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Randy Lewis

Overview Reviews (105) Inventory (320)

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Randy Lewis

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.6

105 Reviews

Overview Reviews (105) Inventory (320)

4.6

105 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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105 Reviews of Randy Lewis

March 14, 2026

Dealership Rating

Employee Rating

Randy was very professional and gave me updates on the progress of my vehicle, which was appreciated. progress of my vehicle, which was appreciated. More

by NELLE08_22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian and Anthony 5 stars

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March 12, 2026

Dealership Rating

Employee Rating

I’m satisfied everything I ask it was checked and done. Thank you very much. Thank you very much. More

by AGUSTINMARTINEZ50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 13, 2026 -

Honda of the Avenues responded

Thank you for your feedback! We're glad to hear everything you requested was checked and taken care of. We truly appreciate your trust in Honda of the Avenues and look forward to assisting you again in the future.

February 28, 2026

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Employee Rating

I provided services that were needed and from the invoice that was sent I was able to verified. They forgot to conduct an oil change on the vehicle that was sent I was able to verified. They forgot to conduct an oil change on the vehicle More

by Ash_stanton

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Randy Lewis

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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear the invoice provided clear verification of the services performed. However, we sincerely apologize for missing the oil change. That is certainly not the level of thoroughness we strive for. Please reach out to us directly so we can address this promptly and make it right. We appreciate you bringing this to our attention and the opportunity to correct it.

February 28, 2026

Dealership Rating

Employee Rating

Was told car was under warranty for a factory recall. Asked about it the recall specifically. Car was at another mechanic prepared to do work if not covered. Was told it was covered. Picked car drove 3 h Asked about it the recall specifically. Car was at another mechanic prepared to do work if not covered. Was told it was covered. Picked car drove 3 hours to dealer. Kept car for 4 days then told me not covered, $6000 to repair. More

by DSTIFT

Verified Customer

Recommend Dealer

Other Employees Tagged: Randy Lewis

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Mar 03, 2026 -

Honda of the Avenues responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation caused. We understand how upsetting it must have been to be told the repair was covered under a factory recall, make the three-hour drive, leave your vehicle with us for several days, and then learn it was not covered. That is not the experience we want anyone to have. Please contact us directly so we can review what happened and look into this further. We truly appreciate the opportunity to address your concerns and work toward a resolution.

January 30, 2026

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Employee Rating

Always treated awesome. Great service. Our Ridgeline has been serviced at this location since purchase. Wouldn't take it anywhere else. Great service. Our Ridgeline has been serviced at this location since purchase. Wouldn't take it anywhere else. More

by Joe and Kim Karr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Randy Lewis

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Feb 10, 2026 -

Honda of the Avenues responded

Thank you for your loyalty and kind words! We’re thrilled your Ridgeline has been well taken care of and that you always feel welcomed. We truly appreciate you choosing us!

January 27, 2026

Dealership Rating

Employee Rating

Randy Lewis was very helpful during my visit. Also, Bobby Howard was also helpful. Very good staff Also, Bobby Howard was also helpful. Very good staff More

by Jim

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Randy Lewis

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Jan 28, 2026 -

Honda of the Avenues responded

Thank you for the great feedback! We’re happy to hear Randy and Bobby provided helpful service. We truly appreciate your kind words and your support.

January 26, 2026

Dealership Rating

Employee Rating

Customer oriented willing to help service rep offered to order my special oil filter before I come so I don’t have to wait so long order my special oil filter before I come so I don’t have to wait so long More

by WNG5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 28, 2026 -

Honda of the Avenues responded

Thank you for the great feedback! We’re happy to hear our service team went the extra mile to make your visit quicker and more convenient. We truly appreciate you choosing us.

January 15, 2026

Dealership Rating

Employee Rating

Great experience. I had missed my appointment the day prior so I walked in the next day. They completed my work ahead of the quoted time despite being very busy. Great I had missed my appointment the day prior so I walked in the next day. They completed my work ahead of the quoted time despite being very busy. Great atmosphere and helpful staff. More

by IANANDREW85

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Randy Lewis

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Jan 21, 2026 -

Honda of the Avenues responded

Thank you for your review! We’re glad your visit was smooth, your work was completed ahead of schedule, and our team provided a great atmosphere and helpful service. We appreciate your feedback!

January 01, 2026

Dealership Rating

Employee Rating

Exceeded expectations excellent service communication was next level recommended to friends and family to visit next level recommended to friends and family to visit More

by fahadali82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Howard, James Besemer, James Bollettieri, Brian Bouchard, Ed Danley, Dan Deitrick, Steve Fink, Eric Laurendeau, Jon Mazur

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Jan 13, 2026 -

Honda of the Avenues responded

Thank you for your review. We’re thrilled we exceeded your expectations and appreciate you recommending us to friends and family.

December 30, 2025

Dealership Rating

Employee Rating

My experience was very good. Service staff were helpful & courteous, and they were able to help me out two days before Christmas as a walk-in. It was much appreciated. Service staff were helpful & courteous, and they were able to help me out two days before Christmas as a walk-in. It was much appreciated. More

by uncledimi

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Randy Lewis

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Dec 31, 2025 -

Honda of the Avenues responded

Thank you for the kind feedback! We’re glad our service team could help and get you taken care of, especially right before the holidays. We truly appreciate you!

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