Raul Jimenez | Page 3

I have been dealing with Dave Dembrosky for years & he has always looked after me. This Year Dave introduces me to Raul Jimenez and he picked up where Dave left off. Worked to get me a good deal on my new has always looked after me. This Year Dave introduces me to Raul Jimenez and he picked up where Dave left off. Worked to get me a good deal on my new car & kept me in the loop all the way until my new car arrived and made sure I knew how to use all the new technology and gets gets back to me in a timely matter with any questions. More

by ctbwade Verified Customer Verified Customer

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Are you guys pretty much always do a good job. The biggest complaint I have is it takes too long. Problems can take days sometimes even weeks to fix. Can be disappointing. Also, I wish the loaner car biggest complaint I have is it takes too long. Problems can take days sometimes even weeks to fix. Can be disappointing. Also, I wish the loaner car would be the same type as mine, instead of something so much smaller. More

by PDOGHRAMJI Verified Customer Verified Customer

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Unparalleled Service from Raul & Alex on my new X5 50i Working with Thompson is the best. I leased many BMW's over the years from another local BMW dealership and switched to Thompson. They are helpful, Working with Thompson is the best. I leased many BMW's over the years from another local BMW dealership and switched to Thompson. They are helpful, knowledgeable and work to get you the best deal possible. If you are looking for the Ultimate Driving Machine, look no further than Thompson BMW. Jeff Cohen More

by Jeff Verified Customer Verified Customer

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Dealership Tries, 2019 X5 is a total electronic disaster! The dealer has been attempting to resolve my rebooting issues for 9 months now with no success. Now I am told that the problem is with my Samsung S8+p The dealer has been attempting to resolve my rebooting issues for 9 months now with no success. Now I am told that the problem is with my Samsung S8+phone - even though that phone works fine with my wife's X1, my older 7 series, and several other newer non-bmw autos. I was advised to contact Verizon for a fix, which I did, but Verizon (of course) feels that there is nothing wrong with the phone and that the issue is with BMW's faulty electronics. The bottom line is that even though I have owned BMW's most of my driving life, I am totally disgusted with the reliability of my nearly $100,000 2019 X5. My issues are with the car itself, and not with Thompson per se. BMW's failure to fix the issues with the electronics in this vehicle is inexcusable! More

by DBIRESCH Verified Customer Verified Customer

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Thank you Thompson customer service. In particular Thank you Thompson customer service. In particular Andy. She went out of her way to satisfy my problem. As usual Thompson BMW Dealership has prove Thank you Thompson customer service. In particular Andy. She went out of her way to satisfy my problem. As usual Thompson BMW Dealership has proven to be the best. More

by MSCHAEFERGPS Verified Customer Verified Customer

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Outstanding! Highly recommend. Had an excellent experience purchasing a used vehicle from Thompson BMW. No games, over the top customer service, friendly, professi Highly recommend. Had an excellent experience purchasing a used vehicle from Thompson BMW. No games, over the top customer service, friendly, professional. Exceeded my expectations. More

by Laura Verified Customer Verified Customer

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Exceeding Expectations I have had the pleasure of my 4th BMW delivery and the staff continues to be attentive and ensure my purchase aligns to all my needs. I have had the pleasure of my 4th BMW delivery and the staff continues to be attentive and ensure my purchase aligns to all my needs. More

by J_GRICCO Verified Customer Verified Customer

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BMW airbag recall also asked for visual inspection of my car I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what wa I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what was originally in the car I told this to the person I spoke to, too see if there would be a issue and I was told that they might not be able to do it b/c it wasn’t the original steering wheel for the car. So I called again at a later date to make an appointment to have the recall done also asked about a visual inspection of my car b/c my inspection is out in March 2020. I know BMW’s aren’t cheap to fix so I could figure out what kind of money I’m gonna need and/or parts I’m gonna need to replace so I can fix what I can before inspection. When I got to Tompson BMW for my appointment i parked my car up and as I was walking to go in I was told I couldn’t park my car there and had to pull up in the valet line so i went back to my car and pulled into the valet line and went inside. When I got to the customer service desk I told them what the car was there for a recall and visual inspection. They asked if I wanted my car washed and detailed while I was there I told them no. I waited for probably a hour and a half to 2 hours. The recall was taken care of or at least to my knowledge b/c I was told it was one side airbag was replaced and not any of the others and when I asked for my inspection print out I was given an excuse that all the lifts were being used and that they couldn’t do the visual inspection. The vibe I got from it was b/c they were doing free work that they didn’t do it b/c they weren’t making any money from me that day. I got to my car and they washed my car and detailed it when I didn’t want that done now I’m not gonna complain about it but at the same time I am b/c of principle I told them I didn’t want it done and they did it anyway. What would happen had it been they found something wrong and I told them no it’s ok I’ll fix it and they do it anyway that’s the principle I’m getting at. My driver window was not working properly already before going there for service and someone who was in my car moved the window. I know this b/c my window is now not closed properly or completely and now I have to deal with a constant buffeting and the sound of wind whistling while driving b/c it wasn’t put back properly to the way I had it before I took it in for service. The whole time of being there I felt unwelcome and like my business wasn’t wanted there like I was beneath everyone that worked there. While waiting for my car I went over to the little shop of BMW items that they had for sale and I felt watched like they thought I was gonna steal something. I don’t remember names so I’m just randomly selecting employees b/c it’s required for me to select employees in order for me to submit my review. This reflects on the whole place and not just one person b/c like I said I can’t recall names and I don’t care to recall the names b/c of my experience there. I will not be returning to Tompson and won’t be recommending them to anyone. More

by Mcj41187 Verified Customer Verified Customer

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Used BMW X2 It was a pleasure dealing with Raul and the folks at Thompson. Everyone was friendly, knowledgeable, and accommodating. The entire purchasing process It was a pleasure dealing with Raul and the folks at Thompson. Everyone was friendly, knowledgeable, and accommodating. The entire purchasing process professional and quick. More

by JJENKINS62 Verified Customer Verified Customer

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Fix my problems with my 2019 X5 My 2019 X5 had a number of software issues which made the car very difficult. Your Doylestown Team took all the right steps to listen to my problem, My 2019 X5 had a number of software issues which made the car very difficult. Your Doylestown Team took all the right steps to listen to my problem, outline the options and execute on resolution to my satisfaction. Great team work! More

by Bill.FELEGYHAZI Verified Customer Verified Customer

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