Randy Martin

First, I love my Subarus. Sales staff are great but service is poor. When my low mileage 2021 Forester Sport started making a “clunking “ noise during standing starts, service Sales staff are great but service is poor. When my low mileage 2021 Forester Sport started making a “clunking “ noise during standing starts, service was unable to find the issue after 4 diagnoses and told me to just keep driving until something broke since it was under warranty. So I sold that car and went back to buy a new 2025 Forester and new 2025 Crosstrek. Again, sales staff were great and I really like both cars. When I took my new Crosstrek in for its first “free” service I forgot to bring my letter from Southern States that served as the free service coupon. Rather than argue about $150 in front of other customers, I called the dealership to request a credit (so my next service would be reduced by $150). To date, 6 weeks later, crickets. No response. Apparently the dealer doesn’t understand the value of service recovery for a customer who bought 3 new cars in 5 years and demands very little. I’m sorry I cannot recommend Southern States unless you deal with their excellent sales staff and go elsewhere for service. More

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I have been dealing with Southern States Subaru for a considerable amount of time. I never had a problem with this dealership or the people who work there. Randy Martin was an exceptional salesman. He considerable amount of time. I never had a problem with this dealership or the people who work there. Randy Martin was an exceptional salesman. He explained everything to me about the car, even though I had to come back for a refresher course. Too many electronics for this old person to keep track of. More

by STORMIE12053 Verified Customer Verified Customer

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All of the people were excellent, including the sales reps and all managers as well reps and all managers as well More

by andersonphelan Verified Customer Verified Customer

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We had a very good experience, no pressure. Everyone we dealt with was very courteous. Everyone we dealt with was very courteous. More

by ESHEPHERD1 Verified Customer Verified Customer

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