Randy Lewis | Page 2

Honda of the Avenues responded

Lyn, thank you for bringing this to our attention. After reviewing your concern, it appears you are correct and your vehicle should have qualified for Honda's complimentary maintenance program. I sincerely apologize for the oversight and any frustration this caused. We appreciate your loyalty and the fact that this is your second lease with Honda of the Avenues. This is not the experience we want for our customers. Please contact me directly, and I will make sure we review the charges and work toward resolving this matter promptly. Thank you for giving us the opportunity to make this right. – Crista Poynor Service Director 904-370-1300

Honda of the Avenues responded

Thank you for your kind words! We're honored to provide the best service experience you've had and truly appreciate your recommendation. We look forward to serving you again!

Honda of the Avenues responded

Thank you for your review! We're glad Randy and our service team continue to earn your trust. Clear communication and great customer care are important to us, and we're happy to hear Randy consistently delivers both. We appreciate your continued business!

Honda of the Avenues responded

Thank you for your review! We're glad you experienced excellent service from our professional and respectful team. We appreciate your kind words about our staff and are happy to hear you felt well taken care of in a clean and welcoming environment.

Honda of the Avenues responded

Thank you for your detailed feedback! We're glad everything was ready for your arrival and that the technician was able to address your concerns while also identifying an applicable recall. It's great to hear the timing worked well and that both the waiting area and transportation options made your visit more convenient. We appreciate your support and look forward to serving you again!

Honda of the Avenues responded

Thank you for your thoughtful review! We're glad to hear you received attentive, knowledgeable, friendly, and prompt service from our team. We truly appreciate your feedback and your support.

Honda of the Avenues responded

Thank you for your great review! We're glad to hear you appreciated the attentive service, clear communication, and the convenience of weekend service without an appointment. We appreciate your support and look forward to seeing you again!

Honda of the Avenues responded

Thank you for the wonderful review! We’re so happy to hear Randy goes above and beyond to make every visit a great experience. We truly appreciate your kind words and support!

Honda of the Avenues responded

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing honest, professional, and responsive service is extremely important to us, and we apologize that we did not meet those expectations. Please reach out to our Service Manager so we can learn more and work to address your concerns directly. awinters@Hondaota.com

Honda of the Avenues responded

Thank you for the great review! We’re glad Lewis took great care of you and that your vehicle service was completed promptly. We appreciate your support!