Randy Lammle

The facilities appeared to be clean and organized. The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with. We will definitely recommend him to friends and work with him in the future when looking to upgrade vehicles. More

by deankirchberg Verified Customer Verified Customer

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I've been treated like an intelligent, knowledgeable person and never felt pressured or taken advantage of. Everyone is friendly and professional. person and never felt pressured or taken advantage of. Everyone is friendly and professional. More

by COLORADOLASS Verified Customer Verified Customer

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Poor communication, no customer service standards, feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wi feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wife called and the service advisor hung up on my wife and when she called back he said he had to move cars and that is why he hung up, I’m a paying customer and I would think they would like to make the customer happy but I guess not. I will not be buying or servicing any vehicles at this dealership. You will get the runaround and not a straight answer from the advisors. The SUV is still at the service shop with no updates it’s unacceptable. I do understand that stuff happen with delays but at least call with daily or bi-daily updates. More

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Great service, friendly staffing, I had a little bit of a wait but overall great job a wait but overall great job More

by Baymon23 Verified Customer Verified Customer

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My overall experience was terrible. I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it wou I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it would be fixed in 5-6 days, I was told the part was delayed and there was no timeline or date given. I was then told I could contact GM myself as if this was now my problem and Walser whom I purchased the truck from no longer was involved in any way. I understand that the dealer is in control of only so much in this situation but what they were in control of, they failed miserably. No communication, no effort on be half of their customer and no empathy for their customer who was without a truck for 40 days. I won’t be doing business or recommending them in the future. More

by asomeara Verified Customer Verified Customer

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Excellent service. We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I lik We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I like the easy in, easy out process. Wait room is comfortable with more amenities then I would use. I like the virtual inspection of the vehicle. It's just like you're standing there! More

by Bruce K Verified Customer Verified Customer

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Everyone was very helpful and communicative. From someone new to dealership life this was a great experience. From someone new to dealership life this was a great experience. More

by kakietaharvey Verified Customer Verified Customer

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Worst customer service ever! Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over a Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over an estimate almost 3x as much as other local repair shops. I tried calling the assigned service advisor about it, but he wouldn’t return my calls for half the day until I finally deferred the services, then he suddenly was available to ask if that had been a mistake. When I expressed my frustration, they were very clear that there was nothing they could do, which just means they don’t care so long as they are making money. More

by zach398 Verified Customer Verified Customer

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Had to wait for 3 hours for the software reset after my vehical was only 5-6 old but it seems the fix corrected everything. The staff was very corgal & answered all of my questions. vehical was only 5-6 old but it seems the fix corrected everything. The staff was very corgal & answered all of my questions. More

by adameldamir Verified Customer Verified Customer

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Bought this vehicle from out of state. Had a problem with a door within an hour of leaving. Days later, we were contacted that they had messed up our original paperwork which was now inv Had a problem with a door within an hour of leaving. Days later, we were contacted that they had messed up our original paperwork which was now invalid. Had to re-sign everything remotely. Over one month later we are STILL waiting for our registration. Dealership says some third party processes that paperwork and they have no way of knowing why it's late or expediting the process. It's been a struggle from start to finish. Very frustrated. More

by chcihaff Verified Customer Verified Customer

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