with Longo | DealerRater, we're honored to serve you.
Nov 02, 2022 -
Doylem responded
I am 69 years old this was without a doubt the best new car buying experience of my entire life. I will spread the word among my friends!
Tony Bailey is a consummate professional and his partner
RW was kind and helpful. The process at Longo was excellent from from to back and they went above and beyond to make my expierence efficient and pain
RW was kind and helpful. The process at Longo was excellent from from to back and they went above and beyond to make my expierence efficient and painless. And, I got the truck I wanted! Great dealership & great people.
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by Tcendsley
Oct 27, 2022 -
Longo Toyota of Prosper responded
From all of us @ Longo Toyota of Prosper - THANK YOU for being the most important part of our business and please enjoy what you drive
Longo Toyota of Prosper, Prosper Texas deliberately
violate existing state and federal laws and damage customer's credit by doing a hard pull credit bureaus reports inquiry while the existing State and
violate existing state and federal laws and damage customer's credit by doing a hard pull credit bureaus reports inquiry while the existing State and Federal Laws allow Soft Pull Credit Bureaus Reports Inquiry. Very low class and cheap salespersons work here. This company should be and will be reported to The Texas Department of Motor Vehicles Dealership Enforcement Division, Austin, TX shortly. Amardeep Singh Gill, Southlake TX USA.
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by Amardeep Singh Gill
Oct 04, 2022 -
Longo Toyota of Prosper responded
We’re sorry to read of your dissatisfaction and appreciate you allowing us to review, research and respond.
On September 30, 2022 you submitted a credit application, online at 3:21PM. By clicking ‘Accept’, you submit and certify that all of the statements in this form are true and are made for the purpose of obtaining credit and you further acknowledge having read the company’s Privacy Policy Notice. You authorize us to (i) begin a credit investigation, including obtaining your consumer credit report; (ii) forward, or allow direct electronic access to your personal information to lenders, financial institutions, or other third parties and to convert and process your personal information as a credit application; (iii) contact you via phone, text, and email. We may obtain information about you as described in the Privacy Policy Notice, which we handle as stated on the Privacy Policy Notice. This does not apply to information obtained in a non-financial transaction.
Furthering on with this inquiry, one of our team members Johnson, had the pleasure of speaking with you about a 2010 Sienna LE (Stk # 5T5295). Without going into details and as you were informed during your interaction with our company, we were not able to complete this sales transaction.
We wish you all the best in finding your vehicle.
Oct 04, 2022 -
Amardeep Singh Gill responded
Please be advised that the consent issue for credit appoints is addressed by Heaton v. Social Finance, Inc. case and the "Soft Pull" and "Hard Pull" on credit is addressed by Sofi Settlement. (Sofi Financial v. FTC.). Read the law first before you mislead people and do misrepresentation . Your company failed to follow these State and Federal Laws. Accordingly, I am reporting your car dealership to The Texas Department of Motor Vehicles Dealership Enforcement Division and US Federal Trade Commission. Your Credit Application must mention Soft Pull on it while my giving consent yo pull my credit bureaus reports inquiry is covered under The Privacy Act and Fair Credit Reporting Act and Fair and Accurate Credit Reporting Act. The above laws and the case laws apply to Car Dealership and not to the buyers. Criminal Complaint to Texas Department of Motor Vehicles Dealership Enforcement Division is an Administrative Lawsuit against your company as well.
I give you an option to consider settling with me as Out of Court. Longo Toyota of Prosper gives me 3 cars instead of 1. 2 new, 1 the car in question with full prices paid off on all the cars, full Insurance on all the cars for 6 years, full Warranty on all the cars and each car must have GPS, cameras and State of The Art Technology Package and a small Out of Court Settlement Amount of $780,000.00 within 2 days (including today). In return of this, I do not go further on reporting Longo Toyota of Prosper to The Texas Department of Motor Vehicles Dealership Enforcement Division and further going to the court but I maintain my Dealer Rating and my comments on DealerRater.com and other rating sites until I get what is requested here. If this sounds like a fair deal, Longo Toyota of Prosper can send me an email accepting to all this. We will be in business again! Have your Corporate Attorney contact me in writing. Amardeep Singh Gill, Southlake TX USA. Email: asgill1966@gmail.com
Exceptional and friendly experience from Mr.
Real Wonderful (RW) Orsburn. Very happy and more than satisfied from what I expected.
Real Wonderful (RW) Orsburn. Very happy and more than satisfied from what I expected.
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by ejrd
Oct 01, 2022 -
Longo Toyota of Prosper responded
We're honored to serve you - Team Longo Toyota of Prosper
Oct 01, 2022 -
ejrd responded
Despite current tight supply for new cars and seller’s market, still had a seamless transaction and buying experience with Longo Toyota was customer driven with very helpful staff. Thank you Team Longo Toyota of Prosper!
Tony is the man, bought a Corolla from Tony back in March
and then now recently bought my dream truck a Tacoma from him, made the process easy and guided me to make sure to make the right purchase, him and R
and then now recently bought my dream truck a Tacoma from him, made the process easy and guided me to make sure to make the right purchase, him and RW helped me achieve and plan on getting the truck for me. There was no hassle we got to work as soon as I walked through the door and they assisted and helped in every way possible till the very end when I drove away with a new a TRUCK!
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by jkruger364
Sep 27, 2022 -
Longo Toyota of Prosper responded
What an exciting time this must be and from all of us @ Longo Toyota of Prosper, we love making dreams come true, honestly. Enjoy your beautiful | amazing Toyota Tacoma and THANK YOU for entrusting the Sls team to handle your auto care needs
I give Tony 5 stars!
He's a hard worker, great communicator, ethical, respectful and honest. I can't say that for all the salesmen or management at Longo Toyota, so if
He's a hard worker, great communicator, ethical, respectful and honest. I can't say that for all the salesmen or management at Longo Toyota, so if you have any needs there, see Tony. If I found a good deal at this dealership I would only trust Tony (he's a sheepdog among wolves).
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by Joe T
Jul 26, 2022 -
Longo Toyota of Prosper responded
Although we’re delighted to read of the caring attention provided by Tony B, we would like to extend our apologize for any ill feelings you may have about our company. While your conversation today was cut short with our Sales Manager Harvey P., due to a flight you were catching, we appreciate the time you’ve taken, and allowing us this opportunity to review & respond.
Looking deeper into this matter, we found the subtleties of all (3) vehicles, that you were interested in, not being front line ready and reconditioning work still needed to be completed. We can understand how our team was attempting to work through pricing and delivery options, in the time frame allotted with our dealer, even though the vehicles were not ready
In closing, we do our best to make every deal possible, and we recognize occasionally, that a deal structure or vehicle availability may not always be achievable. We wish you well in finding your vehicle and once again, apologize we couldn’t be the dealership to do so.
Thank you for your time!
Aug 01, 2022 -
Longo Toyota of Prosper responded
We appreciate your time and congratulations on your vehicles - Make it a great day!
Jul 27, 2022 -
Joe T responded
Great conversation with Harvey today and I appreciate his desire to get feedback to make things better for those that follow me (I ended up buying 2 cars at other dealerships). My issue was less about vehicle availability (although I acknowledge that the vehicles we discussed were not front line ready, even though listed on the website) and more about trust in representation and pricing. Harvey did represent this location as a learning organization, here's hoping that they are. I would still ask for Tony.
Very honest, no hidden fees, did not waste our time -
provided accurate info when we called.
provided accurate info when we called.
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by Fadikaake1
Jun 20, 2022 -
Longo Toyota of Prosper responded
Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo
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