Randy Richter

My family has been buying cars from Hartnell for more than 20 years. The service is excellent! Always a great experience with Randy, Craig, and John and the entire Hartnell team! You guys are the best! than 20 years. The service is excellent! Always a great experience with Randy, Craig, and John and the entire Hartnell team! You guys are the best! More

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Was recently in a car accident that left my compact SUV totaled. In this market I was panicked that I would be able to find something in budget that didn't feel like junk. After spending all Saturday at di totaled. In this market I was panicked that I would be able to find something in budget that didn't feel like junk. After spending all Saturday at different dealerships leaving more and more down after each one, we stopped into Hartnell and talked with Randy. He was absolutely fabulous. After a day of no one listening to what I was saying, and worse talking down to me like I didn't understand finance or how cars worked, it was a breath of fresh air. I slept on my options and called first thing Monday morning, John and Randy were able to gather all my data over the phone to have everything ready for me when I walked in. I wish I would have started there on Saturday, the people and quality of vehicles was 1000% better than any of the other dealerships. More

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Couldn't be happier Buying my new Equinox from Randy was a wonderful experience. I usually associate buying a new vehicle with getting my tooth pulled. I put it off for t Buying my new Equinox from Randy was a wonderful experience. I usually associate buying a new vehicle with getting my tooth pulled. I put it off for too long. The whole experience was easy and painless and a bit exciting. Love my Equinox. The whole staff was great and helpful and excited for me. I would recommend them to anyone. Especially people who hate buying new cars. More

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Turned a difficult decision into the best decision. I bought our initial vehicle at Hartnell back in 2011, through Randy. I ordered a brand new truck to my specifications and I LOVED that truck. He made I bought our initial vehicle at Hartnell back in 2011, through Randy. I ordered a brand new truck to my specifications and I LOVED that truck. He made that experience awesome. Over the last 5 years, life changed as did our vehicle needs. I had too much vehicle and needed to be more practical. Randy again stepped up to the plate and gave me options, never pushing one over the other or being a stereotypical salesman. In fact I will honestly say he kept me thinking "Practical" as I tend to get side tracked with shiney things! I drove out with a beautiful new car, PERFECT for our needs with a couple fancy features to boot and spent less than I thought I would. More

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Purchase of a new Malibu. Randy Richter made my car buying experience as easy as it could be. No stress. Randy was truely concerned that the car I purchased was what I needed a Randy Richter made my car buying experience as easy as it could be. No stress. Randy was truely concerned that the car I purchased was what I needed and wanted. Nothing more. No pressure. My previous purchase was also from Randy. More

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Best vehicle purchase experience ever! We were looking to trade down from a Ford F250 to a Silverado. I met with Randy late on a Saturday evening after a horrible experience at CARMAX. Ran We were looking to trade down from a Ford F250 to a Silverado. I met with Randy late on a Saturday evening after a horrible experience at CARMAX. Randy was able to locate a new 2015 Silverado just like I was looking for in Bourbonnais, IL. They made a much better offer on my trade than carmax did. I came back in the following Monday and , unlike most dealers, handed the keys to my trade back to me after they appraised it (unlike most dealers who want to hide your keys from you while you negotiate). Randy was able to get enough incentive money to get the Silverado down $12,000 off of the sticker, and he got the new truck to Salem for us the next day. . Randy was very down to earth, like the kind of guy you'd enjoy drinking a few beers with, unlike most salesmen who you can tell are full of crap the second you meet them. My next GM purchase will definitely be from Hartwell Chevrolet. More

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First time leasing experience Randy was very patient, thorough and worked with us on every visit. Explained all pros and cons that might or might not work for us. He was very deta Randy was very patient, thorough and worked with us on every visit. Explained all pros and cons that might or might not work for us. He was very detailed and even if we asked the same question several times. I believe we came out with a deal that worked for my husband and myself. I would have to recommend Hartnell as a place to go to if looking for a vehicle. More

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Great experience We have bought other vehicles at Hartnell and have always had a great experience. Never any hidden surprises. Easy to deal with, always there to answe We have bought other vehicles at Hartnell and have always had a great experience. Never any hidden surprises. Easy to deal with, always there to answer any questions. Would highly recommend Hartnell and Randy Richter to anyone looking to buy a vehicle. More

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We always feel comfortable at Hartnell Chevrolet! Thank you! We've purchased 17 vehicles through Randy and Craig in 20 years. They are very friendly. Always positive experience and satisfied with their service We've purchased 17 vehicles through Randy and Craig in 20 years. They are very friendly. Always positive experience and satisfied with their services! Will always come back for next vehicle! Thank you as always! More

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Usual great experience in buying a new car I have purchased a number of cars with Randy Richter. Always am satisfied with the experience at Hartnell. . Get the car I wanted at a fair price. I have purchased a number of cars with Randy Richter. Always am satisfied with the experience at Hartnell. . Get the car I wanted at a fair price. Mike was also easy to work with getting the paperwork done. All in all excellent to work with. More

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