Working with Randy was an excellent experience.
He is courteous, friendly, knowledgeable and, really worked with us, to close the deal. He responds quickly to messages. I would recommend him .
He is courteous, friendly, knowledgeable and, really worked with us, to close the deal. He responds quickly to messages. I would recommend him .
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by csjoyce446
Sep 02, 2026 -
City Volkswagen of Evanston responded
Knowing that Randy’s friendly expertise and prompt replies made a difference is truly rewarding. Our team is pleased we could work with you to finalize your purchase of a used Mazda CX-5. Congratulations and enjoy every moment behind the wheel.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy walked my wife and I through the purchase process
from start to finish. We hadn’t bought a new car in quite some time and were navigating a lot of life changes. He was understanding and accommodating
from start to finish. We hadn’t bought a new car in quite some time and were navigating a lot of life changes. He was understanding and accommodating, and ultimately made it a no brainer to strongly consider a VW. we considered quite a few options and he was patient as we deliberated about our ideals. In the end, we could feel his excitement for us as we drove off with a new 2026 Tiguan. Thanks for the support, Randy!
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by jordansdaley
Aug 27, 2026 -
City Volkswagen of Evanston responded
Knowing Randy’s patience and guidance turned choosing a new 2026 Tiguan into an easy decision is rewarding. Your positive feedback and five-star rating mean a lot to our team.
Sam Lotta
General Manager
slotta@cityautogroup.com
I had an excellent experience working with Randy when
purchasing my car. From the very beginning, he was incredibly helpful, attentive, and professional. He made the entire process easy and stress-free,
purchasing my car. From the very beginning, he was incredibly helpful, attentive, and professional. He made the entire process easy and stress-free, always taking the time to answer my questions and make sure I had everything I needed.
What really stood out to me was that Randy’s support didn’t end after the purchase. He has continued to be there whenever I’ve needed help, always responding quickly and going above and beyond to assist me. It’s rare to find someone who provides such great customer service before, during, and after a sale.
I highly recommend Randy to anyone looking to buy a car. He truly cares about his customers and makes you feel that you’re in good hands. Thank you, Randy, for all your help and outstanding service!
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by Javi
Aug 24, 2026 -
City Volkswagen of Evanston responded
Javi, thank you for your very kind review. Randy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Evanston.
Sam Lotta
General Manager
slotta@cityautogroup.com
The dealership was cool, but making me write a 15 word
essay about it is lame.really lame
essay about it is lame.really lame
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by Hyr0309
Aug 22, 2026 -
City Volkswagen of Evanston responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston!
Sam Lotta
General Manager
slotta@cityautogroup.com
Great experience overall, even for a used vehicle.
Friendly and supportive staff. Got a great deal!
Friendly and supportive staff. Got a great deal!
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by Piyush
Aug 22, 2026 -
City Volkswagen of Evanston responded
Your mention of our supportive staff really reflects the level of service we aim to provide to every customer. Our team is pleased we could find you a great deal on your used Jetta. Knowing your kind words about your overall experience means a lot to our team.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was easy to work with and friendly.
The experience was a typical car buying experience but overall-painless.
The experience was a typical car buying experience but overall-painless.
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by Jmota
Aug 21, 2026 -
City Volkswagen of Evanston responded
Our team enjoyed working with you on the purchase of your used Volkswagen Atlas. We’re glad Randy made the process easy and friendly, and that the experience felt painless overall. Your kind words and five-star rating mean a great deal to our team.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was incredibly helpful throughout the car-buying
process. His assistance made a stressful time much easier for me. I truly appreciate his attention to detail and support. Thank you, City Volkswagen
process. His assistance made a stressful time much easier for me. I truly appreciate his attention to detail and support. Thank you, City Volkswagen of Evanston. I drove a long distance to purchase my car, and I’m glad I made the trip!
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by Kelwurm
Aug 17, 2026 -
City Volkswagen of Evanston responded
Knowing that Randy’s careful attention eased your stress means a lot to our team. We’re grateful you traveled so far to pick up your Volkswagen Tiguan and that it lived up to your expectations.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was nice and helpful and professional.
I didn't feel a lot of pressure to buy. The experience of buying went pretty speedily. Thanks again.
I didn't feel a lot of pressure to buy. The experience of buying went pretty speedily. Thanks again.
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by shmarx
Aug 19, 2026 -
City Volkswagen of Evanston responded
Thank you for choosing City Volkswagen of Evanston. Your feedback and rating mean a lot to us. We're glad Randy was able to help, and we hope to see you again!
Sam Lotta
General Manager
slotta@cityautogroup.com
Amazing staff!
Super knowledgeable & supportive when making a decision. The team walked us through every step of the way leaving us feeling comfortable & confident
Super knowledgeable & supportive when making a decision. The team walked us through every step of the way leaving us feeling comfortable & confident in our purchase!
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by Juliatihansky
Aug 05, 2026 -
City Volkswagen of Evanston responded
Your mention of how our staff walked you through every step highlights our commitment to clear, supportive service. We’re thrilled you feel comfortable and confident in your purchase of the used Volkswagen Tiguan. Knowing you found our team informed and encouraging means a lot to us.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was extremely easy to talk with.
He has a wealth of knowledge about VW cars. He went above and beyond our expectations!! He answered any and all of our questions and concerns! He was
He has a wealth of knowledge about VW cars. He went above and beyond our expectations!! He answered any and all of our questions and concerns! He was very personable and genuine. He got to know us as well as our needs!! We will definitely recommend Randy as well as the dealership. Our interactions with the rest of the team were seamless as well!! Great job Randy!!
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by Dndknut
Aug 02, 2026 -
City Volkswagen of Evanston responded
We’re delighted Randy’s expertise and genuine approach put you at ease and that every question about your used VW Jetta was answered thoroughly. It’s wonderful the entire team’s coordination felt seamless. Thank you for recommending Randy and our dealership to others.
Sam Lotta
General Manager
slotta@cityautogroup.com