Randy was nice and helpful and professional.
I didn't feel a lot of pressure to buy. The experience of buying went pretty speedily. Thanks again.
I didn't feel a lot of pressure to buy. The experience of buying went pretty speedily. Thanks again.
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by shmarx
Aug 19, 2026 -
City Volkswagen of Evanston responded
Thank you for choosing City Volkswagen of Evanston. Your feedback and rating mean a lot to us. We're glad Randy was able to help, and we hope to see you again!
Sam Lotta
General Manager
slotta@cityautogroup.com
Amazing staff!
Super knowledgeable & supportive when making a decision. The team walked us through every step of the way leaving us feeling comfortable & confident
Super knowledgeable & supportive when making a decision. The team walked us through every step of the way leaving us feeling comfortable & confident in our purchase!
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by Juliatihansky
Aug 05, 2026 -
City Volkswagen of Evanston responded
Your mention of how our staff walked you through every step highlights our commitment to clear, supportive service. We’re thrilled you feel comfortable and confident in your purchase of the used Volkswagen Tiguan. Knowing you found our team informed and encouraging means a lot to us.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was extremely easy to talk with.
He has a wealth of knowledge about VW cars. He went above and beyond our expectations!! He answered any and all of our questions and concerns! He was
He has a wealth of knowledge about VW cars. He went above and beyond our expectations!! He answered any and all of our questions and concerns! He was very personable and genuine. He got to know us as well as our needs!! We will definitely recommend Randy as well as the dealership. Our interactions with the rest of the team were seamless as well!! Great job Randy!!
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by Dndknut
Aug 02, 2026 -
City Volkswagen of Evanston responded
We’re delighted Randy’s expertise and genuine approach put you at ease and that every question about your used VW Jetta was answered thoroughly. It’s wonderful the entire team’s coordination felt seamless. Thank you for recommending Randy and our dealership to others.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was incredibly helpful and professional.
I am on my second VW lease and am entirely happy with my experience with Randy and VW of Evanston. Thank you!
I am on my second VW lease and am entirely happy with my experience with Randy and VW of Evanston. Thank you!
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by stolleyla
Aug 01, 2026 -
City Volkswagen of Evanston responded
It’s wonderful to learn you’re pleased with your second Volkswagen lease and that Randy made the process so professional. Thank you for your continued trust in us. We look forward to welcoming you back.
Sam Lotta
General Manager
slotta@cityautogroup.com
I had a great experience purchasing my Tiguan this week.
Randy handled my test drive and stuck with me throughout the process to make sure the deal was done right. He was attentive, communicative, and high
Randy handled my test drive and stuck with me throughout the process to make sure the deal was done right. He was attentive, communicative, and highly professional throughout the entire visit. If you are looking for a straightforward and helpful car-buying experience, I highly recommend asking for Randy.
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by Victor
Jul 29, 2026 -
City Volkswagen of Evanston responded
Delighted your used Tiguan purchase was seamless with Randy’s guidance. We’re glad he provided attentive, clear communication at every step. Thank you for recommending us for a straightforward Volkswagen experience.
Sam Lotta
General Manager
slotta@cityautogroup.com
If anyone is looking for a car, I would recommend Randy
and City VW of Evanston. Randy was extremely patient and very helpful in helping me choose my next new car. It felt like I wasn't working with a sale
and City VW of Evanston. Randy was extremely patient and very helpful in helping me choose my next new car. It felt like I wasn't working with a sales person, but having a friend help me choose my next car. Ask for Randy, you will not be disappointed. Also Wayne was amazing and provided very helpful recommendations and advice.
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by Brandon P
Jul 29, 2026 -
City Volkswagen of Evanston responded
Thank you for choosing a new Volkswagen Jetta and for sharing your recommendation. We’re glad Randy’s patient, friendly guidance made the experience feel like working with a friend.
Sam Lotta
General Manager
slotta@cityautogroup.com
Professional And listen to what I wanted was not pushy
and was very appropriate and down to earth
and was very appropriate and down to earth
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by chaimmendelsmith
Jul 28, 2026 -
City Volkswagen of Evanston responded
We’re pleased Randy provided a professional, down to earth experience and listened carefully to your needs while guiding you without pressure in selecting your new Volkswagen. Enjoy every mile in your Volkswagen and feel free to reach out if we can help with anything else.
Sam Lotta
General Manager
slotta@cityautogroup.com
I had a great experience working with Randy and the
entire team at City Volkswagen of Evanston, and I would absolutely recommend them. Buying a car can be stressful, and as a woman, it isn’t always the
entire team at City Volkswagen of Evanston, and I would absolutely recommend them. Buying a car can be stressful, and as a woman, it isn’t always the most comfortable or enjoyable experience. They made the entire process feel straightforward and respectful from start to finish.
Randy and the team were incredibly patient, answered all of my questions without any pressure, and were genuinely helpful throughout the process. I never felt rushed or talked down to, and I always felt like they were focused on helping me find the right fit rather than just making a sale.
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by lh
Jul 18, 2026 -
City Volkswagen of Evanston responded
We’re thrilled Randy and the team made your Volkswagen purchase comfortable and stress-free. It’s great to know our patient, no-pressure approach helped you find the right fit. Thank you for recommending us.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was extremely helpful with all the questions we
had. You could tell he genuinely cared about getting us into the right car at the right price.
had. You could tell he genuinely cared about getting us into the right car at the right price.
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by mdlois88
Jul 12, 2026 -
City Volkswagen of Evanston responded
Hearing that Randy took such care with your questions is wonderful. We’re pleased he helped you find the right Volkswagen at a price that worked for you. Thank you for choosing us and enjoy your new vehicle.
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy was super helpful.
He was very knowledgeable and I genuinely enjoyed the experience that I had with him
He was very knowledgeable and I genuinely enjoyed the experience that I had with him
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by Quigs0221
Jun 30, 2026 -
City Volkswagen of Evanston responded
Randy takes pride in guiding each customer, so we’re delighted to hear his expertise and friendly approach made your experience enjoyable. Thank you for choosing a Volkswagen with us. If you need anything else down the road, just let us know.
Sam Lotta
General Manager
slotta@cityautogroup.com